Provider profile
PuroClean Property Restoration
Provider snapshot
What this listing says
Fort Worth and Arlington homeowners dealing with water damage or mold after a pipe burst or flood, especially if you want a restoration company known for reducing estimates when the damage turns out less severe than expected.
Best for
- Fort Worth and Arlington homeowners with water damage from burst pipes, floods, or appliance failures who need same-day response
- Insurance policyholders whose agent recommends a restoration company -- multiple Allstate and Farmers agents in the DFW area actively refer clients here
- Commercial property managers needing large-scale water extraction, including gyms, retail spaces, and multi-tenant buildings
- Homeowners who discovered mold behind cabinets or in crawl spaces after a water event and need remediation without separate testing
About this company
PuroClean Property Restoration is a PuroClean franchise based on Martin Luther King Jr Fwy in Fort Worth, serving the Arlington and mid-DFW corridor. The website lists Nilo Quiroz and John Villon as owners, though long-time reviews consistently reference Chris Tucker as the owner who fields calls and shows up on jobs. The company handles water damage, mold remediation, fire and smoke damage, biohazard cleanup, and hoarding situations for both residential and commercial properties.
What stands out is the insurance-agent referral network. A large share of Google reviews come from Allstate, Farmers, and independent insurance agents who send their clients to PuroClean and report positive outcomes. One reviewer in the construction industry noted the final invoice came in at half the original estimate because the damage was less than expected -- and PuroClean reduced the price rather than billing the full amount. The company also handles large commercial jobs, including a 23,000-square-foot gym flood in Lewisville that the crew dried overnight.
The franchise holds IICRC and EPA Lead Safe credentials. They received a 2020 Mansfield area award for water damage restoration. The website mentions dehumidification, EPA-registered disinfectants, and specialty drying systems for hardwood floors, though these are standard PuroClean franchise capabilities rather than anything unique to this location.
With 81 Google reviews and a 4.9-star rating, this is a notably strong profile. Only one review in the past 18 months fell below 4 stars, and the owner responded to it within a day. That ratio suggests a consistent operation rather than a company coasting on old goodwill.
Services
Service area
Headquartered at 5035 Martin Luther King Jr Fwy in Fort Worth, Texas. The website lists specific coverage for Arlington, Fort Worth, Bisbee, Dalworthington Gardens, Edgecliff Village, Everman, Forest Hill, Kennedale, Lindberg, Rendon, and Sublett. The company also claims to serve Dallas, Irving, Grand Prairie, and Mansfield, though these extend well beyond their Fort Worth base.
Review consensus
Chris Tucker is the most-named person across reviews, praised for personal involvement, fast callbacks, and honest assessments. Multiple reviewers say he reduced their estimate when damage turned out less severe than expected. Dickie Edwards, identified as marketing director, draws praise from insurance agents for responsiveness and industry knowledge. Seth Joyce is named by homeowners for honest on-site assessments -- one reviewer said Seth told him he had no damage when he expected to need major work. Kyle is praised for being helpful and giving honest advice. Several insurance agents from Allstate, Farmers, and independent agencies call this their go-to referral. Reviewers consistently highlight fast arrival times -- one customer reported Chris at their door within 45 minutes of calling.
1 found across 81 total reviews at 4.9★. The sole recent complaint came from Lila basnet, who wrote that PuroClean did not finish work as committed and warned against trusting the company without paperwork. The owner responded the same day, stating they have no record of this person in their files and suggested the review may have been posted to the wrong PuroClean location. The reviewer has 5 reviews and is not a Local Guide. With zero likes on the review, no community validation exists. This is a single data point with a plausible explanation from the owner.
A striking share of positive reviews come from insurance agents rather than direct consumers. This suggests PuroClean Fort Worth has built its business heavily through the insurance referral channel. That is a positive signal for quality -- agents stop referring companies that generate complaints from their clients. It also means the company is accustomed to insurance-documented jobs with industry-standard pricing, which can work for or against you depending on your situation.
Chris Tucker (owner -- overwhelmingly positive, named in 20+ reviews for fast response, honest pricing, and personal involvement). Dickie Edwards (marketing director -- positive, praised by insurance agents for knowledge and follow-through). Seth Joyce (technician -- positive, praised for honest assessments and responsiveness). Kyle (technician -- positive, praised for helpfulness and honest advice). Brandon (technician -- positive, noted as friendly and knowledgeable). Richard (technician -- positive, noted as friendly and knowledgeable). Tristen (technician -- positive, mentioned alongside team). Joshua (technician -- positive, praised for patience with customer questions).
Ask for Chris Tucker by name if he is still running the operation -- his personal involvement is the thread connecting nearly every positive review. Get your scope of work in writing before they start, and confirm the final invoice will reflect actual damage found, not the initial estimate. If your insurance agent already recommends them, that is a strong signal -- the agents in these reviews have sent multiple clients and report zero complaints.
Keep in mind
- The website lists Nilo Quiroz and John Villon as owners, but nearly every review from 2018 through 2025 names Chris Tucker as the owner. Ask who will manage your project and whether Chris is still involved in day-to-day operations.
- This is a PuroClean franchise, which means standardized processes and pricing -- good for consistency, but the local team's quality depends on the specific people staffing your job.
- The website is heavy on marketing copy and light on specifics about mold remediation methods. It mentions mold removal but does not describe containment procedures, air scrubbing, or post-remediation verification in detail.
- Their listed service area includes Dallas, Irving, Grand Prairie, and Mansfield in addition to Fort Worth and Arlington. Confirm they can reach your location quickly, especially for emergencies outside the immediate Fort Worth area.