Provider profile
SERVPRO of North Garland
Provider snapshot
What this listing says
Garland and north Dallas homeowners dealing with water damage that led to mold, where having one franchise handle mitigation through reconstruction under Juan and Alison Zelaya's ownership simplifies the process.
Best for
- Garland, Plano, and north Dallas residents who need mold remediation after a water damage event and want one company to handle the full sequence.
- Homeowners facing after-hours emergencies who need same-night dispatch for water damage that could lead to mold if not dried quickly.
- Commercial property managers in the Dallas metro who need a single vendor for water, fire, mold, and reconstruction across large spaces.
- Buyers who want a franchise with local ownership and direct access to the owners during the project.
About this company
SERVPRO of North Garland is a locally owned franchise in Garland, TX, run by Juan and Alison Zelaya. Mold remediation is one piece of a broader restoration operation that also covers water damage, fire damage, storm cleanup, and reconstruction. Most of their mold work follows water damage events, and they handle the full sequence from emergency water extraction through mold removal and rebuild.
On the mold side, their website describes a seven-step process: inspection, containment, air filtration with HEPA vacuums and air scrubbers, antimicrobial treatment, removal of damaged materials, cleaning, and restoration. They do not do independent mold testing; you will need a separate inspector. They also offer HVAC and air duct cleaning following NADCA standards, which matters if mold has reached your ductwork.
Juan and Alison have owned this franchise for over 15 years. They have both lived in the Dallas area for that entire stretch. Multiple reviewers mention the owners reaching out directly to check on job quality.
4.9 stars across 32 Google reviews with no negative reviews in the last 18 months is unusually clean for a restoration company. The review volume is modest, but the consistency is notable. Several reviewers specifically compared this SERVPRO location favorably to competitors they had used before.
Services
Service area
Headquartered in Garland, TX. Reviewers come from Garland, Plano, Dallas, Allen, Irving, and Carrollton, indicating coverage across the north Dallas metro. The franchise website lists only Garland as the service area.
Review consensus
Joey comes up in four reviews for water damage response, communication, and even his sense of humor during stressful situations. Shannon draws praise for mold remediation work specifically, with one reviewer in Plano calling him out for keeping them informed throughout. Doris is mentioned as a lead supervisor who runs efficient crews. Memo and Oswaldo earned praise for a late-night Friday sewage emergency response. Jose Guerrero was highlighted for being helpful and easy to work with. Multiple reviewers mention the owners contacting them directly to confirm work quality.
0 found across 32 total reviews at 4.9★. 0 found across 32 total reviews at 4.9 stars. No negative reviews were submitted in the last 18 months.
The review timeline shows clusters, with many reviews arriving in May-June 2022 and then sporadic activity since. This pattern is common with franchises that run review solicitation campaigns. The reviews themselves contain specific detail and named staff, which suggests genuine experiences rather than fabricated content.
Joey (water damage technician — praised repeatedly for responsiveness, communication, and humor). Shannon (project manager — praised for mold remediation communication). Doris (lead supervisor — praised for efficiency and going above and beyond). Mindi (lead supervisor — praised alongside Doris for running crews). Memo (technician — praised for late-night emergency response). Oswaldo (technician — praised for late-night emergency response). Jose Guerrero (representative — praised for helpfulness). Ajay Mistry (construction coordinator — praised as a single point of contact for reconstruction). Juan (owner — praised for responsiveness and being hands-on). Alison/Alyson (owner — praised for putting customers first). Richard (technician — praised for upholstery cleaning). Cedric (technician — praised for courtesy). Cindi (staff — praised for being accommodating). Chris (staff — praised for attention to detail). Nate (staff — praised for being accommodating). John Stalsworth (representative — praised for rapid commercial fire response). Vanessa (team lead — praised for kindness during contents restoration).
This is a small-volume franchise with an unusually consistent review record. Ask for Joey or Shannon by name if your job involves water-to-mold work. Confirm turnaround times during storm season, when Dallas-area restoration companies get stretched thin.
Keep in mind
- They do not do mold testing or inspection. You will need to hire a separate mold assessor before and after remediation, which adds cost and coordination.
- This is a SERVPRO franchise. Corporate sets the processes and branding, but the local operation is independently run by the Zelayas. Quality can vary across SERVPRO locations.
- 32 reviews over 15+ years of operation is a thin review history. Many customers may not leave Google reviews for restoration work, but the sample is small.
- Their service list is broad: water, fire, mold, storm, construction, cleaning, roofing. Companies that do everything sometimes spread thin during busy seasons in the Dallas storm corridor.