SERVPRO of West El Paso

Carlos Jimenez is the most frequently named crew chief across the review set, appearing in roughly a third of detailed positive reviews. Reviewers consistently praise his communication, speed, and attentiveness. Cristina Alarcon and Joshua Esquivel are the next most-mentioned crew chiefs, both praised for explaining the process step by step. Armando Nevarez draws repeat praise as a demolition technician. Chad, Bobby, Jackie Ibarra, and Lance Tomasavih all receive individual shoutouts for courtesy and professionalism. Multiple reviewers highlight the team's willingness to answer questions, show up on time, and coordinate directly with insurance companies. One reviewer noted Carlos Jimenez came out on Thanksgiving Day to check on progress.

3 found across 281 total reviews at 4.7★. All three recent negative reviews are 1-star. Luis Zuniga posted twice (April 14 and 15, 2025) about an item that went missing during work in his home. He says management denied responsibility and did nothing to resolve it. The owner responded that multiple vendors were working in the home simultaneously and that long-standing employees were investigated with no evidence of involvement. The disagreement remains unresolved. Patricia Franco (July 2025) reported that the crew did not check the crawl space and a technician refused to drill to check for moisture, and that inaccurate information was sent to the insurance company. The owner's response to Patricia was a canned positive thank-you that did not acknowledge or address any of her specific complaints.

Owner responses show a split pattern. The response to Luis Zuniga's second review was personalized and addressed the specifics of his complaint directly. But the response to Patricia Franco was a generic positive template that reads as if it was auto-generated for a 5-star review, not a 1-star complaint. This inconsistency suggests the response process is sometimes managed at scale without someone reading the actual review. Luis Zuniga is a duplicate reviewer (two reviews within one day on the same issue), which inflates the apparent negative count slightly.

Carlos Jimenez (crew chief — strong positive, most-mentioned employee). Cristina Alarcon (crew chief — positive, frequently praised for communication). Joshua Esquivel (crew chief — positive, praised for honesty and efficiency). Armando Nevarez (demolition technician — positive, repeatedly named). Jackie Ibarra / Jacqueline Ibarra (technician — positive). Chad (crew chief — positive, praised for communication). Bobby (manager — positive). Lance Tomasavih (technician — positive). Carlos Martinez (technician — positive). Julio Ortega (technician — positive). Danny / Daniel Rodriguez (technician — positive, praised for moving furniture and carpet removal). Monica (technician — positive). Jacob Banuelos (technician — positive). Sebastian Sarabia (technician — positive). Beatrice Munoz (staff — positive). Arnold (technician — positive). Joe Harrington (estimator — positive). John (management — positive). Mr. Trejo (staff — positive). Juan (technician — positive, mold-specific job). Christina (staff — mentioned in negative review as doing her best to explain the process).

Ask for Carlos Jimenez or Cristina Alarcon as your crew chief if mold work is the job. Before signing anything, get an independent mold assessment so you are not relying on the same company for both diagnosis and treatment. If valuables are in the work area, document and photograph everything before the crew arrives.