Provider profile
SERVPRO of South Frisco/ The Colony
Provider snapshot
What this listing says
Frisco and The Colony homeowners dealing with mold after water damage who want a large SERVPRO franchise with 24/7 response and IICRC credentials backed by 254 reviews at 4.9 stars.
Best for
- Frisco, The Colony, and Little Elm homeowners who need mold remediation after a water damage event and want one crew to handle the full sequence.
- Commercial property managers needing a restoration company that can mobilize a large crew for water extraction and mold work on short notice.
- Homeowners with water heater failures, pipe bursts, or attic leaks where mold risk is high and fast drying matters.
- Anyone who wants insurance coordination handled by the restoration company rather than managing contractors separately.
About this company
SERVPRO of South Frisco/The Colony is a restoration franchise serving Frisco, The Colony, and surrounding Denton and Collin County communities. Mold remediation is one piece of a broader operation that covers water damage, fire damage, storm response, construction, and commercial cleaning.
What stands out here is the water-to-mold pipeline. Most of their mold jobs originate from water damage calls, and the same crew handles both the water extraction and the mold work that follows. Their mold page describes a 7-step process: inspection, containment, air filtration with air scrubbers and HEPA vacuums, removal using antimicrobial treatments, cleaning, and restoration. They hold IICRC firm certification and follow IICRC S500 standards for water damage. The team also runs a packout-and-contents operation with a climate-controlled storage facility and digital inventory tracking.
The Wilson family has operated SERVPRO franchises since 1984. Benji and Brady Wilson took over daily operations in 2007 and now run one of the largest SERVPRO operations in North America, ranking in the top 10 franchises for 25 of the past 26 years. They acquired this South Frisco/The Colony territory and staff it with dedicated project managers and field crews.
4.9 stars across 254 Google reviews with zero negatives in the last 18 months is unusual for any restoration company. The volume and consistency suggest a well-run local operation, though the franchise model means national branding and local execution are separate things.
Services
Service area
Headquartered in Frisco, Texas at 6950 Eubanks Street. The franchise covers Frisco, The Colony, Little Elm, Prosper, McKinney, Denton, Celina, Aubrey, and Cross Roads across Denton and Collin Counties. They also deploy for large-loss and storm response beyond their primary territory.
Review consensus
Jose Perez is the most-mentioned name across reviews, praised as a project manager who arrives quickly, writes detailed damage reports, and communicates clearly throughout the process. Justin and Brandon appear as a reliable field pair on water extraction and mold work. Zac Denny (also spelled Zach) draws praise for on-site inspections and daily written reports. Jessalyn Glassgow and Keri Delgado are recognized for managing the customer-facing side: scheduling, empathy, and follow-through. Multiple reviewers highlight same-day response (including nights and weekends), clear explanations of the remediation process, and crews that protect unaffected areas of the home during work. Karen Friedland specifically praised Jose Perez, Forte, and Edwin for mold remediation work, noting they explained the process and protected floors during the job. Bill Clark praised Jose for estimating mold remediation and returning to reestimate when the inspector missed spots.
0 found across 254 total reviews at 4.9★. (0 found across 254 total reviews at 4.9 stars) No negative reviews from the last 18 months are present in this data. Without complaint data, there are no patterns to report.
The review volume (254 reviews) with a 4.9-star average and zero recent negatives is atypical for a restoration company. Restoration work inherently involves insurance disputes, unexpected costs, and project delays that normally generate at least occasional complaints. One possible explanation: the Wilson franchise is large and well-resourced, with dedicated project managers (Jose, Jessalyn, Zac) who manage communication closely. Another: Google review solicitation may be active, which inflates the positive count without necessarily suppressing negatives. The lack of negatives means this listing cannot assess complaint-handling quality.
Jose Perez (project manager — consistently positive, most-mentioned staff member across dozens of reviews). Justin Miser (field technician — positive, frequently paired with Brandon). Brandon D and Brandon M (field technicians — positive, appear in many crew lists). Forte (field technician — positive). Josue Vera (field technician — positive). Zac Denny (project manager/inspector — positive, praised for daily written reports). Pablo Maldonado (field technician — positive). Jessalyn Glassgow (project manager — positive). Keri Delgado (customer-facing coordinator — positive, praised for empathy and responsiveness). Edwin (field technician — positive). Roberto (field technician — positive). Luis (field technician — positive). George (crew leader — positive). Brent (office staff — positive, praised for phone consultations). Jennifer (field — positive). Adam (field/construction — positive). Michael (construction coordination — positive). Dennerick (field technician — positive). Chris (field technician — positive). Taylor (coordinator — positive, praised for fast scheduling). Jorge (field technician — positive).
With 254 reviews at 4.9 stars and no recent complaints, this franchise has an unusually clean track record. Ask for Jose Perez or Zac Denny as your project manager if you want the staff members that reviewers name most often. Since they do remediation but not independent mold testing, hire a third-party inspector to confirm results.
Keep in mind
- This is a large restoration franchise, not a mold-only specialist. Mold remediation is one of many service lines, so ask how many mold-specific jobs they complete each month in your area.
- Their website references inspection and assessment for mold, but the classification data shows they do remediation, not independent testing. Get a separate mold test from a third-party inspector before and after remediation to confirm results.
- Service area claims span at least 9 cities across Denton and Collin Counties. Confirm your specific address falls within their primary response zone, not a peripheral area that gets slower dispatch.
- As a franchise, crew composition and project managers can change. The named staff in current reviews (Jose Perez, Justin, Zac Denny) reflect the team right now. Ask who will manage your specific project.