Provider profile
SERVPRO of Downtown Fort Worth - Team Shaw
Provider snapshot
What this listing says
Downtown Fort Worth homeowners and businesses needing mold work from a full-service restoration franchise with 24/7 response and insurance coordination built in.
Best for
- Fort Worth homeowners dealing with mold discovered after a water leak or flood, where the same crew can handle both water mitigation and mold remediation in one engagement.
- Commercial property managers who need mold remediation with insurance documentation handled by the restoration company.
- Buyers who want the backing of a national franchise brand with 24/7 emergency dispatch.
- Situations where mold, water damage, and reconstruction all need to happen under one contractor to simplify the insurance claim.
About this company
SERVPRO of Downtown Fort Worth - Team Shaw is a franchise location owned by Derek and Gabrielle Shaw, based at 910 Collier Street in Fort Worth. Mold is one of several services they offer alongside water damage, fire damage, storm damage, construction, and specialty cleaning. Their primary volume comes from water damage work, not mold.
Their mold remediation page describes a multi-step process: inspection and sampling, containment, air filtration using HEPA vacuums and air scrubbers, antimicrobial treatments, removal of infested materials, and restoration. They also offer mold testing and inspections in-house. As a SERVPRO franchise, they follow the brand's standardized procedures and use branded equipment. Nothing on the site distinguishes their mold approach from what any other SERVPRO location offers.
Derek and Gabrielle Shaw own the franchise and operate it as "Team Shaw." The location serves both residential and commercial properties and positions itself as a preferred insurance provider, handling claims documentation and coordinating directly with adjusters.
70 Google reviews at 4.9 stars is a strong showing, especially for a franchise location. Most of those reviews mention water damage response, and reviewers consistently name individual crew members. Only one review specifically mentions mold work. That volume of positive feedback reflects the water and fire side of the business more than the mold side.
Services
Service area
Headquartered in downtown Fort Worth, Texas at 910 Collier Street. The website lists Fort Worth as the service area. As a SERVPRO franchise, the territory is typically defined by zip codes around the downtown Fort Worth area, though exact boundaries are not published on the site.
Review consensus
Reviewers name specific crew members more than most companies this size. Sean Killingsworth appears in at least 10 reviews for fast response, clear communication, and hands-on project management. Zach draws praise for insurance report writing, daily check-ins, and detailed explanations of the mitigation process. Andrew is called out for going above and beyond and for handling a mold job with Carlos. Kole, Kyle, Jesse, and Dom show up repeatedly in crew mentions. Multiple reviewers note same-day response, even on weekends and holidays (one crew worked Christmas morning). Office staff Laura, Kaytee, and Alesha get specific mentions for scheduling and empathy. Several reviewers note the team explained each step of the process and coordinated with insurance.
1 found across 70 total reviews at 4.9★. Chance LeBlanc left a 1-star review in May 2026 about a fire restoration project. He reports the work took 10 months and describes the craftsmanship as poor, stating he has had to redo all the work two years later. The owner responded by noting they had received a 10/10 satisfaction score at project completion, which suggests either the problems developed later or the reviewer's expectations changed. The owner invited Chance to reach out directly but did not engage with the specific craftsmanship complaints.
The overwhelming majority of reviews describe water damage response, not mold. This franchise's reputation is built on fast water mitigation with named, accountable crew members. Mold remediation is a listed service but barely appears in the review record. The single owner response is personalized and references internal records, which suggests active reputation management rather than template responses.
Sean Killingsworth (project manager/team lead — praised repeatedly for fast response, communication, and attention to detail). Zach (field lead — praised for insurance documentation, daily assessments, detailed explanations). Andrew (field technician — praised for going above and beyond, mold work, reliability). Kole/Cole (field technician — praised for professionalism and inspections). Kyle (field technician — praised for responsiveness and knowledge). Jesse (field technician — praised for timely work). Dom/Dominic (field technician — praised for inspections and teamwork). Mike (field technician — praised for late-night emergency response). Joseph (project lead — praised for customer service and ease of working with). Ricky Harcrow (field technician — praised for professionalism). Josue Alvarado (field technician — praised for attention to detail and customer service). Carlos Z (field technician — praised for mold work and inspections). Albert Pecina (estimator — praised for insurance estimate preparation). Aaron Snaden (estimator — praised for attention to detail on insurance claims). Reed Jones (field technician — praised alongside Sean). Eduardo (field technician — praised for damage assessment). Tamiru (field technician — praised for water damage mitigation). Tyler (field technician — praised for cleanup and equipment management). Sergio (contents team — praised for care with belongings). Griffin (team lead — praised for overall work). Eddie (field technician — praised for honest, no-pressure approach). Briana (coordinator — praised for communication and follow-through). Hollyanne (support — praised for availability and helpfulness). Laura (office staff — praised for scheduling). Kaytee (office staff — praised for insurance follow-up). Alesha (office staff — praised for empathy and responsiveness). Claudia Chirinos (staff — praised for kindness).
This is a water-damage-first operation that also does mold. If your mold problem came from a flood or leak, the one-stop approach makes sense. Ask for Sean or Zach by name — they draw the most consistent praise. Get a separate mold test from an independent inspector to avoid the conflict of interest, and ask specifically about the mold experience of the crew assigned to your job.
Keep in mind
- They do both mold testing and mold remediation. That creates a conflict of interest: the same company that tells you whether you have a mold problem also profits from fixing it. Consider getting an independent mold test before or after their assessment.
- Nearly all 70 reviews describe water damage or fire restoration work. Only one review mentions mold specifically. There is very little public feedback on their mold remediation quality.
- This is a SERVPRO franchise, not an independent mold specialist. Mold remediation is one service among many. The crew working your mold job may primarily do water damage work.
- The one negative review in 18 months criticizes construction craftsmanship on a fire restoration job, calling it equivalent to a 'high school wood shop class.' The owner responded by citing a prior 10/10 satisfaction score but did not address the specific quality claims.