Provider profile
SERVPRO of East El Paso
Provider snapshot
What this listing says
East and Central El Paso homeowners dealing with water damage or mold who want a locally owned SERVPRO franchise with a Texas-licensed mold contractor on staff.
Best for
- East and Central El Paso residents needing emergency water extraction with same-day response.
- Homeowners who want mold remediation from a company holding a Texas Mold Remediation License with an in-house licensed mold contractor.
- Insurance-referred jobs where you need a restoration company that coordinates directly with your adjuster and documents the process.
- Commercial properties needing water, fire, or mold restoration with minimal business interruption.
- Spanish-speaking homeowners who need bilingual service during a water or mold emergency.
About this company
SERVPRO of East El Paso is a locally owned franchise on Montana Avenue, run by Jacob Marmolejo and Victoria N. Torres. Unlike other SERVPRO locations in the El Paso area, this one is family-owned rather than corporate-managed. Their primary work is water damage restoration, but they hold a Texas Mold Remediation License through the Department of Licensing and Regulation and keep a licensed mold contractor on staff.
On the mold side, they handle both testing and remediation. Their mold page describes a process that includes containment, HEPA vacuums, air scrubbers, and antimicrobial treatments. They also offer contents packout with digital inventory tracking, HVAC and air duct cleaning, sewage cleanup, fire damage restoration, and biohazard cleanup. They follow IICRC standards and reference NADCA guidelines for duct work.
The SERVPRO brand has been operating since 1967, though the East El Paso franchise's specific start date is not stated. The owners' names appear on the website and in reviews, with Abraham Marmolejo (listed as production manager in multiple reviews) serving as the primary point of contact for most jobs.
94 Google reviews at a perfect 5.0 stars is unusual for any restoration company. Not a single review in the dataset falls below 4 stars. That kind of consistency across three-plus years of reviews suggests the operation is tightly managed, though the small review count relative to a franchise brand means the sample is still modest.
Services
Service area
Based at 6596 Montana Avenue in East El Paso, Texas. Their website lists service areas as El Paso, East El Paso, and Central El Paso. This is a focused coverage area for a single SERVPRO franchise location.
Review consensus
Abraham Marmolejo appears in more reviews than any other staff member, consistently praised for explaining the process, answering questions, and managing timelines. Carlos is named in multiple reviews for clean, efficient mitigation work. Joshua and Kevin receive praise for hands-on restoration. Victoria and Iris are called out for responsive scheduling and office communication. Reviewers repeatedly mention fast response times, often within an hour or two of calling. Insurance coordination is a recurring theme, with several reviewers noting the company handled paperwork and adjuster communication directly.
0 found across 94 total reviews at 5.0★. No 1-star reviews exist in this dataset. The company has zero negative reviews (3 stars or below) in the last 18 months across 94 total reviews at 5.0 stars.
The absence of any negative reviews across 94 ratings over several years is statistically uncommon for a restoration company. This could reflect genuinely strong operations under tight family management, or it may indicate that dissatisfied customers are not leaving reviews. One reviewer (Tiffany Menefee, a Local Guide with 63 reviews) specifically noted this is the only locally family-owned SERVPRO in El Paso, which may contribute to more personal accountability than corporate-managed franchise locations.
Abraham Marmolejo (production manager — praised across 15+ reviews for communication, thoroughness, and responsiveness). Carlos (technician/mitigation — praised for clean work and clear explanations). Kevin (technician — praised for efficiency). Joshua (crew chief — praised for making difficult situations manageable). Danny (technician — praised for knowledge and diligence). Jesse (technician — praised for efficiency). Juan (technician — praised for quick work). Alan (technician — praised for mold work). Alec (technician — praised for mold work). Iris (office staff — praised for helpfulness and going above and beyond). Victoria (owner/office — praised for prompt scheduling). Irma (office staff — praised for professionalism on the phone). Martha (technician — named in sewer cleanup). Peter (technician — named in sewer cleanup). Jonathan (technician — named in sewer cleanup).
If you are in East or Central El Paso with water damage, this crew has a strong track record of fast response and clear communication. Ask for Abraham as your point of contact. For mold work, get an independent test first since they do both testing and remediation, then use their remediation service if the scope warrants it.
Keep in mind
- They do both mold testing and mold remediation, which is a conflict of interest. The same company that tells you whether you have mold also profits from fixing it. Consider getting an independent mold assessment before committing to their remediation work.
- This is a franchise operation. While locally owned, the website content is largely templated from SERVPRO corporate. The actual capabilities of this specific location may differ from what the national site describes.
- Their stated service area covers El Paso, East El Paso, and Central El Paso. If you are in far west El Paso or the surrounding county, confirm they will service your area before scheduling.
- All 94 reviews are 4 or 5 stars. A perfect rating with no visible negatives can mean strong service, but it also means there is no complaint data to evaluate how they handle problems.
- Most reviews reference water damage jobs. The mold-specific review count is smaller, so you have less buyer feedback on their mold work specifically.