Provider profile
American Restoration
Provider snapshot
What this listing says
El Paso homeowners dealing with water damage that has led to mold, where a single company can handle extraction, drying, remediation, and rebuild under one roof.
Best for
- El Paso and Horizon City homeowners who need water mitigation that may uncover mold behind walls -- they handle the full sequence from extraction through rebuild.
- Property owners whose insurance company referred them to a restoration company and want a team that handles the paperwork directly.
About this company
American Restoration Water & Fire operates out of El Paso as a division of Cavalry Construction Company, LLC. They handle water damage, fire damage, mold remediation, asbestos removal, biohazard cleanup, air duct cleaning, and full rebuilds for both homes and businesses. Their primary identity is a restoration company -- mold work comes as part of the water-damage-to-mold pipeline rather than as a standalone specialty.
What stands out is their reach. They maintain offices in Albuquerque, Artesia, and Ruidoso in addition to El Paso, and claim to cover all of New Mexico and West Texas. They carry IICRC certification and advertise 60-minute arrival times in metro areas. They also handle insurance billing directly, which several reviewers confirm. A dedicated Spanish-language phone line (915-223-7030) serves the El Paso market.
Services
Service area
Headquartered in El Paso, TX at 11601 Pellicano Dr, Suite C11. They list specific coverage for Horizon City, Socorro, Clint, Fabens, Canutillo, and San Elizario. Additional offices in Albuquerque, Artesia, and Ruidoso, NM. They claim to serve all of New Mexico and West Texas, though reviews confirm jobs as far as Alamogordo and Cloudcroft, NM.
Review consensus
Jeremy Zempel is the most frequently named employee, praised across at least four reviews for clear communication, patience, and hands-on involvement during water damage jobs. Brandon Gonzalez draws similar praise from three reviewers for being thorough and explaining his process. Aldo Munoz is highlighted for fast response times, including a same-day sewage backup call. Multiple reviewers note the team arrived within 24 hours of an insurance referral and handled the claims process directly.
2 found across 26 total reviews at 4.7★. Monica Vendrell (April 2026) says drying equipment damaged her home's electrical system, leaving the house without power. She describes the work as subcontracted from the New Mexico office without adequate oversight. The owner responded with a detailed rebuttal, stating the home's existing wiring may have been insufficient and requesting documentation from a licensed electrician -- that documentation was reportedly never provided. The disagreement over cause remains unresolved. Lindsay McAuliffe (August 2025) describes a flood job where communication broke down after the initial mitigation. An asbestos removal crew tore out drywall, left debris in the front yard, and the reviewer ended up removing laminate flooring and cleaning mold underneath on their own. No owner response was posted to this review.
Both negative reviews involve insurance-referred jobs where specialized subteams or subcontractors handled portions of the work. The common thread is a handoff gap: the primary crew (often Jeremy or Aldo) gets praise, but when the job passes to a secondary team for asbestos or equipment operation, communication and accountability drop. The owner responded to one of two recent negatives -- the response was detailed and engaged with specifics rather than templated, but only addressed one complaint.
Jeremy Zempel (project manager / field rep -- strongly positive across 4+ reviews). Brandon Gonzalez (technician -- positive across 3 reviews). Aldo Munoz (project manager -- positive across 4 reviews). Jamar (technician -- positive, paired with Jeremy). Antonio (technician -- positive). Nathan (technician -- positive). John Gallegos (regional manager -- positive across 3 reviews). Alonso (technician -- positive). Devan (technician -- positive).
Ask for Jeremy Zempel or Aldo Munoz by name if you can -- they account for most of the positive feedback. If your job involves asbestos or requires subcontracted work, get written confirmation of who will be on-site and who is responsible for cleanup. The two negative reviews both stem from handoff problems between teams, not from the core water-damage crew.
Keep in mind
- They do both mold testing and mold remediation. That is a conflict of interest -- the company deciding you have a mold problem is the same company that gets paid to fix it. Consider getting an independent mold assessment before agreeing to remediation work.
- Two recent one-star reviews describe breakdowns when subcontracted crews handled parts of the job. One reviewer reported electrical damage from drying equipment with no resolution; another was left to clean mold and flooring themselves after the asbestos team left.
- Their service area claims are broad -- all of New Mexico and West Texas. If you are outside El Paso, Albuquerque, or Las Cruces, confirm they will send their own crew rather than a subcontractor.