Provider profile
COIT Cleaning and Restoration of Houston
Provider snapshot
What this listing says
Houston-area homeowners who want mold remediation, water damage restoration, and deep cleaning from a single national franchise with 24/7 emergency availability and insurance coordination.
Best for
- Houston homeowners dealing with mold after water damage who want one company to handle both the water extraction and the mold work.
- Commercial property managers who need a single vendor for routine cleaning, duct maintenance, and emergency restoration under one contract.
- Repeat cleaning customers — several reviewers mention using COIT multiple times and requesting specific technicians by name.
- Insurance-claim situations where COIT's experience coordinating with carriers and following IICRC standards matters.
About this company
COIT Cleaning and Restoration of Houston is a franchise location of the national COIT brand, headquartered on Spring Branch Drive in west Houston. Their primary business is cleaning — carpets, rugs, upholstery, tile, air ducts — but the Houston office also handles mold remediation, water damage restoration, and fire and smoke damage work. They serve both homes and businesses and offer a 24/7 live call center for emergencies.
On the mold side, their website describes a four-step process: containment with negative air pressure and HEPA filtration, removal following IICRC S-520 standards, humidity control with dehumidifiers and air movers, and final HEPA vacuuming with antimicrobial treatment. They also offer mold inspection and air quality testing. Their restoration technicians carry IICRC restoration credentials and have a minimum of two years of experience, according to the site. They say they work directly with insurance carriers.
COIT has been operating since 1950, when founder Lou Kearn started a drapery cleaning business in San Francisco. The company expanded into carpet and upholstery cleaning in the 1970s and added restoration services in 1990. They now operate as a franchise network across the U.S., Canada, and Thailand.
With 4.6 stars across 1,798 Google reviews, the Houston location holds a solid rating for a high-volume cleaning and restoration operation. Most of the praise centers on individual technicians rather than the company's systems — a pattern common in franchise models where field staff quality varies.
Services
Service area
Based on Spring Branch Drive in west Houston, Texas. The website says "Houston Metro Area" but does not list specific cities or suburbs. COIT is a national franchise, so the Houston location likely covers the greater Houston area including inner suburbs, but confirm coverage for outlying communities before booking.
Review consensus
Individual technicians earn strong, specific praise. Jose Martinez is named repeatedly for carpet, rug, and air duct work — reviewers highlight his communication, punctuality, and results. Justin Jaghab gets called out for furniture and tile cleaning, with one reviewer noting he spent extra time on problem areas and protected walls from equipment. Ken Andrews draws praise for air duct work and explaining filter maintenance. Victor Garcia is recognized for duct and plenum cleaning. Tony Cruz and Johnny receive multiple mentions for carpet and upholstery work. Larissa was singled out for tile floor cleaning. Reviewers consistently praise individual effort, communication about the process, and willingness to explain what the technician is doing.
28 found across 1798 total reviews at 4.6★. Pricing disputes dominate. Jacqueline Edmonds was quoted $170 for a rug cleaning, then told at the door it would cost $430 because the technician lacked mobile equipment and pushed hauling plus add-on charges. The technician argued when she declined upsells. Pamala Stewart was told her area rugs did not count as "rooms" under her quote, more than doubling the price. Miller Ray was quoted $288 but billed nearly $400 because deodorizing was listed but not included. Everett Peterson got a $500 quote for a small sectional — double a competitor's estimate — and the technician tried to collect after he declined. Quinne Miller found the 40% off sale price was still far above competitors. Carolyn Garofalo paid over $700 for a single sofa. Beyond pricing, Livelovefast Liv described a technician who dismissed stains as unremovable without trying. Mopsie Thornborrow says COIT burned a rug and still charged for the cleaning. Bernadette Leville had a technician cause a hole in her ceiling, though the owner response confirms a contractor was arranged. Gwen Singleton, a repeat customer, described a rushed cleaning where the technician missed cushions and left streaks — a contrast to her previous positive experiences.
The pricing complaints follow a franchise-model pattern: phone agents quote low to book the appointment, then field technicians arrive with a different price structure and add-on options. Multiple reviewers describe the same sequence — a phone quote, followed by a higher in-person quote with extras tacked on. Owner responses at a 54% rate are polite but largely template-driven, referencing a "100% satisfaction guarantee" and asking the customer to call in. They rarely engage with the specific pricing discrepancy the reviewer raised. The gap between phone booking and field pricing suggests a structural disconnect rather than individual bad actors.
Jose Martinez (technician — praised repeatedly for carpet, rug, and duct cleaning). Justin Jaghab (technician — praised repeatedly for furniture, tile, and carpet work). Ken Andrews (technician — praised for air duct cleaning and filter advice). Victor Garcia (technician — praised for duct and plenum cleaning). Tony Cruz (technician — praised for carpet and upholstery work). Johnny (technician — praised for carpet cleaning and communication). Larissa (technician — praised for tile cleaning in a 3-star review, but the same reviewer flagged a pricing issue). Matt (technician — praised alongside Tony for duct work after renovation). Nate (technician — praised for rug cleaning). Daniel (technician — praised briefly). Juan (technician — praised for punctuality). Gilbert Garcia (technician — praised for drapery cleaning). Jackie (mentioned positively in a mostly negative review for carpet cleaning).
COIT Houston has strong individual technicians — ask for Jose Martinez, Justin Jaghab, or Ken Andrews by name if your job matches their specialties. But get a written, itemized quote before the technician arrives and confirm the total includes everything discussed. The phone-to-door price jump is the most consistent complaint, and it is avoidable if you pin down the numbers in advance.
Keep in mind
- COIT offers both mold testing and mold remediation. That means the same company telling you that you have a mold problem is also the one billing you to fix it. Consider getting an independent mold assessment before committing to their remediation services.
- Pricing complaints are the single biggest theme in negative reviews. Multiple customers report being quoted one price over the phone, then facing a significantly higher number once the technician arrives. Ask for a written, itemized quote before the visit and confirm what is included.
- Technicians have recommended add-on services (deodorizing, pet treatment, grout sealing) that increased bills by $100 or more beyond the original quote. Clarify upfront which services you want and decline extras at the door if they were not discussed.
- This is a franchise operation, so service quality depends heavily on which technician shows up. Reviews range from glowing praise for specific staff to frustration with rushed or dismissive work on the same types of jobs.
- COIT's website says "Houston Metro Area" but does not list specific cities or define the boundary. Confirm they serve your exact location before scheduling, especially if you are outside the 610 loop or in outlying suburbs.