Provider profile
Texas Elite Restoration LLC
Provider snapshot
What this listing says
Rio Grande Valley homeowners dealing with post-hurricane or flooding damage who want a single company to handle water extraction, structural drying, and mold removal under one roof.
Best for
- Harlingen and Rio Grande Valley homeowners who need water extraction, drying, and mold remediation handled by a single local company.
- Property owners recovering from hurricane or storm damage who need 24/7 emergency response and insurance coordination.
- Commercial property managers in the RGV — they're members of the Rio Grande Valley Apartment Association and serve businesses.
- Homeowners who want chemical-free carpet cleaning — their patented Chem-Free process is unusual in the market.
About this company
Texas Elite Restoration and Cleaning is a locally owned restoration and cleaning company based in Harlingen, TX, serving the Rio Grande Valley. They've been operating since 2003 — over 20 years — and their primary identity is water damage restoration, though mold remediation and general cleaning make up a large share of their work. They handle both residential and commercial properties and work with insurance companies directly.
What stands out is the breadth of their service menu. Beyond water extraction and mold remediation, they offer a patented Chem-Free carpet cleaning process that uses an electrically charged cleaning solution with no soaps or harsh chemicals. Their mold remediation page describes a process that includes sample collection, air scrubbers, containment, HEPA vacuums, antimicrobial sprays, dehumidifiers, and post-remediation testing. They also do fire damage restoration, hurricane cleanup, structural drying, air duct cleaning, remodeling, and marble polishing. That is an unusually wide range for a company this size.
They hold IICRC firm certification and list individual technician certifications including WRT (Water Damage Restoration), ASD (Applied Structural Drying), FSRT (Fire and Smoke Damage Restoration), and OSHA 10-hour and 30-hour training. They're members of the Greater Harlingen Chamber of Commerce and the Rio Grande Valley Apartment Association.
Their Google rating sits at 4.4 stars across 72 reviews. Most of the positive reviews praise fast response times and good cleaning results, but the negatives cluster around scheduling failures and communication breakdowns — a gap between the office and the field that shows up repeatedly.
Services
Service area
Based in Harlingen, TX. They state they service all of the Rio Grande Valley and reference Corpus Christi on their homepage. Their Google listing covers a broad geographic range across south Texas. For locations outside of Harlingen, confirm response time and whether travel fees apply.
Review consensus
Zach is the most frequently named employee, appearing in at least eight reviews across multiple years. Reviewers praise him for responsiveness, clear communication, and quality carpet and duct cleaning. Sherri Wilson described Zach arriving within an hour on a Sunday evening for a sewer backup emergency. Amber Hawkins noted he walked their client through each step and stayed available by phone. Scotty gets praised for tile cleaning, Jose for HVAC and coil cleaning work, David for duct cleaning, and Kermit for dependability. Multiple reviewers mention fast response times, before-and-after photo documentation, and willingness to identify and fix problems beyond the original scope of work.
4 found across 72 total reviews at 4.4★. Shaun Dawson (August 2025) said the company refused to give estimates on weekends or after 5pm, sent rude messages, and blocked him when he pushed back. Linda Lopez (April 2025), a Local Guide with 19 reviews, had a 2pm appointment where the technician called at 4:50pm claiming to be nearby, then never showed by 5:45pm — the company's response was apologetic but generic. Anna Gaytan (January 2025) said they were overpriced and that a promised 3-year free maintenance plan was not honored, plus an air duct was left not working properly — the owner responded with a template apology. Daniel Thompson (November 2025) left a 1-star with no text. Lori Garcia (January 2026) gave 3 stars after difficulty reaching the company by phone and receiving what she considered a vague estimate without itemized pricing for a mold remediation job.
The negative reviews point to an office-to-field disconnect. The company's positive reviews consistently praise the technicians themselves — Zach, Scotty, Jose, David — for doing good work once they arrive. But the complaints are about what happens before arrival: unreturned calls, missed appointments, inflexible scheduling, and vague estimates. The owner responds to about 40% of negative reviews, and those responses tend toward templated apologies rather than specific engagement with the complaint. This suggests a company where the field crews are strong but the scheduling and sales process needs tightening.
Zach (technician/team lead — strongly positive across 8+ reviews for carpet cleaning, duct cleaning, water extraction, and emergency response). Scotty (technician — positive, praised for tile cleaning). Jose (technician — positive, praised for HVAC and coil cleaning). David (technician — positive, praised for duct cleaning). Kermit (technician — positive, praised for responsiveness and dependability).
Ask for Zach if you can — he has the strongest track record across the most reviews. Confirm your appointment the morning of service and get a specific arrival window, because missed or late appointments are the most common complaint. For mold work, request an itemized estimate and consider getting a separate mold assessment before committing to their remediation.
Keep in mind
- They do both mold testing and mold remediation. That creates a conflict of interest — the company deciding you have a mold problem is the same company getting paid to fix it. Consider getting an independent mold assessment before committing to their remediation work.
- Scheduling reliability is a recurring complaint in recent reviews. Multiple reviewers report confirmed appointments where the technician arrived hours late or never showed up at all. Pin down a specific arrival window and get a same-day confirmation.
- One reviewer reported being told about a 3-year free maintenance plan that the company did not honor, and another found their estimate too vague to validate. Ask for itemized breakdowns showing square footage, labor, and materials.
- Their service list is extremely broad — from auto detailing to marble polishing to remodeling. A company doing this many things may not specialize deeply in mold remediation specifically.