Provider profile
Jimmy Garza Emergency Water Removal
Provider snapshot
What this listing says
El Paso homeowners dealing with water damage and secondary mold growth who want a single company operating since 1984 with 24/7 same-night response.
Best for
- El Paso homeowners who discover mold after a water event and want one crew to handle extraction, drying, and mold treatment in a single engagement.
- Commercial property owners — restaurants, offices, spas — needing after-hours water extraction with direct insurance billing.
- Buyers in southern New Mexico border communities (Sunland Park, Las Cruces, Anthony) who need a restoration company willing to travel.
- Homeowners who want to talk directly with the owner — Jimmy Garza still shows up on jobs and takes calls.
- Insurance agents looking for a restoration partner who handles claim documentation and keeps the agent in the loop — multiple agents have referred clients here.
About this company
Jimmy Garza Emergency Water Removal is a restoration company in El Paso, Texas, that has operated out of the same Piedras Street location since 1984. Their primary identity is emergency water extraction — they were the first company in El Paso to specialize in it — but they also handle mold removal, mold inspections, fire and smoke damage, and sewage cleanup.
The company runs infrared cameras and moisture detection equipment to find hidden water behind walls, then sets up drying equipment on-site. They handle insurance billing directly and claim a 30-minute response window. Their service list extends well beyond water and mold into lead and asbestos removal, biohazard cleaning, carpet cleaning, and even pool cleaning. They hold IICRC firm registration (#144385) and memberships in RIA, SCRT, and CFI.
Jimmy Garza himself remains active in the business — reviewers mention him by name showing up on jobs. The company covers El Paso County and a large stretch of southern New Mexico, from Sunland Park and Las Cruces to Alamogordo, Ruidoso, and Cloudcroft.
The 4.3-star Google rating across 84 reviews is moderate for a restoration company. Zero negative reviews have appeared in the last 18 months, which suggests either recent improvement in service delivery or a customer base that skews toward satisfied but does not always leave reviews.
Services
Service area
Headquartered at 1110 N. Piedras St., El Paso, TX 79903. Serves El Paso County including Anthony, Canutillo, Clint, Fabens, Fort Bliss, San Elizario, Socorro, Tornillo, and Horizon City. Also lists coverage across southern New Mexico: Sunland Park, Santa Teresa, Las Cruces, Dona Ana, Alamogordo, Ruidoso, Cloudcroft, and numerous smaller communities in Otero County — though that range spans well over 100 miles from their El Paso base.
Review consensus
Cesar (lead technician) appears in more reviews than anyone else — Maggie Arellano, Jeff Littlefield, Wayne Thornton, Erin McKee, Jose Madera, William Jones, Mary Bove, and Lupe Ramirez all name him for fast response, clear explanations, and careful work. Candy (client specialist) gets repeated praise from insurance agents and homeowners for being the first friendly voice on the phone — Jordan Soderborg, Stephanie E, Jeff Littlefield, Michelle Perez, and Bryant Guerra all mention her by name. Diana handled intake calls and is praised by MV P, William Jones, and Mary Bove for being reassuring and sending crews quickly. Several reviewers highlight the same-night callback: V M emailed late at night and got a call back that evening. Pati Santamaria reported a crew arriving within 15 minutes at 5 PM and clearing a flooded house by 9 PM.
0 found across 84 total reviews at 4.3★. No 1-star or 2-star reviews appear in the last 18 months. The only sub-5-star review in the entire visible set is a 4-star from Pete Rodriguez in August 2019, who wrote that office staff need to communicate better. With no recent negatives to analyze, the complaint record is effectively blank for the current period.
Multiple reviewers are insurance agents or plumbers who refer clients to this company (Jordan Soderborg, Stephanie E, Javier Morales from Citywide Morales Plumbing, Aaron Gibby Jr. The Plumber Monteros). This referral network from industry peers is unusual and suggests the company has built trust within the local trades community, not just with end consumers.
Jimmy Garza (owner — praised across many reviews for hands-on involvement). Cesar / Cesar C. / Cesar A. / Cesar I / Cesar II (lead technician — praised by Maggie Arellano, Jeff Littlefield, Wayne Thornton, Erin McKee, Jose Madera, William Jones, Mary Bove, Lupe Ramirez). Candy (client specialist — praised by Jordan Soderborg, Stephanie E, Jeff Littlefield, Michelle Perez, Bryant Guerra). Diana (office/intake — praised by MV P, William Jones, Mary Bove). Pete (technician — praised by Jeff Littlefield, Jose Madera, Pati Santamaria). Steven (technician — praised by Pati Santamaria). Chuy/Jesus (technician — praised by Monica Smith, Erin McKee). Isaac (technician — praised by Monica Smith). Francisco (technician — praised by Jose Madera). Andy (staff — mentioned by Vicki Chung). Tracey (staff — mentioned by Vicki Chung). Tony Martinez (staff — mentioned by Bryant Guerra).
If you need water extraction in El Paso, ask for Cesar — he is the most consistently praised technician across years of reviews. Confirm upfront whether your specific job (mold, fire, asbestos) will be handled by their own crew or subcontracted. For mold work, get an independent inspection before hiring them for remediation to avoid the conflict of interest.
Keep in mind
- They do both mold inspections and mold remediation, which creates a conflict of interest. A company that finds the mold also profits from removing it. Ask whether they will accept a third-party inspection or recommend an independent inspector.
- The service area claims stretch from El Paso to Ruidoso and Cloudcroft — that is over 100 miles. Response times to outlying New Mexico locations will not match the 30-minute El Paso estimate.
- Their Google rating is 4.3 across 84 reviews. While no recent negatives are visible, that average implies some unhappy customers from earlier years whose complaints are no longer detailed in the record.
- The service menu is very broad: water, mold, fire, asbestos, lead, biohazard, pool cleaning, carpet cleaning. A company doing this many things may subcontract some of them — ask who actually shows up for your specific job.
- The only critical feedback visible — a 4-star review from 2019 — flagged that office staff need to communicate better. That is old, but worth asking about the current intake and update process.