Provider profile
SERVPRO of Downtown Fort Worth / Team Nicholson
Provider snapshot
What this listing says
Downtown Fort Worth homeowners and businesses needing water or mold damage handled by a bilingual SERVPRO franchise with a heavily Spanish-speaking crew led by owners Thomas Brent Nicholson and Leo Millan.
Best for
- Downtown Fort Worth residents dealing with water damage that has led to mold, who want one company to handle dryout, remediation, and rebuild.
- Spanish-speaking homeowners who want to communicate with their restoration crew in Spanish. Multiple field staff serve customers in Spanish.
- Property owners in Sundance Square, Uptown, Historic Southside, and other downtown Fort Worth neighborhoods who want a locally based franchise rather than one driving in from the suburbs.
- Commercial properties in the downtown Fort Worth corridor needing after-hours emergency response for water or mold events.
About this company
SERVPRO of Downtown Fort Worth / Team Nicholson is a SERVPRO franchise at 509 Pecan St in downtown Fort Worth, owned by Thomas Brent Nicholson and Leo Millan. Their primary business is water and fire damage restoration, with mold remediation as a related service. They handle both residential and commercial work and offer in-house construction and rebuild after restoration wraps up.
On mold jobs, their website describes a multi-step process: inspection, containment barriers, air scrubbers with HEPA filters, antifungal and antimicrobial treatments, removal of damaged materials like drywall and insulation, and post-remediation restoration. They also offer contents packout and storage during mold work. Nothing about their mold approach is unusual for a SERVPRO franchise. What does stand out is how bilingual this location runs. A large share of their reviews are written in Spanish, and multiple staff members serve Spanish-speaking customers directly.
The franchise covers a focused territory: downtown Fort Worth and surrounding neighborhoods including Sundance Square, Uptown, Historic Southside, River Oaks, and about a dozen other named areas. They claim 24/7 availability.
5.0 stars across 34 Google reviews is a perfect rating, but the review count is modest. Every single review is 5 stars. That is unusual and worth noting, though the reviews do name specific employees and describe specific jobs, which suggests they reflect real customer experiences rather than fabricated ones.
Services
Service area
Headquartered at 509 Pecan St, Suite 102 in downtown Fort Worth, Texas. Their listed service territory covers Downtown Fort Worth, Sundance Square, United Riverside, Vintage Riverside, Uptown, Greenway, Belmont Terrace, Upper West Side, Bricktown, Historic Southside, Sunset Terrace, Charleston, River Oaks, Marine Park, El Poly Pyramid, Parker Essex Boaz, and Stop 6. All reviewers are located in Fort Worth.
Review consensus
Cesar Chavez (also referred to as Cesar Ydrogo in some reviews) is the most frequently named employee, appearing in at least eight reviews. Customers describe his inspections as detailed and careful, and multiple Spanish-speaking reviewers call him attentive and kind. Fabiola Naranjo appears in six reviews, praised for water and mold damage work. Claudia Chirinos appears in four reviews, described as organized, responsible, punctual, and hygienic. Luis appears in three reviews for water damage work, with one reviewer naming his full crew including Guy and Wilker. Marbelis, Hany Hernandez, Lubin Rosales, Mariangela Arrias, Yessika Mora, and Stephanie each appear in individual reviews with specific praise. Stephanie drew praise for a pack-out job. Yessika Mora was named in three separate reviews spanning summer 2024.
0 found across 34 total reviews at 5.0★. No 1-star or negative reviews exist in the last 18 months. There is no complaint data to analyze.
The review base skews heavily toward the Spanish-speaking community in Fort Worth. Many reviews are originally written in Spanish and appear alongside Google translations. Most reviewers have low review counts (1-3 reviews) and none are Local Guides. This pattern is consistent with a franchise that primarily serves a demographic that does not typically leave Google reviews, which makes the reviews that do exist more likely to represent genuinely motivated customers. The absence of any negative reviews makes it impossible to assess how this franchise handles complaints or difficult jobs.
Cesar Chavez / Cesar Ydrogo (inspector/field worker — praised repeatedly for detailed inspections, attentiveness, and friendliness). Fabiola Naranjo (field worker — praised repeatedly for water and mold damage work). Claudia Chirinos (field worker — praised for organization, responsibility, punctuality, and cleanliness). Luis (field lead — praised for water damage work and team leadership). Yessika/Jessika Mora (field worker — praised across three reviews for work quality). Stephanie (pack-out crew — praised for pack-out work). Marbelis (field worker — praised for patience). Hany Hernandez (field worker — praised for fire damage response). Lubin Rosales (field worker — praised for house work). Mariangela Arrias (field worker — praised for attention to detail). Guy (field crew — mentioned as part of Luis's team). Wilker (field crew — mentioned as part of Luis's team).
Ask for Cesar Chavez if you need a Spanish-speaking inspector, or Luis if you need a water damage crew. With zero negative reviews, there are no red flags to watch for, but there is also no track record of how this franchise handles problems. Get your mold scope in writing before work begins, and bring in an independent mold assessor if you want testing before remediation.
Keep in mind
- Mold is not their primary service. They are a water and fire restoration franchise that also handles mold. If you have a standalone mold situation with no water damage involved, a mold-focused company may be a better fit.
- Every one of their 34 reviews is 5 stars. A perfect rating with no negatives means you have no complaint data to evaluate. That is a limitation, not a guarantee.
- Many of the reviewers have only 1-3 total Google reviews and none are Local Guides. This is common for bilingual communities where Google reviewing is less habitual, but it does mean fewer established reviewers to cross-reference.
- This is a franchise, not an independent company. SERVPRO corporate sets training standards and processes. Individual franchise quality depends on local ownership and staffing.
- Their mold page describes inspection and remediation services. They do not do mold testing (no lab analysis). You will need to arrange a separate mold test through an independent assessor if you want lab results.