Provider profile
SERVPRO of Southeast El Paso/Butterfield
Provider snapshot
What this listing says
Southeast El Paso homeowners dealing with water damage that has led to mold, who want a single SERVPRO franchise that handles both water mitigation and mold remediation with named crew chiefs like Carlos Jimenez and Joshua Esquivel.
Best for
- Southeast El Paso and Butterfield homeowners who need water damage cleanup that transitions into mold remediation under one company.
- Commercial property managers -- including medical and dental offices -- who need fast-response water mitigation with insurance coordination.
- Homeowners who want a crew chief assigned to their project who explains each step of the drying and remediation process.
- Anyone dealing with a burst pipe or water heater failure who needs same-day emergency response with equipment setup.
About this company
SERVPRO of Southeast El Paso/Butterfield is a restoration franchise on Yarbrough Drive that handles water damage, mold remediation, fire damage, storm cleanup, and construction rebuild. Their core business is water damage -- the vast majority of their reviews involve burst pipes, water heater failures, and flooding -- but they also remediate mold that results from those water events. They serve both residential and commercial clients, including dental offices and hospitals.
What stands out is the crew structure. Reviews consistently name specific crew chiefs -- Carlos Jimenez, Joshua Esquivel, Cristina Alarcon, Lance -- who lead small teams of technicians. Reviewers describe a hands-on process: moisture monitoring with meters, baseboard removal, wall cuts for drainage and airflow, fans and blowers for drying, and packout of belongings to a storage facility when needed. Their mold page references containment procedures, air scrubbers, HEPA vacuums, and antimicrobial treatments. They also handle in-house construction and rebuild after remediation.
The franchise is independently owned by four partners: William R. Love Jr., Taylor R. Rosson, Jim A. Metteauer, and Zachary R. Broome. SERVPRO as a brand has operated since 1967, and the website references IICRC-industry training at SERVPRO's corporate training facility. They list their service area as El Paso and Butterfield, TX.
4.9 stars across 168 Google reviews is unusually strong for a restoration company. The review volume is high enough to be meaningful, and the consistency of named-staff praise across dozens of reviews suggests the crew quality is real rather than a few cherry-picked testimonials.
Services
Service area
Based at 1212 N Yarbrough Dr in El Paso, TX. Their website lists El Paso and Butterfield, TX as their service area. Reviews are exclusively from El Paso residents, suggesting a focused local coverage area rather than a sprawling regional one.
Review consensus
Carlos Jimenez is the most frequently named crew chief, praised across more than a dozen reviews for explaining the process, showing up on time, and leading his crew through water mitigation jobs. Joshua Esquivel is the second most mentioned, with reviewers calling him exceptional for his responsiveness and detail during multi-day drying projects. Cristina Alarcon draws praise as a crew chief who is knowledgeable and explains the service clearly. Armando Nevarez, Arnold, Danny Rodriguez, Lance, Jackie Ibarra, and Julio Ortega are frequently named technicians praised for hard work and courtesy. Multiple reviewers specifically note that the team explains each step of the process -- moisture readings, wall cuts, fan placement -- which reduces stress during an emergency. Fast response time is a recurring theme, with several reviewers reporting same-day or next-hour arrival.
1 found across 168 total reviews at 4.9★. Patricia Franco's 1-star review describes an older home where a representative refused to drill walls to check for moisture and the crew did not enter the crawl space to inspect damage. During reconstruction, she found the information sent to her insurance was inaccurate. She did note that Cristina explained the process well and the staff was friendly. The owner response did not address the specific complaints about incomplete moisture checks or insurance documentation -- it thanked her for choosing SERVPRO and praised Cristina's service, reading more like a response to a positive review.
The owner response to the single negative review is notably mismatched -- it reads as a thank-you for a positive review rather than engaging with the specific complaints about incomplete moisture inspection and insurance documentation. This is a single data point, but the disconnect is worth noting. On the positive side, the sheer consistency of named-staff praise across dozens of reviews from different customers is unusual. The same crew chiefs appear month after month with nearly identical praise themes, which suggests stable staffing and consistent service delivery.
Carlos Jimenez (crew chief -- positive, named in 15+ reviews). Joshua Esquivel (crew chief -- positive, named in 15+ reviews). Cristina Alarcon (crew chief -- positive, named in 10+ reviews, also mentioned positively in the 1-star review). Danny Rodriguez (technician -- positive). Arnold (technician -- positive). Armando Nevarez (technician -- positive). Lance (crew chief -- positive). Jackie Ibarra (technician -- positive). Julio Ortega (technician -- positive). Bobby Menchaca (technician -- positive). Jacob Marquez (crew chief -- positive). Jacob Banuelos (technician -- positive). Chad Nixon (technician -- positive). Monica (technician -- positive). Eddie (technician -- positive). Sebastian (technician -- positive). Carlos V (technician -- positive). John Trejo (staff -- positive). Joe Harrington (staff -- positive). Daniel (technician -- positive). Zach Broome (owner -- positive).
With 168 reviews at 4.9 stars and only one negative in 18 months, this franchise delivers consistently on water damage work. Ask for Carlos Jimenez or Joshua Esquivel by name if you can -- they have the longest track records in reviews. If your home has crawl spaces or areas that are hard to access, confirm upfront that the crew will inspect those areas and check moisture levels there, since that was the gap in the one complaint.
Keep in mind
- One reviewer reported that a representative refused to drill into walls to check moisture and the crew did not inspect the crawl space, leading to problems discovered during reconstruction. If your home has hard-to-reach areas, ask upfront whether they will inspect crawl spaces and drill test holes.
- This is a franchise operation. While the local owners and crew chiefs are consistent in reviews, SERVPRO's corporate branding and processes apply. Your experience depends heavily on which crew chief is assigned to your job.
- Most of their reviews involve water damage, not mold. If you need standalone mold remediation unrelated to a water event, ask whether they have crew chiefs experienced specifically with mold jobs.
- They do not do testing or inspection as a standalone service. You will need a separate company for mold testing, which is actually better -- it avoids the conflict of interest where the same company tests and remediates.