Provider profile
SERVPRO of Northwest Dallas
Provider snapshot
What this listing says
Northwest Dallas homeowners dealing with water damage or post-leak mold who want a large franchise operation with 30+ technicians and same-day emergency response.
Best for
- Homeowners in Northwest Dallas or Preston Hollow who need mold remediation tied to an existing water damage problem.
- Buyers who want a single company to handle water extraction, mold removal, reconstruction, and contents storage in one engagement.
- Commercial property managers needing a restoration company with enough crew and equipment to handle large-loss jobs without subcontracting.
- Insurance-referred situations where the carrier already works with SERVPRO's national network.
About this company
SERVPRO of Northwest Dallas is a franchise location covering Northwest Dallas, Preston Hollow, and surrounding neighborhoods like Bluffview, Bachman Lake, and Midway Hollow. Mold remediation is one piece of a much larger restoration operation — water damage, fire damage, storm cleanup, and full reconstruction all fall under the same roof. The franchise is owned by Derek D. and Gabrielle G. Shaw.
The mold page on their website describes a multi-step process: identify the moisture source, set up containment barriers, run HEPA air scrubbers with negative air pressure, apply antimicrobial treatments, remove contaminated materials, and clean structural elements. They claim 30+ technicians, 25 trucks, and a warehouse of drying equipment. They also offer contents packout and secure storage — a service that shows up frequently in reviews, where crews pack out entire homes for extended restoration projects.
SERVPRO as a national brand has been operating since 1967. This franchise serves both residential and commercial properties and handles insurance coordination directly. They mention IICRC-industry training through SERVPRO's corporate training facility.
With a 4.7-star rating across 86 Google reviews, this franchise sits in strong territory. Reviewers consistently name individual crew members and describe responsive, same-day arrivals — including one crew that showed up on New Year's Eve for a flooding emergency.
Services
Service area
Based in Dallas, TX, this franchise covers Northwest Dallas, Preston Hollow, and nearby neighborhoods including Bluffview, Bachman Lake, Midway Hollow, Walnut Hill, Love Field, and Greenway Parks. One review mentions the company traveling to Austin for a mold job, so they may take on work outside their core territory.
Review consensus
Fernando is the most-named crew member, praised across at least six reviews for communication, timeliness, and treating homes with care. Linda French draws strong praise for packout operations — multiple reviewers describe her team inventorying and photographing every item during large-scale moves. Curtis gets repeated mentions for being knowledgeable and keeping homeowners informed during water damage work. Brent Davis, Jacob Lewis, and JB each earn praise for hands-on project management. Several reviewers highlight same-day or rapid response: one crew arrived within 90 minutes for a second-floor flood, another showed up on New Year's Eve. The packout and contents storage operation stands out — reviewers describe 13-month storage periods with careful move-back.
1 found across 86 total reviews at 4.7★. One reviewer described the company arriving at a fire scene uninvited while the homeowner was in distress. No contract or quote was provided before work started. Months later, a closet of clothing and a family heirloom were still missing, and the company stopped responding to calls and emails about the lost items. The owner response did not address the missing belongings or the contract issue — it was a generic template asking the reviewer to call.
The single negative review describes a scenario specific to fire restoration packouts — where belongings are removed, stored, and returned. This is different from mold remediation work, but the underlying concern about inventory accountability and upfront documentation is relevant to any job involving contents handling. The owner's template response to the only negative review contrasts with the dozens of personalized, detailed positive reviews, which suggests the franchise engages well during service but may handle complaints differently.
Fernando (crew foreman/technician — positive, named in 6+ reviews for communication and care). Linda French (packout operations lead — positive, named in 5+ reviews for meticulous inventory and compassion). Curtis (technician/manager — positive, named in 4 reviews for knowledge and punctuality). Brent Davis (crew lead — positive, named in 2 reviews for going above expectations). Jacob Lewis (packout lead — positive, named in 2 reviews for efficient packing). JB (business development/project role — positive, named in 3 reviews for responsiveness). Eric Coco (supervisor — positive, named in 4 reviews for leadership during long-term restoration and storage). Aaron (technician — positive, named in 2 reviews for flexibility and communication). Joe Harrington (technician — positive, named in 1 review for water leak and mold response). Randy (manager — positive, named in 1 review for knowledge). Sol Hernandez (packout team lead — positive, named in 1 review for organization). Richard and John (named together in 1 review for mold work in Austin). Brooks (technician — positive, named in 2 reviews). Hayden (technician — positive, named in 1 review). Rhonda (office staff — positive, named in 1 review for phone helpfulness). Marco (technician — positive, named in 2 reviews). Alex (technician — positive, named in 2 reviews). Oscar (technician — positive, named in 2 reviews). Cesar (technician — positive, named in 1 review). Juan (technician — positive, named in 3 reviews for scheduling and communication). Chris (technician — positive, named in 1 review). Mr. Franklin (crew lead — positive, named in 1 review).
This franchise has a deep bench of named, praised crew members — an unusual signal for a restoration company. Ask for Fernando or Curtis for water/mold work, or Linda French if your job involves a contents packout. Get a written scope and quote before work starts, and if the job involves storing your belongings, request a detailed inventory list with photos before anything leaves your property.
Keep in mind
- This is a full-service restoration franchise, not a mold-focused company. Mold work is one of many service lines, so ask how many mold-specific jobs the local crew handles per month.
- One recent reviewer reported that the company arrived on-scene at a fire before being called, provided no contract or written quote, and later could not account for missing belongings from a packout. The owner response was a template that did not address the specifics.
- As a franchise, the local crew and management matter more than the national brand. Staff turnover at franchise locations can change the experience from one job to the next.
- Their listed service area includes neighborhoods across a wide swath of Dallas. Confirm the crew dispatched to your address is from this specific franchise location.