Provider profile
ServiceMaster Advanced Restorations
Provider snapshot
What this listing says
Euless and mid-Cities homeowners dealing with fire or water damage who want a franchise-backed restoration company that also handles mold remediation, pack-out, and reconstruction under one roof.
Best for
- Euless and mid-Cities DFW homeowners who need mold remediation tied to a water or fire damage event, handled under one restoration contract.
- Commercial property managers wanting a single vendor for water extraction, mold cleanup, and reconstruction with pre-loss planning.
- Insurance-referred customers who want a company experienced in navigating claims from mitigation through final rebuild.
- Homeowners needing full pack-out and content cleaning after fire or flood damage, with textile and personal property restoration included.
About this company
ServiceMaster Advanced Restorations is a locally owned ServiceMaster Restore franchise based in Euless, Texas. Mold is one piece of a broader restoration operation that also covers water damage, fire and smoke cleanup, storm damage, odor removal, and full pack-out services for both homes and commercial properties. They operate 24/7 and work directly with insurance companies on claims.
What stands out here is the breadth of services under one operation. They handle everything from initial water extraction through reconstruction, including content pack-out, textile cleaning, and managed repair. Their commercial side offers pre-loss planning and business continuity strategy, which is uncommon for a local restoration outfit. The website mentions IICRC certification and membership in the ServiceMaster QRV (Quality Restoration Vendor) network, an internal standards program. They also run continuing education courses for insurance adjusters, which suggests deep ties to the insurance referral pipeline.
ServiceMaster Restore as a brand dates back to 1929, with over 65 years in the restoration space specifically and more than 800 locations nationwide. This Euless franchise, run by owner Ricky Ward, covers the mid-Cities area of the Dallas-Fort Worth metroplex. Several reviewers mention being referred by their insurance company, which is the primary way customers find this location.
At 4.7 stars across 69 Google reviews, this franchise sits in solid territory. The volume is modest but the rating is strong, and the majority of detailed reviews describe attentive communication and careful handling of belongings during stressful situations.
Services
Service area
Headquartered in Euless, Texas. Lists specific service areas including Fort Worth, Arlington, Grapevine, Keller, Mansfield, and Burleson. Blog content references Irving and Dallas. The coverage spans a wide swath of the DFW metroplex, so confirm response times for locations outside the immediate Euless-Arlington corridor.
Review consensus
Max De Lachica appears in more reviews than any other employee, consistently praised by insurance adjusters and homeowners for responsiveness, knowledge, and follow-through on claims. Kareem draws repeated praise for being informative, detailed in his explanations, and friendly during initial response visits. Marta gets positive marks for communication during pack-out coordination. Jeff, Lisa, Chelsea Cook, Jimmy, Gloria, Daniel, Taylor, and the textile team (Mirna, Dinora, Monica, Ana Suarez, Andrea Suarez, Anthony) all receive individual 5-star mentions. Reviewers consistently highlight communication, speed of response, and care with personal belongings during pack-out as the main strengths.
2 found across 69 total reviews at 4.7★. Tim McAuliff (1 star, May 2026) described a fire damage pack-out that went badly: clothing return took 2.5 months instead of the promised 3-4 weeks, personal items were discarded without permission, someone else's clothing was shipped to his home, and returned items arrived wrinkled and damaged. He named owner Ricky as giving assurances that items would not be discarded without written permission, while Marta confirmed items had been discarded. This is a Local Guide with 31 reviews. The second negative (2 stars, July 2025) praised the water cleanup team but described the rebuild side as incomplete, with half-painted rooms and different crews rotating through the same project, pointing to poor project management on the reconstruction side.
The two negatives split along the same fault line: the initial mitigation and cleanup crews earn praise, but downstream services (content handling, reconstruction) draw complaints. This is a common pattern in full-service restoration companies where the emergency response team is strong but the longer-term project management is less consistent. The owner did not respond to either recent negative review, which is notable given the seriousness of the pack-out complaint.
Max De Lachica (business development/insurance liaison — praised repeatedly by adjusters and homeowners for responsiveness and knowledge). Kareem (field technician — praised multiple times for detailed explanations and friendliness). Marta (pack-out coordinator — praised for communication by some, named in the 1-star pack-out complaint for confirming items were discarded without permission). Ricky Ward (owner — praised by name for patience and restoration management, but also named in the 1-star complaint for giving assurances that contradicted what happened). Jeff (project contact — praised for professionalism and start-to-finish management). Lisa (project manager — praised for positive attitude and project management skills). Chelsea Cook (water cleanup crew lead — praised for thoroughness and communication). Jimmy (fire recovery — praised for availability and going above and beyond). Daniel (technician — praised for quality work and friendliness). Taylor (technician — praised alongside Daniel). Gloria (support role — praised for kindness and patience). Mirna (textile/unpacking team — praised for careful work). Dinora (unpacking team — praised for careful work). Monica (unpacking team — praised for careful work). Ana Suarez (content services — praised for professionalism and empathy). Andrea Suarez (content services — praised for professionalism). Anthony (textile team — praised for quality work). Keiynaun/Keiyaun (technician — praised for courtesy and professionalism). Javeon/Jameon (technician — praised for initial response work). Chance (technician — praised for helpfulness). Miguel (technician — praised for helpfulness). Kyle (pack-out lead — praised for speed and professionalism after fire). Jaylon (technician — praised for handling water damage response). Mark (field work — praised alongside Max for communication). Marcus, Marcos A, Marcos B, Miguel B (technicians — mentioned positively in group). Leon (quote team — mentioned positively). Armando (technician — praised for empathy and kindness).
Ask for Max De Lachica or Kareem if you want the responsive, communicative experience most reviewers describe. If your job involves pack-out of personal belongings, get a written agreement on the inventory, inspection, and disposal process before anything leaves your property. The emergency response and water cleanup side of this company is consistently well-reviewed; the reconstruction and content-handling side has drawn the only complaints.
Keep in mind
- They do both mold inspection and mold remediation, which is a conflict of interest. Consider getting an independent mold assessment before they scope their own remediation work.
- This is a franchise operation. The local team handles your job, but processes and branding come from the national ServiceMaster Restore system. Quality depends on the local franchise owner and staff, not the national brand.
- One recent reviewer described personal items being discarded during pack-out without written permission, and the owner and staff gave conflicting answers about whether that happened. If you use their pack-out service, get the inventory and disposal process in writing before they remove anything.
- A recent rebuild customer reported half-finished painting and different crews rotating through the same job, suggesting the restoration side and the rebuild side may not always coordinate well.
- Their website lists a broad service area across the DFW metroplex. Confirm response times for your specific location, especially if you are outside the Euless-Arlington-Fort Worth corridor.