Provider profile
Roto-Rooter Plumbing & Water Cleanup
Provider snapshot
What this listing says
Southern Dallas homeowners dealing with mold after a water event who want one company to handle the plumbing fix, water extraction, and mold remediation without coordinating multiple contractors.
Best for
- DeSoto, Duncanville, Lancaster, and Cedar Hill homeowners who need mold remediation after water damage from a plumbing failure.
- Buyers who want one company to diagnose the plumbing problem, fix it, and handle the mold work without coordinating separate contractors.
- Commercial property managers along the Beltline Road and I-35E corridor who need after-hours emergency response for water and mold events.
- Homeowners filing insurance claims who want a company that handles documentation and works directly with adjusters.
About this company
Roto-Rooter in DeSoto is a franchise location of the national Roto-Rooter chain, based at 215 Dalton Dr in DeSoto, Texas. Mold remediation is one piece of a much larger operation -- this is primarily a plumbing and water damage restoration company that also handles mold work when it follows a water event. Their pitch is that you do not need to call a separate plumber and a separate restoration crew; their own plumbers fix the leak or burst pipe, and their IICRC-certified restoration team handles extraction, drying, and mold remediation.
On the mold side, their website describes HEPA filtration, air scrubbers, dehumidifiers, and antimicrobial treatments. Their crews hold IICRC and AMRT (Applied Microbial Remediation Technician) credentials. They also handle insurance documentation -- photos, drying logs, sketches -- and work directly with adjusters. The plumbing license for this location is held by Ryan Throne (M-43414, Texas Board of Plumbing Examiners).
Roto-Rooter has been operating nationally since 1935. This DeSoto location covers DeSoto and a wide swath of the Dallas-Fort Worth metro, including Duncanville, Lancaster, Cedar Hill, Glenn Heights, Red Oak, Midlothian, Waxahachie, Grand Prairie, Irving, Carrollton, and more across 10+ counties. They run 24/7/365 with fully stocked service vehicles.
4.8 stars across 982 Google reviews is a strong number for a franchise location handling this volume of calls. Most of the review base reflects plumbing and drain work rather than mold-specific jobs, so the rating tells you more about their plumbing operation and dispatch reliability than their mold remediation quality specifically.
Services
Service area
Headquartered in DeSoto, Texas. Serves DeSoto, Duncanville, Lancaster, Cedar Hill, Glenn Heights, Red Oak, Midlothian, Waxahachie, Ennis, Seagoville, Balch Springs, Grand Prairie, Irving, Carrollton, Farmers Branch, and Coppell. Claims coverage across 10+ counties including Dallas, Denton, Collin, Ellis, Rockwall, Kaufman, Tarrant, Parker, Johnson, Hood, and Wise -- a footprint that spans the entire DFW metro, which is broad for a single franchise location.
Review consensus
Steven (also written as Steve or Steve B.) dominates the positive reviews. Reviewers consistently describe him as knowledgeable, fast, and clear in his explanations. He handles drain cleaning, toilet repair, water heater work, and clogged sinks, and multiple repeat customers specifically request him. Clara Hunt noted same-day service and fair pricing. Jenn Zak highlighted upfront cost estimates before work began. Christian noted Steve "always does" a great job and "they never fail to get us right," suggesting a returning customer. Cherilyn Burton, a Local Guide with 18 reviews, praised a 15-minute toilet fix. Charles Prestridge, a Local Guide with 30 reviews, called Steve "fantastic." Response times generally draw praise -- several reviewers got same-day or next-morning service.
5 found across 982 total reviews at 4.8★. Pricing drives every complaint. Tony Chongchareurn, a Local Guide with 29 reviews, was quoted $421 just to cut a hole in drywall to look at a pipe -- not including the actual repair or patching the wall. Robert Daniels was quoted $500 for a garbage disposal, then $431/hour for installation of a unit he bought himself. Smith Family paid $515 in labor for a single repair and said they would not return. Irrick reported a missed 10am-12pm appointment window -- Roto-Rooter pushed the appointment without calling, citing higher-priority jobs. Lawrence Radford II left a 1-star review with no text. The owner responded to all five with the same template directing reviewers to email Pat Swanson; none of the responses addressed the specific pricing concerns.
The pricing complaints follow a pattern common to large franchise operations: national brand overhead and fully stocked trucks mean higher hourly rates than independent operators. Three of four detailed negatives cite sticker shock on what the reviewer considered a simple job. The 100% owner response rate looks diligent on paper, but every response is a word-for-word template directing the reviewer to email the same person (Pat Swanson, Customer Satisfaction Manager). None engage with the substance of the complaint. This is reputation management, not problem-solving. Separately, one positive reviewer (Kevin Ansel) gave 5 stars for Steven's on-site work but noted dispatch told him one hour and it took four -- a gap between the call center and the field team.
Steven / Steve / Steve B. (plumbing technician -- overwhelmingly positive, named in 15+ recent reviews for drain, toilet, water heater, and sink work). Pat Swanson (Customer Satisfaction Manager -- named in every owner response to negative reviews, handles complaint escalation via email).
If you need mold remediation after a plumbing disaster and want one company to handle everything from pipe repair through drying and mold work, this Roto-Rooter location has the infrastructure and 24/7 availability to do it. Ask for a written, itemized estimate before any work begins -- the most consistent complaint is high labor pricing on what customers expected to be simple jobs. Request Steven if your job involves plumbing; he is far and away the most praised technician at this location.
Keep in mind
- Mold remediation is a secondary service here. This is a plumbing and water damage company first. If you need standalone mold work unrelated to a plumbing or water event, a dedicated mold remediation company may be a better fit.
- Pricing is the dominant complaint in recent reviews. Multiple reviewers describe high labor quotes -- $421 just to open drywall for a look, $431/hour for a garbage disposal install, $515 for a single repair. Get a written estimate before work starts and compare it.
- The service area claim spans 10+ counties across the DFW metro. Confirm that the DeSoto location, not a different Roto-Rooter franchise, will actually service your address.
- Nearly all Google reviews are for plumbing and drain work. There is very little public feedback specifically about their mold remediation jobs, so you cannot gauge mold-specific quality from the review base alone.
- Owner responses to every negative review follow an identical template directing the reviewer to email Pat Swanson. None of the responses engage with the specific pricing complaints.