Provider profile
Dry Force Water Removal Specialists
Provider snapshot
What this listing says
Frisco-area homeowners dealing with water damage that has led to mold growth, who want a single company with a 45-vehicle fleet to handle extraction, drying, and remediation under one roof.
Best for
- Frisco, Plano, McKinney, and north Dallas homeowners who need water damage dried and any resulting mold removed by one company
- Homeowners filing insurance claims who want a company that handles adjuster communication and direct billing
- Commercial property managers (hotels, offices, warehouses) needing rapid-response water and mold work across multiple Texas metros
- First-time homeowners navigating water damage for the first time who want someone to walk them through the process step by step
About this company
Dry Force is a water damage restoration company headquartered in Frisco, TX with a corporate office in Irving. Their primary identity is water removal, but they run a mold remediation division that handles the full sequence: inspection, testing, removal, and reconstruction. They operate across Texas with locations in Dallas, Austin, Houston, San Antonio, and Fort Worth.
What stands out is scale. They claim a fleet of 45+ vehicles and staff that includes one of only 12 Triple Master Water Technicians in Texas. Their mold process uses HEPA air scrubbers and antimicrobial treatments, and they seal off affected areas with plastic sheeting before removal. They also use Matterport 3D scanning and a Remote Monitoring System that reduces the need for daily in-person check-ins during drying.
Founded in 2003, Dry Force has operated for over 20 years. They hold IICRC firm certification and employ 25+ IICRC-certified water technicians. The company bills insurance directly and actively helps customers file claims, a recurring theme in reviews.
With 4.9 stars across 475 Google reviews, this is an unusually high rating for a company of this volume. Only 5 reviews at 3 stars or below appeared in the last 18 months. That ratio suggests most customers walk away satisfied, though the negative reviews that do exist raise specific operational concerns worth reading.
Services
Service area
Headquartered in Frisco, TX with a corporate office in Irving, TX. Serves the Dallas-Fort Worth metro including Addison, Allen, Carrollton, Denton, Farmers Branch, Flower Mound, Garland, Lewisville, McKinney, Plano, Richardson, and Southlake. Also claims locations in Austin, Houston, San Antonio, and Fort Worth, covering much of Texas.
Review consensus
Michael Wilson is the most frequently named technician, praised across dozens of reviews for clear explanations, patience, and same-day response. Estvan Ramirez (also spelled Estavon/Estevan) draws similar praise for walking customers through the process and helping with insurance paperwork. Dave and Richard are called out as a strong team for thorough explanations and courtesy. Several reviewers specifically credit Dry Force staff for calming them down during stressful water emergencies and making the insurance filing process manageable.
5 found across 475 total reviews at 4.9★. Raphael left a 1-star with no text; the owner responded asking for details. Oscar left a 1-star saying only "very very bad service" with no specifics; the owner apologized. Miss Daisy Gonzalez (8 reviews) described a manager named Donna screaming at her mother, threatening a lien on the house, and missing a water-damaged closet. The owner response on that review is a copy-paste error, praising a positive experience instead of addressing the complaint. Jeremy Duerksen (Local Guide, 163 reviews) called the mitigation "half service" and said staff were unprofessional and rude; no owner response was posted. Amanda C (Local Guide, 18 reviews) reported three consecutive no-shows for equipment pickup, zero proactive communication, and pressure to file insurance.
The owner responds to 80% of negative reviews, but the quality varies. One response was clearly copy-pasted from a positive review template onto a negative complaint (Miss Daisy Gonzalez). Others follow a similar format of apologizing and inviting the reviewer to call. The most substantive negative reviews (Amanda C, Jeremy Duerksen) point to an operations gap: the initial inspection and setup go well, but follow-through on scheduling, pickup, and communication breaks down. This split between strong field techs and weak back-office coordination is a common pattern in fast-growing restoration companies.
Michael Wilson (technician/consultant -- overwhelmingly positive). Estvan Ramirez (technician -- overwhelmingly positive). Dave/David (technician -- positive). Richard (technician -- positive). Tez (technician -- positive). Shawna (technician -- positive). Justin (technician -- positive). Devin (technician -- positive). Donna (manager -- negative, accused of screaming at a customer and threatening a lien).
Ask for Michael Wilson or Estvan Ramirez by name if you can. The field technicians at Dry Force consistently deliver strong initial assessments and clear communication. Pin down equipment pickup dates in writing before work begins, and do not assume the office will follow up proactively.
Keep in mind
- Dry Force does both mold testing and mold remediation. That means the same company telling you there is a problem is the one selling the fix. Ask for a copy of any test results and consider getting an independent assessment before committing to remediation work.
- Multiple reviewers mention Dry Force pushes hard to file insurance claims, even when customers prefer to pay out of pocket. If you do not want to involve your insurer, make that clear upfront.
- Equipment pickup after the job has been a problem. One reviewer reported three consecutive no-shows for equipment removal, with no proactive communication from the company. Confirm a specific pickup date and time in writing.
- Their service area spans all of Texas, from Austin to Houston to San Antonio. For locations far from Frisco or Dallas, confirm whether a local crew or a traveling team handles your job, and what that means for response times.
- One negative review from a Local Guide with 163 reviews called the mitigation work incomplete. Another described a manager named Donna threatening a lien and yelling at a customer's family member. These are isolated incidents against 475 reviews, but worth noting.