Provider profile
SERVPRO of Southwest Fort Worth
Provider snapshot
What this listing says
Fort Worth homeowners dealing with water-to-mold situations who want a single SERVPRO franchise to handle mitigation, packout, and rebuild under one roof.
Best for
- Homeowners in southwest Fort Worth, Blue Mound, Haltom City, or Saginaw who need mold remediation tied to a water damage event.
- Families who need contents packed out, stored, and returned during a major restoration job. This franchise runs its own packout and storage operation.
- Commercial property managers who want one company to handle mitigation through reconstruction on a single contract.
- Spanish-speaking homeowners. A large portion of the crew communicates in Spanish, and many reviews are written entirely in Spanish.
About this company
SERVPRO of Southwest Fort Worth is a locally owned franchise on South Hulen Street, run by owners Brent Nicholson and Leo Millan. Their primary identity is full-service restoration: water damage, fire, storm, and mold remediation, plus in-house construction for the rebuild. They handle residential and commercial jobs across southwest Fort Worth and surrounding communities.
What stands out here is the end-to-end service pipeline. They do mold testing, remediation, contents packout and storage at their own facility, and then reconstruction, all under the same franchise. Their mold page describes containment setup, HEPA filtration, air scrubbers, and antimicrobial treatments. The contents operation is a genuine differentiator: the team inventories belongings, transports them to a secure facility for cleaning, and returns them after the rebuild.
Nicholson and Millan have invested in community involvement, cooking for first responders and supporting local high schools. The franchise claims over 30 years of combined experience in fire and water mitigation, and staff train at SERVPRO's corporate facility with IICRC credentials.
At 4.8 stars across 140 Google reviews, this franchise is performing well above average. The volume of Spanish-language reviews praising individual crew members by name is unusual and suggests strong relationships within Fort Worth's Hispanic community.
Services
Service area
Headquartered at 3000 S Hulen St Suite 124 in Fort Worth, Texas. Serves Fort Worth, Blue Mound, Haltom City, River Oaks, Saginaw, Sansom Park, Westover Hills, Westworth Village, and Worth Heights. Reviews come from as far as Midland, Arlington, Wylie, Pantego, Lancaster, and Bowie, suggesting they take jobs well beyond their listed territory.
Review consensus
Yessica Mora is the most frequently named employee, appearing in roughly 20 reviews spanning over a year. Reviewers consistently praise her packout and contents work, describing her as dedicated and detail-oriented. Maria Fernandez draws multiple recent mentions for emergency water damage response. Cesar earns praise as a crew lead for mitigation work, and Jose is credited with smooth project management from mitigation through rebuild. Fabiola and Charles appear repeatedly for demo and packout jobs. Zach Beres earned a detailed positive review for drying work and damage identification. Several reviewers highlight the team's ability to coordinate with insurance companies.
3 found across 140 total reviews at 4.8★. 3 found across 140 total reviews at 4.8 stars. One review from May 2026 has no text. The two substantive complaints both involve the sales and estimating process. Alexa Evans spent three months trying to get a finalized contract for flood rebuild work, received documents with the wrong address, and was pushed to the following week repeatedly. She remained displaced from her home for five months. Allyson contacted SERVPRO after multiple referrals, and sales rep Grant promised a quote the next day but never delivered it over the course of four days despite repeated follow-ups. Neither complaint is about the quality of restoration work itself. Both are about the front-office process breaking down before work even starts.
The split between field crew and front office is stark. Field staff like Yessica Mora, Maria Fernandez, and Cesar earn enthusiastic, name-specific praise. The complaints target the sales and estimating pipeline, not the crews doing the work. This is a common franchise pattern: the people doing restoration are strong, but the office workflow for scoping and contracting new jobs has gaps. The owner response pattern reinforces this: all three negatives get the same template reply directing the reviewer to a generic email, suggesting the franchise uses a centralized reputation management approach rather than addressing complaints individually.
Yessica Mora (packout/contents — strongly positive, ~20 reviews). Maria Fernandez (emergency response/packout — positive, multiple recent reviews). Mariangela (remodel/contents — positive). Jose (general manager — positive). Grant (sales rep — mixed; praised for quick response in one review, criticized for failing to deliver an estimate in another). Cesar (mitigation crew lead — positive, multiple reviews). Fabiola (packout/demo — positive, multiple reviews). Charles (packout/demo — positive, multiple reviews). Zach Beres (mitigation tech — positive). Stephanie (packout crew lead — positive). Jacob (mitigation — positive). Briana (office — positive). Belkis (packout — positive). Tom Johnson (general manager — positive). Sr. Granda (field worker — positive, Spanish reviews). Alondra, Luby, Quinn (crew — positive). Brandon (tech — positive). Bonnie Crow named Charles, Dallas, Eduardo, Fabiola for packout return. Alex K. named Alejandro, Yessika, Alondra, Adam, Enrique, Kevin.
The restoration crews at this franchise are strong, and the volume of individually-named praise is unusual for a SERVPRO location. Ask specifically for the sales timeline in writing before signing, and set a deadline for the estimate. If you need mold work, get a separate test from an independent assessor first, then bring the results to SERVPRO for a remediation quote.
Keep in mind
- They do both mold testing and mold remediation. That creates a financial incentive to find problems they then get paid to fix. Get an independent mold assessment before agreeing to remediation work.
- Two of the three recent negative reviews describe the same problem: delays of weeks or months getting estimates and contracts finalized. One reviewer waited three months for a usable contract. If you hire them, set a firm deadline for the estimate and follow up in writing.
- Every owner response to negative reviews follows the same template: contact a generic email address. None engage with the specific complaint. That does not tell you much about how they handle problems internally, but it is not a confidence signal either.
- This is a franchise. Staff turnover is real. The crew member praised in reviews six months ago may not be the person who shows up at your door.