Provider profile
SERVPRO of Greater Waco
Provider snapshot
What this listing says
Greater Waco homeowners dealing with water damage that has led to mold growth, where the owner-operator Teddy Moore handles the initial assessment personally.
Best for
- Waco-area homeowners who need water damage dried and any resulting mold addressed by the same company
- Buyers who want the franchise owner to show up personally for the assessment rather than sending a dispatcher
- Commercial property managers needing emergency response on weekends or holidays
- Homeowners dealing with mold discovered during a home purchase or sale, where timeline pressure demands fast scheduling
- Families concerned about mold in living spaces who want someone to walk through the situation in plain language
About this company
SERVPRO of Greater Waco is a franchise restoration company based in Hewitt, TX, serving the broader Waco metro. Mold remediation is one piece of a larger operation that includes water damage restoration, fire damage cleanup, construction rebuild, and commercial services. They do both mold testing and mold remediation under the same roof.
What stands out here is the owner-operator model. Teddy Moore shows up personally for assessments and stays involved through the process. Multiple reviewers describe him answering calls on Sundays, arriving the same day, and coordinating directly with insurance adjusters. The company also handles the full water-to-mold pipeline: extraction, structural drying, mold work, and the rebuild afterward. That means one company from start to finish, which is convenient but creates a conflict of interest on the testing side.
Teddy and Kim Moore are Baylor University graduates who own and run this franchise. Teddy has been in the SERVPRO system for at least 8 years based on a 2021 review from a colleague. The operation covers both residential and commercial work, including hotels and extended-stay properties during the 2021 Texas ice storm.
4.9 stars across 117 Google reviews is unusually strong. Zero negative reviews in the recent 18-month window. That kind of consistency over years of reviews signals a tightly run operation, though the small-market context matters — this is Waco, not Dallas.
Services
Service area
Based in Hewitt, TX, serving the greater Waco metro area. The website lists Waco, Woodway, Hewitt, China Spring, Beverly Hills, Robinson, Lacy Lakeview, and Bellmead. Reviews confirm jobs in Lorena, Groesbeck, and Robinson, suggesting they travel to McLennan County communities beyond the immediate Waco core.
Review consensus
Teddy Moore is the name that comes up most often. Reviewers describe him answering calls personally, arriving same-day (including Sundays and holidays), explaining the process in plain language, and coordinating with insurance adjusters on-site. Several reviewers say he gave honest advice that saved them money — one noted he recommended DIY steps for an RV mold issue rather than pushing a service call. Crew members Ricky, Ryan, and Lamon are praised as a team for water damage work. Justin Hall is named in multiple reviews for managing flood jobs. Roger drew praise for quick response during flash flooding. Augustine is named as a reliable contractor for rebuild work. Jennifer (also spelled Jenifer) is noted for keeping customers informed throughout multi-day jobs.
0 found across 117 total reviews at 4.9★. No recent negative reviews to analyze. The review record shows zero complaints at 3 stars or below within the last 18 months.
The owner-operator dynamic shapes this company's reviews. Teddy Moore is personally named in roughly half of all reviews with text, which is unusual for a franchise operation. This creates a strong positive signal but also a dependency — it is unclear how the experience changes when Teddy is unavailable or as the business scales. The franchise model means crew turnover is possible even while the ownership stays consistent.
Teddy Moore (owner — positive, named in dozens of reviews for responsiveness, honesty, and hands-on assessments). Justin Hall (project manager — positive, named in flood and kitchen rebuild jobs). Ricky (crew — positive, friendly and efficient). Ryan (crew — positive, part of water damage team). Lamon (crew — positive, part of water damage team). Roger (crew — positive, quick response during flash flooding). Augustine (contractor — positive, rebuild work). Reuben (crew — positive, Sunday emergency glass cleanup). Jennifer/Jenifer (office/coordinator — positive, customer communication).
Ask for Teddy to do your initial mold assessment — that is where this company's strength is clearest. Get an independent mold test before agreeing to remediation, since they do both testing and the work. If your job involves water damage leading to mold, the one-company pipeline from extraction through rebuild is genuinely convenient, but confirm pricing for each phase separately.
Keep in mind
- They do both mold testing and mold remediation. That is a conflict of interest — the company telling you whether you have mold is the same company that profits from removing it. Consider getting an independent test before committing to remediation.
- This is a SERVPRO franchise, not an independent mold specialist. Mold work is one service among many. If your mold situation is complex or involves unusual materials, ask what percentage of their jobs are mold-specific.
- The website lists a broad service menu (biohazard, document restoration, vandalism cleanup). Not all of these may get the same depth of attention as their core water and mold work.
- Free estimates are offered during normal business hours only. After-hours and weekend calls may carry additional charges — one reviewer confirmed weekend surcharges were disclosed upfront.
- Their listed service area covers Waco, Hewitt, Woodway, China Spring, and surrounding towns. Reviews confirm jobs in Lorena, Robinson, and Groesbeck, but ask about travel time for locations outside the immediate Waco metro.