Provider profile
Roto-Rooter Plumbing & Water Cleanup
Provider snapshot
What this listing says
El Paso homeowners dealing with water damage who need same-day plumbing repair and mold cleanup handled by one company instead of coordinating multiple contractors.
Best for
- El Paso homeowners who need a plumber and water damage restoration crew in the same visit, especially during after-hours emergencies.
- Property owners facing post-flood mold growth who want one company to handle source repair, water extraction, drying, and remediation without subcontracting.
- Commercial property managers in El Paso County who need scalable water damage response with insurance documentation built into the process.
- Buyers who value 24/7 availability and same-day response over lowest price, particularly on weekends and holidays.
About this company
Roto-Rooter in El Paso is a national franchise operated locally by Don and Kristina Jackson. Their primary identity is plumbing, but they run a full water damage restoration and mold remediation division out of the same office on Boeing Drive. That two-in-one setup means the same company can fix the burst pipe causing your flood and handle the water extraction and drying afterward.
The mold remediation side uses HEPA vacuums, air scrubbers, dehumidifiers, and antimicrobial treatments. Their techs carry IICRC and AMRT certifications. The real differentiator is the plumbing integration: most standalone restoration companies have to wait for a third-party plumber before they can start drying. Roto-Rooter sends both teams together.
The El Paso franchise holds plumbing license MPL #41196 under Donald Jackson. They operate 24/7 including holidays, offer Synchrony financing, and accept senior and military discounts. The local team covers El Paso County from Anthony down to Tornillo, spanning ZIP codes 79901 through 79938.
Services
Service area
Headquartered at 6500 Boeing Dr, Ste L260, El Paso, TX 79925. Covers El Paso County including Anthony, Canutillo, Clint, Fabens, Horizon City, San Elizario, Socorro, and Tornillo. ZIP codes 79901 through 79938.
Review consensus
Jesse Giacoman and Gus Boyd are the most frequently named pair, appearing together in at least eight positive reviews for drain cleaning, sewer locating, and leak repair. Reviewers consistently describe them as fast, knowledgeable, and clean. Raul draws separate praise for leak diagnosis and clear communication. Ezequiel Chavez gets strong marks for explaining work before starting and for weekend emergency response. Karla Torres in the office is named repeatedly for scheduling coordination and applying discounts. Jonathan Segoviano is praised for middle-of-the-night emergency plumbing. Same-day or next-day arrival is the most common positive theme across the review set.
7 found across 847 total reviews at 4.6★. Pricing is the dominant complaint. Samuel Lujan (April 2026) received an $850 quote for a kitchen sink air admittance valve that a local plumber completed for $120. Evan (August 2025) was quoted $3,000 for a water heater replacement versus $1,950 from a competitor. German Orantes (February 2026) paid $500 for a pipe cap, though the owner response noted that a previous plumber had failed to locate the leak. Lauren Nikole (January 2025) reported a rushed quote visit where the tech never followed up with the promised email. Reyna Fernandez (December 2025) was charged $650 for a clogged toilet, but the owner response detailed that Jonathan spent 17 man-hours removing a cable left behind by a previous plumber.
Owner responses are personalized and often include specific factual context that reframes complaints, particularly the Fernandez and Voge responses where the owner cited exact work performed, hours spent, and company policies. This is not template reputation management. The pricing complaints share a structural cause: Roto-Rooter's national franchise overhead results in higher rates than independent El Paso plumbers, and the owners do not dispute this. They frame it as a quality and availability tradeoff.
Jesse Giacoman (technician — consistently praised), Gus Boyd (technician — consistently praised), Raul (technician — praised for communication and leak repair), Ezequiel Chavez (supervisor/technician — praised for clarity, named in one complaint about water softener policy), Jonathan Segoviano (technician — praised for emergency response, named in one complaint where owner defended his work), Karla Torres (office staff — praised for scheduling and discounts), David Munoz (technician — praised), Hector G (technician — praised for speed and diagnosis), Orlando (technician — praised for quality work, named in one complaint about water softener policy), JP (technician — praised), Cesar (technician — praised), Oscar (office staff — praised for scheduling), Pearl (phone staff — praised for holiday urgency), Robert (technician — praised), Larry (technician — praised), Gavin Munoz (technician — praised for diagnosis), Miguel (technician — praised for leak detection), Juan Hernandez (technician — praised for empathy), Frank (technician — praised for craftsmanship), Izzy (technician — praised)
Roto-Rooter El Paso delivers on availability and workmanship but charges a premium for it. If you need fast emergency response, insurance coordination, or a single company to handle plumbing and water damage together, the price difference may be worth it. Ask for Jesse and Gus for drain and sewer work, or Raul for leak repair. Get a written quote and compare it with a local plumber before committing to non-emergency jobs.
Keep in mind
- Pricing runs higher than independent local plumbers. Multiple reviewers report quotes two to six times above what local competitors charged for the same job. Get a second quote if the scope feels simple.
- This is a national franchise operated as an independent contractor. Service quality, pricing, and available services may differ from other Roto-Rooter locations you have used.
- They charge extra for after-hours calls (after 6pm) and for jobs requiring roof access. Ask about surcharges before scheduling evening or weekend appointments.
- They do not repair or service water softener components. If mold or water damage involves a water softener failure, you will need a separate company for that equipment.
- A 3.5% surcharge applies to credit and debit card payments. Confirm payment terms before authorizing work.