Provider profile
Standard Restoration of Dallas
Provider snapshot
What this listing says
DFW homeowners dealing with water damage or mold who want a multi-location restoration company with 24/7 dispatch and IICRC-trained technicians based out of Grand Prairie.
Best for
- DFW Metroplex homeowners who need same-day water extraction and structural drying from a crew that handles insurance documentation
- Property owners with mold problems tied to water damage, where the same company can handle both the water mitigation and mold remediation under one scope of work
- Commercial property managers or churches needing multi-trade restoration coordination including reconstruction referrals
About this company
Standard Restoration of Dallas is the Texas branch of a multi-state restoration company headquartered in Salt Lake City. They operate out of Grand Prairie and cover the DFW Metroplex — Dallas, Fort Worth, Arlington, Plano, Irving, Garland, McKinney, and surrounding cities. Their Google listing is categorized as a water damage restoration service, but they handle mold remediation, fire damage, and storm damage as well.
On the mold side, their website describes a detailed process: moisture mapping with infrared cameras and hygrometers, containment with negative air pressure and HEPA air scrubbers, removal of contaminated drywall and insulation, antimicrobial treatment, structural drying with commercial dehumidifiers, and post-remediation clearance testing. They claim IICRC credentials in both AMRT (mold) and WRT (water). They also do both mold testing and remediation, which is a conflict of interest worth knowing about.
Standard Restoration operates six offices across Utah, Idaho, Colorado, Missouri, Nebraska, and Texas. The Dallas office opened as part of this expansion. Blog posts reference staff like Rod Hansen writing about fire and water topics, and the company runs a central 24/7 hotline alongside local office lines. They handle both residential and commercial work and offer direct insurance billing when approved.
4.9 stars across 138 Google reviews is unusually strong. The volume matters — this isn't a handful of friends leaving ratings. Reviewers consistently name specific technicians and describe real job details (burst pipes, sewage backflows, crawlspace drying), which suggests these are genuine experiences rather than solicited fluff.
Services
Service area
Based in Grand Prairie, Texas. Covers the DFW Metroplex including Dallas, Fort Worth, Arlington, Plano, Irving, Garland, Mesquite, Richardson, Frisco, McKinney, Allen, Carrollton, Lewisville, Denton, Flower Mound, Grapevine, Southlake, and surrounding cities. The website also claims broader Texas coverage 'from Dallas down to the Valley,' but the listed service areas and review locations stay within the DFW metro.
Review consensus
Luke Underwood is the most frequently named person across reviews, praised as a project manager who responds quickly (often within an hour), explains each step, and stays communicative throughout. Tre is the second most mentioned technician, often paired with Luke or Jeff on water damage jobs. Reviewers describe a pattern of fast arrival, clear communication about what's happening, and respectful treatment of the home. Lawrence Lane led a mold remediation job that earned specific praise for being informative and doing careful work around marble surfaces. Jeff, Daniel, Chance, and Will appear repeatedly as a reliable field crew. Multiple reviewers mention being repeat customers (Policarpio Bustillos, Brett & Audrey Haston) who came back specifically because of prior experience. Insurance navigation help from Lawrence and project managers like Brady Rafiner and J Smith also gets called out.
2 found across 138 total reviews at 4.9★. Both 1-star reviews — from Cedric Williams (December 2025) and Kristen Cawyer (January 2025) — are blank. No complaint text, no details, no context. Neither reviewer is a Local Guide, and neither review received any likes. The business did not respond to either one. Without any written complaint, there's nothing to analyze about what went wrong.
The review pattern here is a company that runs named field crews with consistent pairings — Luke and Tre, Jeff and Chance, Daniel and Will. Reviewers routinely name 2-4 people per job, which suggests stable teams rather than rotating labor. The 0% owner response rate on negatives is notable given the company actively manages its online presence (the website is polished, they solicit Google reviews). One 5-star review from Garlene Peregoy actually contains a complaint ('They start a job and never finish') despite the 5-star rating, which is an odd data point that could indicate a mistaken rating or a review meant for a different company.
Luke Underwood (project manager — consistently praised for fast response, clear communication, and knowledge). Tre/Trey (technician — praised across many reviews, often paired with Luke or Jeff). Daniel (technician — praised for professionalism and efficiency). Jeff (technician — praised for being responsive and detail-oriented). Chance (technician — praised for step-by-step explanations and quick work). Will/William (technician — praised for professionalism). Lawrence Lane (mold remediation crew leader — praised for being informative and careful). Brady Rafiner (project manager — praised for guiding through flood recovery). Graham (estimator — praised for weekend responsiveness and fast mobilization). J Smith (office — praised for helpfulness throughout process). Justin Grove (technician — praised for neighborly helpfulness). Cedric/Cedrick Jr (technician — praised for detail work). Elsa (contents team lead — praised). Josefina (contents assistant — praised). Brayden (technician — praised). Fabio (technician — praised). Chad (technician — praised). Elias (technician — praised). Myrick (technician — praised). Sam (technician — praised). Noah (technician — praised). Jose Lopez (subcontractor — praised for kitchen fire restoration).
Ask for Luke Underwood as your project manager if you can — he draws the most specific praise. Get a separate mold test from a third party before agreeing to their remediation scope. The two blank 1-star reviews with no owner responses are odd but don't form a readable complaint pattern, and 136 out of 138 reviews are 5 stars, so the overall track record speaks clearly.
Keep in mind
- They do both mold testing and mold remediation. That means the company deciding you have a mold problem is the same company billing you to fix it. Ask for a separate third-party mold assessment before signing a remediation contract.
- The actual office is in Grand Prairie, not Dallas. If you're in far north DFW (McKinney, Frisco, Denton), confirm response times before assuming the same-day arrival that closer customers describe.
- This is a multi-state franchise-style operation with headquarters in Salt Lake City. The Dallas crew and the corporate website are two different things — ask who specifically will manage your project.
- Two recent 1-star reviews exist with no written complaints and no owner responses. That's unusual — most companies at least reply to negative ratings. There's no way to know what happened.