Provider profile
Restoration 1 of North Fort Worth
Provider snapshot
What this listing says
North Fort Worth homeowners dealing with water damage that has led to mold, who want a franchise-backed restoration company that holds a Texas MRC designation for mold work.
Best for
- North Fort Worth homeowners who discover mold after water damage and want one company to handle mitigation through remediation.
- Insurance claim situations where you need a restoration company that will coordinate directly with your adjuster and handle documentation.
- Emergency water damage in Keller, Haslet, Saginaw, or Weatherford where 24/7 response time matters.
- Homeowners who want a company that follows the Texas MAC/MRC separation and brings in an independent assessor for mold testing.
About this company
Restoration 1 of North Fort Worth is a franchise location serving the north side of Fort Worth and surrounding cities like Keller, Haslet, Saginaw, and Weatherford. Paul and Tamra Lewis own and operate this location. Paul spent over 20 years managing a customer support center before opening this franchise, and both are native Texans living in the North Fort Worth area.
For mold work, this company holds a Texas Mold Remediation Contractor (MRC) designation under TMARR rules. They do not perform formal mold testing or write the remediation plan. Texas law requires a separate Mold Assessment Consultant (MAC) for those steps. Restoration 1 handles the remediation itself: containment barriers, HEPA filtration, negative air pressure systems, antimicrobial treatments, and material removal. They also do the free visual assessment and moisture readings up front to determine whether a MAC is needed.
The bulk of this company's work is water damage restoration. They handle burst pipes, slab leaks, sewage cleanup, storm recovery, crawlspace encapsulation, and hot water heater failures. Fire damage restoration, air duct cleaning, and contents pack-out round out the service list. They work directly with insurance companies on claims documentation.
4.9 stars across 213 Google reviews is unusually strong. The volume and consistency of praise, particularly for named technicians like Chad and Isaiah, suggest the customer-first philosophy Paul brought from his corporate background has translated into field operations.
Services
Service area
Based at 13019 Harmon Road in northwest Fort Worth, Texas. Lists nine cities: Fort Worth, Keller, Haslet, Saginaw, North Richland Hills, Argyle, Springtown, Weatherford, and Richardson. Most of these cluster in the north and northwest Fort Worth metro, but Richardson is roughly 50 miles east in the Dallas area, which raises questions about response times for that location.
Review consensus
Chad Blair is the most frequently named employee, appearing in over 20 reviews. Reviewers consistently highlight his communication skills, responsiveness, and willingness to walk homeowners through the insurance and restoration process. Isaiah Herrera draws a similar pattern of praise, with multiple reviewers noting his respectfulness, knowledge, and follow-through on water damage jobs. Jonathan receives specific praise for mold removal work, with two reviewers crediting him for pushing stalled projects to completion. Luke Miller earns mentions for being detail-oriented and an effective communicator. Benjamin Perkinson is praised for roof repair work after tornado damage. Jenn, the project coordinator, is noted for making callers feel at ease from the first phone call. Communication and responsiveness are the dominant themes across nearly every positive review.
1 found across 213 total reviews at 4.9★. The single recent complaint involves a contents pack-out that turned into a standoff. The reviewer (T N) said the company emptied their house for water mitigation, then refused to return furniture until the insurance company paid. The reviewer felt blindsided because they had confirmed a return date before giving notice on temporary housing. The owner responded with a detailed account: invoices were submitted to the insurer on January 9th, and regular follow-ups had not secured payment. The owner framed the hold as standard business practice pending payment for completed work. Both sides agree the insurance company's pace was the root cause, but they disagree on whether the customer should have been warned earlier about the contents-release policy.
The owner responded to the one negative review with a detailed, specific, factual reply rather than a template deflection. The response addressed the exact situation, named the dates involved, and explained the company's position. With only one negative in the recent window and a 100% response rate, there is not enough data to establish a pattern. The overwhelmingly positive reviews consistently name individual technicians, which suggests the company has stable, identifiable staff rather than a revolving door of anonymous crews.
Chad Blair (technician/field lead — positive, named in 20+ reviews for communication and responsiveness). Isaiah Herrera (technician — positive, named in 15+ reviews for professionalism and knowledge). Jonathan (technician — positive, praised for mold removal work and pushing projects to completion). Luke Miller (technician — positive, praised for detail orientation and communication). Benjamin Perkinson (technician — positive, praised for roof repair and mold removal). Jenn (project coordinator — positive, praised for first-call experience). Paul Lewis (owner — mentioned positively in one review alongside Chad and Benjamin).
Ask for Chad or Isaiah if your job is water damage. For mold work, ask whether Jonathan is available. Clarify the contents-return policy in writing before any pack-out, especially if your insurance claim is likely to move slowly. With 213 reviews at 4.9 stars and consistent praise for named staff, the odds are heavily in your favor.
Keep in mind
- They do the visual mold assessment and moisture readings, then perform the remediation. Even though Texas law requires a separate MAC for formal testing, the company that tells you remediation is needed is the same one that profits from doing the work. Ask who the MAC is and whether you can choose your own.
- This is a franchise of a national chain, not an independent local company. Franchise locations can vary in quality. The Lewis family runs this location, but corporate policies govern some operational decisions.
- The service area list includes Richardson, which is roughly 50 miles east of their Harmon Road office in northwest Fort Worth. Confirm response times for locations on the edges of their claimed territory.
- One recent reviewer described a dispute where the company held packed-out furniture pending insurance payment. The owner's response explained that invoices had been submitted to the insurer and payment was still outstanding. If you use their pack-out service, clarify in writing when and under what conditions your contents will be returned.
- Most reviews focus on water damage work. Mold-specific reviews exist but are a smaller portion of the total. Ask specifically about their mold remediation crew and recent mold project volume.