Provider profile
DryMore
Provider snapshot
What this listing says
Houston homeowners dealing with water damage or mold who want a woman-owned, family-run restoration company that has operated from the same W Little York Road location since 2009.
Best for
- Houston-area homeowners facing water damage or mold who want a single company to handle testing through remediation.
- Buyers needing emergency response — reviewers consistently report same-day arrival, including weekends and late nights.
- Homeowners filing insurance claims, since DryMore bills insurance directly and multiple reviewers credit the company with handling documentation.
- Property owners in Katy, The Woodlands, or Sugar Land who want a Houston-based operator rather than a national franchise.
About this company
DryMore is a woman-owned restoration company based on W Little York Road in northwest Houston. Owner Jessica Lykins started in the restoration industry in 1997 and co-founded DryMore in 2009 with mentor David Selter. She became sole owner in 2018. The company handles mold testing, mold remediation, water damage, fire and smoke cleanup, biohazard restoration, and storm damage repair. They answer their own phones — no answering service — and bill insurance directly.
Their mold inspection page mentions infrared thermal imaging for moisture mapping, air and surface sampling with lab analysis, and same-day appointments with 24-hour report turnaround. On the remediation side, they describe containment, HEPA filtration for air quality restoration, and root-cause moisture correction. One notable contradiction: the mold inspection page claims "No Conflict of Interest" and states they do not perform remediation, while the rest of the site clearly lists remediation as a core service. Ask about this before booking.
Jessica has been in this industry for nearly 30 years. Multiple reviewers mention speaking directly with her before any crew arrives — she walks callers through initial steps over the phone. The company holds IICRC certifications and serves both residential and commercial properties.
A perfect 5.0 rating across 138 Google reviews is rare for any restoration company, especially one operating since 2009. Reviews span eight years with consistent praise, suggesting the rating reflects sustained performance rather than a short burst of solicited feedback.
Services
Service area
DryMore operates from 8345 W Little York Road in northwest Houston, TX. Their website lists service pages for Katy and The Woodlands, and the inspection page also names Sugar Land. All named locations are within roughly 30 miles of their Houston office.
Review consensus
Jessica draws the most consistent praise. Reviewers describe her walking them through the process over the phone before anyone arrives, explaining options without pressure, and providing knowledge that other companies missed — one reviewer (MacKenzie B., 2025) hired DryMore after another company's remediation failed and credits Jessica with identifying the root cause. Matthew (also listed as Matt Zeiter) appears in reviews spanning 2018 to 2025, praised for responsiveness, clear communication, and hands-on work. Multiple reviewers single out the crew's speed: same-day arrivals are common, with several describing crews arriving within an hour of calling. Reviewers also note the company provides insurance documentation without prompting. Karen in the office, Valerie, Nick, Robert, Daniel, Louis, Miguel, Luke, and Stephanie each appear in individual reviews with positive mentions for courtesy, knowledge, or follow-through.
0 found across 138 total reviews at 5★. No recent complaints to analyze. Zero reviews at 3 stars or below appeared in the last 18 months across 138 total reviews.
The absence of negative reviews across 138 reviews and 8+ years of operation is itself a pattern. Two factors may contribute: the company is small and owner-operated, meaning Jessica personally handles intake calls and likely catches problems before they become complaints. Second, the consistently named staff (Jessica, Matthew) appearing year after year suggests low turnover, which typically correlates with consistent service quality. The only structural concern is the website contradiction — the inspection page explicitly claims no conflict of interest, while the company clearly offers both testing and remediation.
Jessica Lykins (owner — overwhelmingly positive across many reviews for knowledge, guidance, and phone accessibility). Matthew/Matt Zeiter (field lead/project manager — positive across reviews from 2018-2025 for communication, responsiveness, and quality work). Daniel (field technician — positive, praised for courtesy and customer service). Nick (crew lead — positive in multiple reviews for politeness and thoroughness). Karen (office staff — positive for coordination and communication). Valerie (staff — positive for guidance). Robert (technician — positive for efficiency). Stephanie (office/coordination — positive for prompt communication). Miguel (technician — positive for answering questions and schedule flexibility). Luke (technician — positive for knowledge and thoroughness). Louis (crew lead — positive in multiple reviews for guidance, insurance help, and quality work).
DryMore has earned a spotless review record through what appears to be genuine owner involvement — Jessica answers the phone, explains the process, and stays engaged. If you hire them, ask for Jessica on the initial call and Matthew or one of the named leads for the field work. The one thing to clarify upfront: whether they will use a separate inspector or their own team for mold testing, given the contradiction on their website about conflict of interest.
Keep in mind
- DryMore does both mold testing and mold remediation, which creates a financial incentive to find problems they can then fix. Their inspection page actually claims they do not perform remediation — the contradiction makes it worth asking upfront whether the same team inspects and remediates your project.
- The website lists services like fire damage, biohazard, and storm repair, but nearly all reviews describe water damage or mold work. If you need fire or biohazard restoration, ask for references from those specific jobs.
- Service area pages for Katy and The Woodlands were blocked by security challenges during our research, so we could not confirm what specific claims they make about those areas. Confirm response times for locations outside northwest Houston.
- With 138 reviews and no recent negatives to learn from, you are relying heavily on positive signals. Ask for references from jobs similar to yours in scope and budget.