Provider profile
SERVPRO of Lake Arlington
Provider snapshot
What this listing says
Fort Worth and Lake Arlington homeowners who need mold remediation handled alongside water damage cleanup by a single bilingual SERVPRO franchise crew.
Best for
- Homeowners in Lake Arlington, Pantego, or Dalworthington Gardens dealing with mold after a water damage event — this crew handles both under one contract.
- Spanish-speaking homeowners who want to communicate directly with crew members in their language throughout the project.
- Situations where mold-damaged materials need to be torn out and rebuilt — the in-house construction team avoids a second contractor.
- Homeowners who need belongings packed out, cleaned, and stored during mold remediation — they operate their own contents facility.
- Commercial property owners who need mold work done fast to minimize business interruption, since the franchise runs 24/7 emergency response.
About this company
SERVPRO of Lake Arlington is a restoration franchise in Fort Worth, Texas, owned by Brent Nicholson and Leo Millan. Mold remediation is one piece of a broader operation that covers water damage, fire damage, storm cleanup, and full reconstruction. They run crews out of 7435 Pebble Dr in the 76118 zip code, serving Lake Arlington, Pantego, and Dalworthington Gardens.
The mold side of the business uses containment, air scrubbers, HEPA vacuums, and antimicrobial treatments. They also handle contents packout — moving belongings to a separate storage facility for cleaning before returning them. The construction arm means they can tear out mold-damaged drywall and rebuild in-house rather than handing you off to a separate contractor.
Nicholson and Millan have run this franchise for over 14 years. The team skews bilingual, with a large share of Spanish-speaking crew members and a noticeable cluster of Spanish-language reviews praising specific employees. Staff receive IICRC training through SERVPRO's corporate program.
177 Google reviews at a perfect 5.0 stars is unusual for any restoration company. Only one review in the visible window falls below 5 stars, and it raises a specific pricing concern rather than a workmanship complaint. That rating reflects a franchise where field crews consistently earn individual praise by name.
Services
Service area
Headquartered at 7435 Pebble Dr, Fort Worth, TX 76118. The website lists three service areas: Lake Arlington, Pantego, and Dalworthington Gardens. All three are in the Arlington/Fort Worth corridor of Tarrant County.
Review consensus
Reviewers consistently name individual crew members rather than praising the company generically. Claudia Chirinos receives the most mentions (at least 8 reviews), praised for organization, punctuality, and respectful demeanor during packout jobs. Granda and his team draw a cluster of praise for service quality. Alondra is mentioned repeatedly for water damage work. Mariangela Arrias gets called out for keeping packout teams running smoothly. Elijah Alvarez earns praise for restoration work. Sandra G. singled out Jose Machado as a strong manager. Multiple reviewers note fast arrival times — Steve Newton reported a crew arriving within 20 minutes of his call.
1 found across 177 total reviews at 5.0★. Mrs T W described Alejandro giving an 85-year-old woman an estimate for work she did not need in a space under 300 square feet. The estimate was priced as if it were a $20K-$30K project; when questioned, Alejandro acknowledged the pricing was inflated and said the actual damage was around $3K. A follow-up appointment was scheduled, but Alejandro did not show and only disclosed this when the reviewer called at the scheduled time. The $2,500 deposit was reportedly going to be shredded rather than returned. The owner responded that they could not find the job in their system and directed the reviewer to Operations Manager Jose.
The volume of Spanish-language reviews praising specific employees (Claudia Chirinos, Granda, Wuilker) by name is notable. Several of these reviewers have low review counts (1-2 reviews), and many posted within tight date clusters. This could reflect genuine satisfaction from a Spanish-speaking customer base — or it could indicate encouraged reviews from crew members' networks. The reviews do name specific work done, which leans toward authenticity, but the clustering is worth noting.
Claudia Chirinos (packout/cleaning — positive, praised repeatedly for organization and punctuality). Granda/Yoel Granda (field crew — positive, praised in many Spanish-language reviews). Alondra (water damage crew lead — positive, praised for quality work). Mariangela Arrias (contents/packout team lead — positive, praised for attention to detail). Elijah Alvarez (restoration — positive, praised across multiple reviews). Alejandro (estimator/field — mixed, praised in several positives but named in the sole 1-star review for an inflated estimate). Jose Machado (manager — positive, praised by Sandra G. as a gem). Grant (team lead — positive). Preston (crew — positive). Hanny Hernandez (packout — positive). Mario (crew — positive). Cesar/Cesar Chavez (crew — positive). Luis/Luis Lubin (crew — positive). Victoria (crew — positive). Fabiola Naranjo (water damage — positive). Stephanie (team lead — positive). Brianny Parra (crew — positive). Wuilker (crew — positive). Adam (mold remediation/contents — positive). Kirwin (crew — positive). Yessica (crew — positive). Jackie Hall (project management — positive). Cecilia (crew — positive). Jehisson (crew — positive). Andrew (crew — positive).
This franchise earns individual praise at an unusual rate — reviewers name crew members instead of just rating the company. The single negative review raises a real pricing concern worth taking seriously, especially for elderly homeowners. Ask for a written estimate upfront, get an independent mold assessment before signing, and request Jose Machado as your point of contact if you want a manager involved.
Keep in mind
- They do both mold testing and mold remediation. That creates a conflict of interest — the same company that tells you how bad the problem is also profits from fixing it. Get an independent mold assessment before signing a remediation contract.
- One reviewer described Alejandro providing an inflated estimate to an 85-year-old homeowner for work on a small space, initially quoting it as a $20K-$30K project when the actual damage was closer to $3K. The owner's response said they could not find the job in their system.
- This is a SERVPRO franchise, not an independent mold shop. Processes follow the national SERVPRO playbook, which standardizes training but also means the local team has limited flexibility to deviate from corporate procedures.
- Their listed service area — Lake Arlington, Pantego, and Dalworthington Gardens — is small. If your property sits outside these communities, confirm they will actually service your location before scheduling.