Provider profile
SERVPRO of Cuero Hallettsville Edna
Provider snapshot
What this listing says
Homeowners in Cuero, Hallettsville, and Edna dealing with mold after water damage who want a single SERVPRO franchise to handle extraction, drying, and remediation under one scope.
Best for
- Homeowners in Edna, Cuero, or Hallettsville who need mold remediation tied to a recent water damage event and want one company handling both.
- Property owners needing 24/7 emergency water extraction with mold follow-up in a rural area with few restoration options.
- Commercial property managers in the Cuero-Edna-Hallettsville corridor who need a single vendor for water, mold, and rebuild.
- Anyone needing contents packout and secure storage during mold or water damage restoration.
About this company
SERVPRO of Cuero, Hallettsville, Edna is a franchise restoration operation based in Edna, TX, covering three small South Texas communities. Their primary identity is water damage restoration, but they handle mold remediation, fire damage, storm cleanup, and construction rebuild under the SERVPRO brand. Billy R. Maggard Jr. runs this franchise.
On the mold side, their website describes a seven-step process: inspection, containment, air filtration with HEPA vacuums and air scrubbers, antimicrobial treatment, material removal, cleaning, and reconstruction. They also offer mold inspections and sampling, contents packout to a storage facility, and commercial mold work. Nothing on the mold page is unique to this franchise — it follows the standard SERVPRO template. What stands out is the water-to-mold pipeline: most of their review volume comes from water damage calls, and mold remediation is positioned as a follow-on service.
SERVPRO as a brand has operated since 1967. This franchise references IICRC industry certification for its staff and touts both initial and ongoing training at the SERVPRO corporate training center. The franchise covers a rural three-city territory where options are limited.
A perfect 5.0 stars across 42 Google reviews is unusual. No reviewer has left anything below 5 stars. That is a remarkably clean record, though the review base is small and heavily concentrated in a few-month window in early-to-mid 2025.
Services
Service area
Based in Edna, TX. Serves Cuero, Hallettsville, and Edna. At least one review mentions work done in Victoria, TX, which is about 30 miles from Edna. The franchise covers a rural South Texas territory, so response times outside the three named cities may vary.
Review consensus
Noel is the most frequently named team lead, appearing in at least five reviews for water damage jobs. Reviewers consistently praise him for explaining the process, responding quickly, and being easy to reach. Billy (Maggard, the owner) appears in roughly eight reviews, with multiple reviewers noting he was first to arrive and last to leave. Isaiah gets called out for transparency and walking homeowners through inspections and testing. Michael and Janet both receive praise for communication during flood cleanups. Several reviewers specifically mention the team explaining each step of the mitigation process rather than just doing the work silently.
0 found across 42 total reviews at 5.0★. No negative reviews exist in the dataset. With 42 total reviews at 5.0 stars, there are zero 1-star, 2-star, or 3-star reviews to evaluate.
The review timeline shows a notable cluster: roughly 15 of the 42 reviews were posted between April 29 and May 7, 2025, many from low-review-count accounts. This pattern is consistent with a post-job review solicitation push, which is common in the SERVPRO franchise model. It does not mean the reviews are fabricated, but it means the 5.0 rating reflects a curated sample rather than organic accumulation over time.
Noel (team lead — positive, named in 5+ reviews for responsiveness and process explanation). Billy / Mr. Maggard (owner — positive, named in 8+ reviews for hands-on involvement and kindness). Isaiah (team lead — positive, praised for transparency and walking through inspections). Michael (crew member — positive, praised for mitigation process guidance). Janet (crew/office — positive, praised for communication during flood cleanup). Evan (crew member — positive, praised for air vent cleaning). Oscar (crew member — positive, praised for air vent cleaning). Armondo (crew member — positive, praised for responsiveness). Ceaser (crew member — positive, praised for patience). Sara (crew member — positive, praised for helpfulness). Karter (crew member — positive, praised for explaining next steps). Jerid/Jared (crew member — positive, praised for punctuality and politeness). Steven (crew member — positive, praised for punctuality).
This franchise has an unusually clean review record with zero complaints and strong name recognition for Noel and Billy as the primary contacts. If you are hiring them for mold work specifically, ask for references from past mold jobs — most reviews describe water damage, not mold remediation. Get a third-party mold test before and after their remediation work to keep the assessment independent.
Keep in mind
- They do both mold testing and mold remediation. That is a conflict of interest — the same company diagnosing the problem profits from fixing it. Ask whether they will accept a third-party mold assessment or if they require their own.
- This is a franchise operation. The website content is largely templated from SERVPRO corporate, so it is hard to tell which equipment and methods this specific location actually uses versus what the brand advertises nationally.
- Almost all reviews mention water damage work. Very few reviewers specifically describe mold remediation, so the mold-specific track record is thin.
- A cluster of reviews from late April 2025 (about 15 reviews in two days) suggests a coordinated review push, which is common with franchise operations but worth noting when evaluating the 5.0 rating.