Provider profile
The Dry Guy Restoration
Provider snapshot
What this listing says
North Texas homeowners in the Haslet-to-Fort Worth corridor who need mold found during water damage dealt with immediately, with the owner on-site and insurance billing handled directly.
Best for
- Homeowners in the Haslet, Keller, Roanoke, and north Fort Worth area who discover mold during a water damage event and want one company to handle both.
- Buyers in their option period who need a fast mold assessment before closing, as at least one reviewer used them for exactly this scenario.
- Property owners who want direct owner involvement on their project rather than dealing with rotating crews from a franchise operation.
- Commercial tenants or landlords facing a flooding emergency who need same-day response and help navigating the insurance claim process.
About this company
The Dry Guy Restoration is a family-owned restoration company based in Haslet, TX, run by owners Caleb and Casey, who grew up in North Texas. Water damage is their core business. Mold remediation is a secondary service they handle when mold shows up during water damage work or when homeowners call with a standalone mold concern. They also do fire and smoke cleanup, sewage cleanup, and commercial restoration.
What stands out is the owner-involvement model. The website states Caleb supervises every project, and reviews confirm it: he shows up for initial assessments, gives out his personal cell phone number, and responds on weekends and after hours. Multiple reviewers describe him walking away from jobs when no active moisture was found, which suggests the company is not padding work orders. The mold remediation page references Texas TDLR licensing requirements and links to the state-required Consumer Mold Information Sheet. The website mentions containment, air scrubbers, and dehumidification as part of their mold process.
Caleb and Casey started the company in the North Texas area. The business operates out of a location on Blue Mound Road in Haslet and claims a 45-minute response time across 16 cities in the DFW metro. Reviews confirm fast arrival times, with several customers reporting same-day or within-the-hour visits.
A perfect 5.0 rating on 111 Google reviews is rare for any service company. Only one review in the recent window is below 5 stars, and the owner responded to it personally with his direct cell phone number. That track record, combined with the volume, is genuinely unusual.
Services
Service area
Based in Haslet, TX at 2653 Blue Mound Rd W, Suite B101. The website lists 16 specific cities: Azle, Colleyville, Denton, Fort Worth, Grapevine, Haltom City, Haslet, Hurst, Keller, Newark, North Richland Hills, Roanoke, Saginaw, Southlake, Trophy Club, and Watauga. That covers a wide swath of the north DFW metro, with some of these cities 30+ miles apart.
Review consensus
Caleb draws the most mentions of any staff member, consistently praised for showing up personally, responding on nights and weekends, and being transparent about whether work is actually needed. Josh is the second most-mentioned name, praised for explaining the process step by step, coordinating with insurance adjusters, and handling demolition work. Zac appears in many recent reviews for fast initial response, honest assessments, and coordinating with electricians and other trades on-site. Beau/Bo is praised for rapid arrival, answering questions, and reassuring homeowners during emergencies. Kaylee gets repeated mentions for hands-on daily presence, keeping homeowners informed, and handling on-site work with efficiency. Multiple reviewers specifically note the company walked away from jobs where no active moisture was found, forgoing revenue rather than creating unnecessary work. Insurance coordination is a recurring praise theme, with several reviewers saying the company handled the entire claims process for them.
1 found across 111 total reviews at 5.0★. The single recent negative (1 found across 111 total reviews at 5.0★) is a 1-star review from Suzzane Richey in September 2025 complaining about missed appointments and lack of accountability. The reviewer has only one Google review and the review received zero likes. The owner responded within two days, stating the company has no record of the reviewer contacting them through any channel, and offered his personal cell phone to discuss. The complaint lacks specific details about the nature of the work or what appointment was missed. This is a one-off with credibility questions given the single-review account and the owner's claim of no contact record.
The owner-operated model creates a consistent experience across reviews: Caleb personally responds to every negative review with specific details and his direct cell number, and reviewers confirm he shows up on-site. This is the opposite of franchise operations where the owner is absent. The tradeoff is capacity. With one owner supervising every project across 16 cities, scheduling pressure during high-demand periods (freeze events, storm season) is a structural risk even though it has not surfaced in reviews yet.
Caleb (owner — positive across many reviews, praised for personal involvement, honesty, weekend availability, and giving out his cell number). Josh/Joshua (technician/project lead — positive, praised for explaining the process, insurance coordination, and demolition work). Zac/Zach (technician — positive, praised for fast response, honest assessments, and coordinating with other trades). Beau/Bo (technician — positive, praised for rapid arrival, answering questions, and reassuring homeowners). Kaylee/Caylee (technician — positive, praised for daily on-site presence, communication, and efficiency). Cameron (technician — positive, praised for skills and experience on a lightning-strike water damage job). Kevin (crew member — positive, mentioned alongside Josh for doing great work). Nick Edwards (technician — positive, praised for same-day visit and finding no issues honestly). Marcus (technician — positive, praised for being easy-going during a stressful situation). Chris (technician — positive, praised for honesty and not taking advantage of the situation). Ian (technician — positive, praised for diligence and handling removal/cleanup). Payton (technician — positive, praised for communication and thoroughness). Julius/Julie's (technician — positive, praised for responsiveness and cleanup work). Rodney (technician — positive, praised alongside Josh for staying late and returning early during a flood). Platon (technician — positive, praised for working over Thanksgiving weekend).
With 111 reviews and a 5.0 rating, the negative data here is essentially nonexistent. The single 1-star review has credibility issues and the owner engaged with it personally. Ask for Caleb, Josh, or Zac by name. Get an independent mold test before agreeing to remediation, since the company does both. If you are calling during a freeze event or storm season, confirm the timeline for your specific location given the broad service area.
Keep in mind
- They do both mold testing and mold remediation. That creates a conflict of interest: the company finding your mold problem is also the one billing to fix it. Get an independent mold assessment before committing to remediation work.
- This is a water damage restoration company first. Mold remediation is one of several services, not their sole focus. If your mold situation is complex or involves large-scale contamination unrelated to water damage, ask specifically about their mold-only experience and crew size.
- The 45-minute response time claim covers 16 cities spread across the DFW metro. Response times to cities on the edges of that service area, like Denton or Hurst, may be longer than for Haslet or nearby Keller.
- The website is heavy on marketing language and thin on specifics about mold remediation equipment and methodology. The mold page references containment and air scrubbers but does not detail the remediation process step by step.