Provider profile
Olympic Restoration Systems
Provider snapshot
What this listing says
DFW homeowners with pier-and-beam crawl spaces needing encapsulation, sump pumps, or radon mitigation from a family-owned restoration company operating since 2005.
Best for
- DFW homeowners with pier-and-beam houses needing crawl space encapsulation, grading, or sump pump installation.
- Homeowners who want the owner to personally handle the initial consultation and provide a detailed scope of work before committing.
- Properties needing radon testing and mitigation in a single engagement, though you should get an independent test first given the conflict of interest.
- Commercial property managers in the DFW area needing mold removal for offices or multi-unit buildings.
- Homeowners dealing with combined issues — crawl space moisture, mold growth, and water intrusion — who want one company to address everything.
About this company
Olympic Restoration Systems operates out of Haltom City and serves the Greater Dallas-Fort Worth area. They opened in 2005 as a restoration company and have built their reputation primarily around crawl space encapsulation and repair, though they also handle mold removal, radon mitigation, basement waterproofing, and fire/water damage restoration. They hold both residential and commercial mold removal contracts.
What stands out is the crawl space specialization. Olympic is a Basement Systems and CleanSpace dealer, which means they install a branded encapsulation system rather than a custom-built approach. Their website lists vapor barriers, dehumidifiers, sump pumps, and thermal insulation as standard crawl space offerings. For radon, they install sub-slab depressurization systems. On the mold side, they handle both residential and commercial jobs, but the bulk of their Google reviews center on crawl space work rather than standalone mold remediation.
Darrin Saffell owns the company and handles initial consultations personally. Multiple reviewers describe him as having an engineering background and providing detailed information packets before work begins. The company is family-owned, holds a BBB A+ rating with a Torch Award, and carries IICRC credentials.
At 4.7 stars across 58 Google reviews, the rating is solid. The volume is modest, but nearly all reviews are 5-star, with only 2 recent reviews at 3 stars or below.
Services
Service area
Olympic Restoration Systems is headquartered in Haltom City, Texas, and serves the Greater Dallas-Fort Worth metroplex. Their website lists 45+ cities including Dallas, Fort Worth, Arlington, Plano, Frisco, McKinney, Denton, Southlake, Lewisville, and Weatherford. Some outer-ring cities like Poolville, Whitt, and Springtown are listed but may have longer response times.
Review consensus
James Allen shows up in more reviews than anyone else — customers call him the foreman and describe him as experienced and clean. Kyle gets praised as a team lead who communicates well and keeps projects moving. Jimmy draws similar comments for going above and beyond. Darrin Saffell, the owner, gets repeated mentions for detailed initial consultations and detailed pre-work information packets. Edgar, Michael, Daylen, Justin, and Chris round out the field crews and are consistently described as respectful, punctual, and careful with floors and cleanup. Ross handles system specialist duties in the field and gets praise for explaining the process clearly.
1 found across 58 total reviews at 4.7★. The single 1-star review comes from a customer who says sump pumps were installed inches above ground level, making them unable to catch water. The reviewer describes a 5-year ordeal where the company eventually stopped taking calls despite a lifetime warranty. No owner response was posted to this review. Separately, a 3-star review from a radon customer describes placing detectors on February 25 and hearing nothing for 8 days despite expressing readiness to proceed. That reviewer updated the review after Olympic reached out to apologize and acknowledged internal handoff failures.
Olympic has a 0% owner response rate on recent negative Google reviews. The 3-star reviewer's update came through direct outreach from the company rather than a public reply. This means potential customers scanning Google reviews see the 1-star complaint about faulty sump pump installation with no public rebuttal or explanation. The company may be managing reputation through direct contact rather than public responses.
Darrin Saffell (owner — praised for detailed consultations and engineering background), James Allen (foreman — praised across many reviews for quality work and cleanliness), Jimmy (crew lead — praised for communication and going above and beyond), Kyle (team lead — praised for knowledge and communication), Edgar (crew — consistently praised), Daylen (crew — praised), Michael (crew — praised), Justin (crew — praised), Chris (crew — praised), Ross (system specialist — praised for explanations), Thomas (installation — praised for reliability), Lauren (office — praised for responsiveness), Katelyn (crew — praised), Wyatt (crew — mentioned positively), Tyler (attic insulation — praised for helpfulness), Nancy (front office — praised), Suzie (coordination — praised for responsiveness)
The crew gets strong marks across the board, and Darrin's hands-on approach to initial consultations sets clear expectations. Ask about sump pump installation heights and get warranty claim procedures in writing. If your project involves radon or mold testing, get an independent test first since Olympic also sells the remediation.
Keep in mind
- Olympic does both mold testing and mold remediation. A company that finds mold and then sells you the fix has a financial incentive to find problems. Consider getting an independent mold test before committing to their remediation work.
- Most of their Google reviews are for crawl space and radon work, not mold remediation specifically. If you need standalone mold removal, you have less review data to go on.
- One reviewer reported a sump pump installed too high to catch water, with the company later not returning calls despite a lifetime warranty. This is a single account across 58 reviews, but ask about installation specs and warranty claim procedures before signing.
- A radon customer reported an 8-day gap with no follow-up after the initial visit. The reviewer later updated to note Olympic reached out and apologized, but the dropped handoff suggests occasional communication gaps between the sales and scheduling teams.
- Their service area covers 45+ cities across the DFW metroplex. If you are on the outer edges (Weatherford, Poolville, Whitt), confirm response times and whether the same crew handles your area.