Provider profile
SERVPRO of Houston Heights
Provider snapshot
What this listing says
Houston Heights homeowners dealing with water damage that has turned into mold, where having a bilingual Spanish-speaking crew and in-house reconstruction saves you from hiring a second contractor.
Best for
- Houston Heights and surrounding neighborhoods needing mold remediation tied to water damage or storm flooding.
- Homeowners who want one company to handle water extraction, mold cleanup, and drywall reconstruction without juggling multiple contractors.
- Spanish-speaking households looking for a bilingual crew that communicates in their language throughout the job.
- Commercial properties in the Heights area needing fast mold or water response to minimize business downtime.
- Situations involving contaminated water or sewage backup where mold risk is high and hazardous cleanup is needed.
About this company
SERVPRO of Houston Heights is a family-run franchise on Yale Street in Houston's Heights neighborhood, owned by Ruben Reyes-Rivera. They describe themselves as a two-generation operation, and their review base confirms a bilingual English-Spanish team that serves both residential and commercial clients.
Their strongest draw for mold work is that they handle the full chain: water extraction, structural drying, mold remediation, and reconstruction under one roof. Their mold page describes containment, HEPA vacuums, air scrubbers, and antimicrobial treatments. They also run a contents packout operation with climate-controlled storage, which matters if mold has spread to furniture and belongings. The sewage cleanup arm means they can handle contaminated-water scenarios that commonly lead to mold.
The SERVPRO brand has operated since 1967, though this franchise's specific tenure in Houston Heights is not stated on their site. The franchise draws on SERVPRO's corporate training program and follows IICRC standards, per their sewage cleanup page. Ruben Reyes-Rivera is the named owner, and the crew appears to be locally rooted based on the Spanish-language reviews and community referrals visible in their Google feedback.
At 4.6 stars across 34 reviews, the rating is solid but the review count is modest. Most reviews reference water damage and storm recovery rather than mold specifically.
Services
Service area
Based at 2500 Yale Street in Houston's Heights neighborhood. Their website lists Houston Heights and Houston as service areas. The franchise name and address suggest primary coverage of the Houston Heights, Garden Oaks, and near-northwest Houston corridor, though SERVPRO franchises typically serve a defined territory assigned by the franchisor.
Review consensus
Jorge Reyes appears in multiple reviews spanning years, praised for follow-up communication and coordinating insurance. Jonathan drew praise for explaining the process clearly during a toilet overflow. Jacki was singled out for keeping a homeowner informed throughout the entire job. Justin and Alex were named together for punctuality and professionalism during water damage restoration. Dorian led a team praised for compassion and fast damage identification. Multiple reviewers highlight same-day or next-day response times. Several Spanish-language reviews praise the service, and one English-language reviewer specifically noted that the entire team speaks Spanish.
2 found across 34 total reviews at 4.6★. 2 found across 34 total reviews at 4.6 stars. Jolie Rico, a Local Guide with 19 reviews, reported a no-call/no-show after hearing them advertised on the radio. The owner responded with a generic invitation to reach out but did not address the scheduling lapse. Nope Nope, a Local Guide with 109 reviews, described a severe experience involving poor contractor work, rude employees, and high turnover after storm damage. The owner responded claiming this review was meant for a different SERVPRO franchise, stating they had not fired any employee in the past year. The factual dispute between reviewer and owner is unresolved.
The two negative reviews tell very different stories and do not form a pattern. The owner responses follow a mixed approach: one was a genuine factual correction (claiming wrong franchise), while the other was a template deflection. The positive reviews show a consistent pattern of naming specific crew members, which suggests a stable core team despite the turnover claim in one negative review. The franchise effect is worth noting: the negative reviewer may have genuinely confused this location with another SERVPRO franchise in the Houston metro, which is plausible given the brand has multiple locations.
Jorge (project manager/field lead — praised repeatedly for communication and insurance coordination). Jonathan (field tech — praised for professionalism and clear explanations). Jacki (coordinator — praised for communication throughout the job). Justin (field tech — praised for punctuality and professionalism). Alex (field tech — praised alongside Justin for teamwork). Dorian (team lead — praised for compassion and fast response). Ruben (owner — mentioned by name in one review for being upfront about mitigation). George (mentioned once for giving a helpful rundown on a commercial pipe leak).
Ask for Jorge or Jonathan if you can. The crew has a track record of showing up fast and communicating clearly, especially on water damage jobs. Confirm your appointment the day before, since one reviewer reported being stood up. If your mold job follows storm or water damage, this team can handle the full sequence without subcontracting the rebuild.
Keep in mind
- This is a SERVPRO franchise, which means the brand is national but the crew, management, and quality are specific to this location. Other SERVPRO franchises in Houston are independently owned and may deliver different results.
- One reviewer reported a no-call, no-show after hearing them on the radio. The owner responded generically without addressing the scheduling failure directly.
- A second 1-star reviewer described a deeply negative experience involving contractor quality and turnover, though the owner claims this complaint was intended for a different SERVPRO franchise.
- With only 34 total reviews, the sample is small. Most feedback centers on water damage work, not mold remediation specifically.
- They do not perform mold testing or inspection independently. You will need a separate third-party assessor for pre- and post-remediation testing.