Provider profile
Restoration 1 Lone Star
Provider snapshot
What this listing says
Grapevine and Southlake homeowners dealing with water damage who want a single restoration company to handle mitigation through rebuild, with 24/7 response and insurance claims assistance.
Best for
- Homeowners in Grapevine, Southlake, North Richland Hills, or Trophy Club who need water damage mitigation and restoration from a single company.
- Property owners who want a restoration company that will work directly with their insurance adjuster on claims documentation.
- Situations where water damage, fire damage, or mold are discovered together, since the team handles all three under one roof.
- Homeowners who need contents pack-out and storage during a restoration project.
About this company
Restoration 1 Lone Star is a locally owned franchise location based in Grapevine, TX, operating under the Restoration 1 national brand. They handle water damage, fire damage, and mold remediation for residential and commercial properties across a small cluster of DFW-area cities. Their primary identity is water damage restoration, which dominates their review volume and website content. They also inspect for mold and perform mold remediation, meaning they both diagnose and treat mold problems.
Their mold remediation page describes containment, air filtration, moisture detection with infrared imaging, and safe removal of mold-infested materials. Their water damage page details a multi-step process including moisture detection, water extraction, industrial-grade drying, dehumidification, and sanitizing. The website mentions technicians hold IICRC credentials. Nothing about their equipment or methods is unusual for a restoration franchise of this size. What does stand out is their insurance partnership program, which positions them as a preferred vendor for insurance agents and includes free inspections so homeowners can decide whether to file a claim or self-pay.
Scott Whitaker is listed as President and CEO. The franchise has been operating long enough to accumulate reviews dating back to 2017, with owner John Yerby mentioned in a 2018 review. The team appears to have turned over since then, with current staff like TJ, Greg Carson, Taylor, and Sherri appearing most frequently in recent reviews.
At 4.7 stars across 70 Google reviews, the rating is solid but not exceptional. The vast majority of reviews are 5-star, with only 2 negative reviews in the last 18 months. Both negatives center on billing disputes with insurance companies rather than quality of work.
Services
Service area
Headquartered in Grapevine, TX. Their website lists four cities they serve: Grapevine, Southlake, North Richland Hills, and Trophy Club, all in the northeast DFW metro area. Review addresses confirm work in Hurst as well. This is a tight geographic footprint for a restoration company.
Review consensus
Fast response times dominate the positive reviews. Multiple customers describe the team arriving within 30 to 45 minutes of a call. TJ is the most frequently named staff member, praised as a project manager who walks customers through every step. Greg Carson appears in several reviews for same-day assessments and honest diagnoses. Taylor is repeatedly mentioned as a lead technician who is reliable and communicative. Sherri draws praise for hands-on remediation work and not stopping until the job is finished. Several reviews mention the team working directly with insurance companies to handle claims paperwork. Communication is a recurring theme, with customers noting frequent updates via text and phone throughout multi-day projects.
2 found across 70 total reviews at 4.7★. Both complaints center on billing and insurance disputes, not workmanship. Ric Havoc (January 2026) described a flood remediation where the company began work without confirming insurance approval, resulting in a $13,000 gap between the invoice and what USAA would cover. He says the company refused to split the difference. The owner response acknowledged the invoice exceeded $22,000, disputed the customer's characterization, and blamed USAA for systematically underpaying claims. Sprezza Creations Inc (March 2025) called the company overpriced and accused them of running up the bill with unnecessary charges. The owner responded that they could not locate this customer in their records and invited them to call, with a personalized response signed by Scott Whitaker.
Both negative reviews allege inflated mitigation pricing, which is a known friction point in the restoration industry where the company bills insurance directly. The owner response to the first complaint specifically mentions USAA underpaying claims as a national issue, suggesting the franchise is aware of this dynamic but frames it as the insurer's problem rather than a pricing issue. The owner response pattern is split: one was a detailed, personalized rebuttal signed by the CEO; the other was a template-style invitation to call. Both were posted within 24 hours of the complaint.
TJ (project manager — positive, named in 5+ reviews). Greg Carson (assessor/estimator — positive, named in 4+ reviews). Taylor (lead technician — positive, named in 5+ reviews). Sherri/Sheri (remediation technician — positive, named in 4 reviews). Darin (technician — positive). Adrian (communication/coordinator — positive). Jerome (technician — positive). Madison (technician — positive). Leslie (team lead — positive). Les (technician — positive). Cheyenne (contents/delivery — positive). Nicholas (contents/delivery — positive). Laura (services — positive). Eric (technician — positive). Andrew (technician — positive). Deon (technician — positive). Jarrod (technician — positive). Lewis (technician — positive). Flores (technician — positive). Oscar (technician — positive). Erick (technician — positive). Nash (technician — positive). Jorge (technician — positive). John Yerby (owner — positive, older reviews). Jacob (technician — positive, older reviews). Tre Neal (technician/project lead — positive, older reviews). Jeffrey (technician — positive, older reviews). Vanessa (technician — positive, older review). Terry/Terri (technician/contents — positive, older reviews). Lisa (contents — positive, older reviews). Lucy (dispatch/intake — positive, older review). Isaiah (remediation — positive, older review). Scott Whitaker (President/CEO — named in owner response only).
Restoration 1 Lone Star has a strong track record for fast water damage response, and their current field team (TJ, Greg, Taylor, Sherri) gets consistently positive feedback. The risk is on the billing side. Before work starts, get a written scope, confirm your insurance company has authorized the work categories, and ask what happens if insurance approves less than the invoice. If you are hiring them for mold, get an independent test first.
Keep in mind
- They both inspect for mold and perform mold remediation, which creates a conflict of interest. A company that finds the mold also profits from removing it. Consider getting an independent mold test before agreeing to remediation work.
- Both 1-star reviews describe billing disputes where insurance only covered a portion of the mitigation invoice. In one case, the customer reported a $13,000 gap between what was billed and what insurance accepted. Get a written scope and confirm insurance authorization before work begins.
- This is a franchise location of a national brand. The local team and ownership may differ from other Restoration 1 locations, and national marketing claims on the website may not reflect local capabilities.
- Their listed service area is just four cities (Grapevine, Southlake, North Richland Hills, Trophy Club). If you are outside this area, confirm they will service your location before scheduling.