Provider profile
SERVPRO of Grand Prairie
Provider snapshot
What this listing says
Grand Prairie homeowners dealing with water damage that has turned into mold, where having one company handle extraction, remediation, and reconstruction under the Higginbotham family's ownership since 1992 simplifies the process.
Best for
- Grand Prairie, Indian Hills, and Bear Creek homeowners who need mold remediation tied to an existing water damage problem and want one company to handle both.
- Property owners who want a restoration company that coordinates directly with their insurance company on claims paperwork and documentation.
- Commercial property managers needing a single contractor for water extraction, mold remediation, and rebuild under one scope of work.
- Homeowners who need contents packed out and stored during remediation, with inventory tracking and restoration of affected belongings.
- Repeat or ongoing-relationship customers who value a named point of contact like Kathy Anderson for future service needs.
About this company
SERVPRO of Grand Prairie is a restoration franchise in Grand Prairie, Texas, owned by the Higginbotham family -- Bryan, Pamela, and Brandon. They've been operating this location since 1992, which makes them one of the longer-running SERVPRO franchises in the DFW Metroplex. Mold remediation is one piece of a broader operation that covers water damage, fire damage, storm damage, sewage cleanup, and construction. They hold Texas mold remediation license RC01196.
On the mold side, their website describes a process that includes containment, air scrubbers, HEPA vacuums, and antimicrobial treatments. They also do mold testing and inspections in-house, which means they both find the mold and get paid to remove it. That is a conflict of interest worth understanding before you hire them. They handle residential and commercial jobs, and they offer contents packout and storage at their own facility when belongings need to be removed during remediation.
The franchise has deep local roots. Multiple reviewers mention being repeat customers or having been referred by insurance companies and neighbors. Kathy Anderson, a long-time sales and customer relations contact, appears in reviews spanning from 2017 through recent years. Production manager Nathan shows up consistently as the person who oversees jobs and explains the process to homeowners.
4.6 stars across 61 Google reviews is solid. The review base includes a strong cluster of 5-star reviews with specific detail about named staff, response times, and communication. Only one negative review appears in the last 18 months, and the owner disputed whether that customer was actually a SERVPRO of Grand Prairie client.
Services
Service area
Headquartered in Grand Prairie, Texas at 2610 Aviation Parkway. Their website lists Grand Prairie, Indian Hills, and Bear Creek as their service area. Multiple reviews come from surrounding cities including Arlington, Cedar Hill, Midlothian, Mesquite, Glenn Heights, Euless, and Haltom City, suggesting they take jobs across a broader DFW-area radius.
Review consensus
Nathan gets the most specific praise. Multiple reviewers describe him explaining the remediation process in detail, showing up on-site as production manager to verify work quality, and guiding homeowners through stressful situations. Austin appears in several reviews for being informative and personable -- one reviewer noted he and Sasha reassured a nervous pet during their visit. Kathy Anderson is the most frequently named person across all reviews, consistently praised for proactive follow-up, checking in on customers, and maintaining relationships with commercial clients and insurance agents. Damian Gonzalez and Xavier drew praise for efficiency and responsiveness on a recent job. Oscar Ortiz was singled out for keeping a couple informed throughout a flooding issue. Communication and same-day or next-day response times are the most common praise themes.
1 found across 61 total reviews at 4.6★. The single recent negative review alleges outsourced and unqualified labor, unfinished work, property damage, and an untidy crew. The reviewer described the company as focused on collecting payment rather than doing quality work. However, the owner responded the same day saying they have no record of this person as a customer and suggested they may have confused SERVPRO of Grand Prairie with another business or location. The reviewer has 4 total Google reviews and is not a Local Guide, and the review received no likes.
The review history shows a franchise with unusually strong staff continuity. Kathy Anderson appears in reviews from 2017 through at least 2023, and Nathan appears in reviews from website testimonials through 2026. For a restoration franchise, that kind of employee retention is notable -- it means you are more likely to work with experienced people who know the local area. The owner responded to the only recent negative review within the same day with a specific factual rebuttal rather than a template response, which suggests active reputation management.
Nathan (production manager/technician -- consistently positive, praised for detailed explanations and on-site oversight). Austin (technician -- positive, praised for being informative and personable). Kathy Anderson (sales/customer relations -- positive across many reviews over many years, praised for proactive follow-up and relationship building). Sasha (technician -- positive, praised alongside Austin). Damian Gonzalez (Crew Chief -- positive, praised for efficiency). Xavier (technician -- positive, praised alongside Damian). Oscar Ortiz (technician -- positive, praised for knowledge and communication). Brandon (technician or owner -- positive, called a hero). Jeff (technician -- positive). Samantha Nobles (office staff -- positive, praised for helpfulness on phone). Tony (technician -- positive). Stephen Griffin (sales rep -- positive). Travis (technician -- positive). Matt (technician -- positive). Janice (technician -- positive). Jose (technician -- positive). Brian (technician -- positive). Robert (technician -- positive).
This franchise has an unusually clean review record for a restoration company -- 61 reviews, 4.6 stars, and only one negative in the last 18 months that the owner disputes entirely. Ask for Nathan as your production manager if your job involves mold remediation, and use Kathy Anderson as your point of contact for scheduling and insurance coordination. Because they test and remediate, get an independent mold assessment to verify their scope of work.
Keep in mind
- They do both mold testing and mold remediation. The company that finds your mold also profits from removing it. Consider getting an independent mold test before or after their work to confirm the scope and results.
- This is a franchise operation. While the Higginbotham family owns this location, SERVPRO corporate sets training and branding standards. Your experience depends on the local team, not the national brand.
- Their listed service area is small -- Grand Prairie, Indian Hills, and Bear Creek -- but as a restoration company they may take jobs across a wider radius. Confirm response times for your specific location.
- One recent 1-star review alleges outsourced labor and unfinished work. The owner says they have no record of that person as a customer. That dispute is unresolved, but it is the only negative in the last 18 months across 61 reviews.
- Water damage is their primary business. Mold remediation is a secondary service line. If your mold problem is not connected to water damage, ask how often they handle standalone mold jobs.