Provider profile
Best Option Restoration of Denton
Provider snapshot
What this listing says
Denton-area homeowners dealing with water damage who want a single company to handle extraction, drying, mold work, and insurance paperwork under one 24/7 call.
Best for
- Denton and nearby cities in northern DFW where you need water damage and mold handled by the same crew in one visit.
- Homeowners facing an after-hours water emergency who need someone to pick up the phone at midnight — multiple reviews confirm late-night response.
- Property owners who want the restoration company to handle insurance documentation and direct billing rather than managing the claim themselves.
- Landlords or property managers dealing with tenant-related water damage who need a company willing to navigate complicated insurance situations.
About this company
Best Option Restoration of Denton is a franchise restoration company based at 1501 S Loop 288 in Denton, Texas. They operate under the "BOR" brand and position themselves as a full-service disaster recovery outfit covering water damage, fire, mold, storm, sewage, and air purification. Erin, identified as the owner in multiple reviews, runs the operation with a small crew that includes Jon, Hunter, Diallo, and Arturo.
On the mold side, they handle inspection, remediation, and removal. Their website describes using containment, negative air pressure, HEPA filtration, air scrubbers, and antimicrobial treatments. They also claim TDLR-licensed mold remediators on staff. The fact that they do both testing and remediation under one roof is worth noting — more on that below.
The company claims to serve the entire Dallas-Fort Worth metroplex from their Denton base. That is a broad footprint. Multiple reviews confirm jobs in Denton proper and at least one in Southlake, but the DFW-wide claim covers a large geographic area for a small crew.
A perfect 5.0 stars across 35 Google reviews is unusual. Every single reviewer gave 5 stars, and several are Local Guides with substantial review histories. The review volume is modest, but the consistency is notable — no one has posted even a 4-star review.
Services
Service area
Headquartered in Denton, Texas. The company claims to serve the entire Dallas-Fort Worth metroplex. Reviews confirm jobs in Denton and Southlake. The DFW-wide claim is broad for what appears to be a small team, so confirm response times for locations outside Denton County.
Review consensus
Erin is the most frequently named person in reviews, praised for walking homeowners through the restoration process, explaining insurance claims, and responding quickly to calls — including late at night. Jon (also spelled John) appears alongside Erin in several reviews and is noted for fast emergency response. Hunter gets specific praise for being personable and communicative, with one reviewer calling the Hunter and Diallo pairing "two of the best I've ever worked with." Arturo is named once for hands-on remediation work. Across the board, reviewers highlight speed of response, clear communication, and help with insurance paperwork as the three strongest themes.
0 found across 35 total reviews at 5.0★. No negative reviews exist in the last 18 months. With 35 total reviews at a 5.0 rating, there is nothing to analyze here. This absence is itself a data point — either the company has avoided dissatisfied customers entirely or unhappy customers have not posted reviews.
The perfect 5.0 rating with zero negatives across 35 reviews is statistically uncommon for a restoration company. Restoration work is inherently stressful and complaint-prone, so this record stands out. Several positive reviews come from Local Guides with double-digit review counts, lending credibility. The company appears to be owner-operated by Erin, which may explain the personal touch that reviewers consistently mention — small teams with direct owner involvement tend to generate fewer complaints than larger operations where field crews work independently.
Erin (owner — positive across 10+ reviews, praised for communication, process guidance, and late-night availability). Jon/John (operations — positive across 5+ reviews, praised for emergency response and ease of working with). Hunter (field technician — positive across 3 reviews, praised for being personable, communicative, and diligent). Diallo (field technician — positive in 1 review, paired with Hunter and praised for experience and thoroughness). Arturo (field technician — positive in 1 review, praised for doing a great job on water damage drying).
This is a small, owner-operated franchise where Erin is clearly the driving force. If you hire them, you are likely dealing directly with the owner, which is a real advantage for accountability. Ask for Erin or Jon by name when you call. The one thing to watch is the testing-and-remediation overlap — get a separate mold assessment if the dollar amount is significant.
Keep in mind
- They do both mold testing and mold remediation. That is a conflict of interest. The company that tells you mold exists is the same company that gets paid to remove it. Consider getting an independent mold assessment before authorizing remediation work.
- The DFW-wide service area claim is ambitious for a Denton-based operation. Confirmed jobs appear in Denton and Southlake, but if you are in south Fort Worth or far east Dallas, ask whether they can respond within an hour and whether travel fees apply.
- This is a franchise operation (Best Option Restoration). The quality you get depends on the local owner-operator, not the national brand. Erin runs this location, and the reviews reflect her team specifically.
- With only 35 reviews and no negatives at all, the track record is short. A perfect score with limited volume tells you less than a 4.8 with 200 reviews. The company may be newer to the market or growing slowly.