Provider profile
SERVPRO of Park Cities
Provider snapshot
What this listing says
Park Cities and Highland Park homeowners dealing with water damage that has led to mold, who want one crew to handle mitigation through reconstruction under the same roof.
Best for
- Park Cities, Highland Park, or University Park homeowners who discover mold after a water event and want one company to handle both.
- Property managers needing fast-response restoration for commercial tenants, particularly multi-unit or large-square-footage spaces.
- Homeowners whose insurance company refers them to SERVPRO and want a team experienced at navigating the claims process.
- Buyers who need contents packed out, stored, and returned during a large mold or water damage project.
About this company
SERVPRO of Park Cities is a restoration franchise in Dallas covering the Park Cities, Highland Park, and University Park neighborhoods. Mold work is one piece of a broader operation: they handle water damage, fire damage, storm cleanup, sewage, and full reconstruction. Juan and Alison Zelaya own the franchise and run it day-to-day.
Their mold page describes a seven-step process: containment, air filtration with HEPA vacuums and air scrubbers, antimicrobial treatment, removal of affected drywall and carpet, and restoration. They also offer mold testing and sampling in-house. The website mentions IICRC training through SERVPRO's corporate program. Because they do both testing and remediation, they have a financial incentive to find problems and then fix them.
The Zelayas have lived in Dallas for over 15 years. The franchise handles residential and commercial jobs, and the website highlights insurance coordination as a core service. Several reviewers confirm the team handled their insurance claims directly.
Services
Service area
Headquartered in Dallas, Texas at 8300 Douglas Ave. Their website lists three service areas: Dallas, University Park, and Highland Park. Reviewers come from a wider radius including Plano, Garland, Frisco, McKinney, Wylie, Allen, and Sunnyvale, suggesting they take jobs beyond the listed territory.
Review consensus
Aaron Smith comes up repeatedly for reconstruction work. Reviewers describe him visiting job sites daily, walking homeowners through the repair process, and communicating proactively. Bailey draws praise from multiple reviewers for water mitigation, including explaining the drying process and protecting belongings. Jose Guerrero is highlighted as a project manager who communicates frequently and handles both demo and reconstruction. Owner Alison Zelaya is mentioned by name for fast emergency response. Several reviewers note the team handled insurance paperwork directly, and multiple repeat customers confirm they have called SERVPRO of Park Cities for a second or third incident.
0 found across 80 total reviews at 4.7★. No 1-star or negative reviews found in the last 18 months. Across 80 total reviews at 4.7 stars, the recent record is clean.
The review history shows consistent staff turnover typical of a franchise operation. Earlier reviews (2020-2022) praise Joey Machado and Markus for water mitigation. More recent reviews (2024-2026) highlight Aaron Smith, Bailey, and Jose Guerrero in similar roles. The praise themes stay the same across eras: fast response, clear communication, and careful handling of belongings. This suggests the franchise maintains its standards even as individual crew members rotate.
Aaron Smith (reconstruction project manager — positive, mentioned in 6+ reviews). Bailey (water mitigation technician — positive, mentioned in 3 reviews). Jose Guerrero (project manager — positive). Jose (communication/coordination — positive). Ajay Mistry (mitigation visits — positive). Trent Timmons (water damage technician — positive). Kendrick Claiborne (water damage technician — positive). Skylar (water mitigation crew lead — positive). Byron (remediation/drying — positive). Jamison Miller (estimator/team lead — positive). John Stalworth (project lead — positive). Joey Machado (earlier-era mitigation lead — positive, multiple reviews). Markus (earlier-era mitigation — positive). Roland (packout/moving — positive). George (inspection — positive). Shannon (project work including mold — positive). Richard (cleaning/restoration tech — positive). Cedric (restoration tech — positive). Memo (technician — positive). Alison Zelaya (owner — positive). Juan Zelaya (owner — positive).
Ask for Aaron Smith if your project involves reconstruction, or Bailey for water mitigation. The franchise has no recent complaints, which is unusual for a restoration company with 80 reviews. Since they handle both testing and remediation, bring your own independent mold test results or request that samples go to a third-party lab.
Keep in mind
- They do both mold testing and mold remediation. That means the same company deciding you have a problem is the one billing you to fix it. Get an independent test first, or ask for a third-party lab to analyze samples.
- Mold is not their primary business. They are a full-service restoration franchise where water and fire damage drive most of the work. If you need a mold-only specialist, this may not be the right fit.
- The SERVPRO brand is a franchise system. Each location is independently owned and operated, so experiences at other SERVPRO locations do not transfer here.
- Their listed service area is tight: Dallas, University Park, and Highland Park. If you are outside these areas, confirm coverage before scheduling.