Provider profile
SERVPRO of Dallas Love
Provider snapshot
What this listing says
Dallas homeowners dealing with mold after water damage from burst pipes or roof leaks who want a full-service SERVPRO franchise with in-house construction, 24/7 response, and a deep bench of named technicians.
Best for
- Dallas homeowners who discover mold after a water event like a burst pipe, roof leak, or flooding and want one company to handle water extraction, mold remediation, and reconstruction.
- Property owners who want a SERVPRO franchise that handles both residential and commercial mold work under Texas mold remediation licensing.
- Buyers who value a large, named crew with dedicated project managers like Sean Killingsworth and Zach who show up in multiple reviews for hands-on communication throughout the job.
- Commercial property managers, daycares, and schools in the Dallas area needing mold or water damage work with minimal disruption to operations.
About this company
SERVPRO of Dallas Love is a locally owned SERVPRO franchise in Dallas, Texas, operated by Derek D. and Gabrielle G. Shaw. Their mailing address is in Grapevine, but they serve the Dallas area with water damage, fire damage, mold remediation, storm recovery, construction, and commercial cleaning. They claim over 35 years of experience and IICRC-trained technicians. The franchise runs 24/7 emergency service with a stated 2-4 hour typical ETA.
On the mold side, this is a Texas Licensed Mold Remediation Contractor. Their mold page describes a process that includes containment with negative air pressure, HEPA air scrubbers, antifungal and antimicrobial treatments, removal of affected porous materials, and post-remediation construction. They offer free mold inspections and handle the Texas state approval paperwork for mold growth over 25 contiguous square feet. They also do air duct and HVAC cleaning, which they flag as necessary after mold work to prevent redistribution.
The Shaw family runs this as a full-service operation. Reviewers name over 20 different staff members across recent reviews, which points to a sizable crew. Several project managers and technicians show up repeatedly: Sean Killingsworth, Zach, Reed Jones, and Noah appear in the most reviews.
43 Google reviews at 4.8 stars with zero negatives in the last 18 months is unusual for a restoration company. The review volume is modest, but the consistency is strong. Nearly every reviewer names specific staff and describes detailed interactions rather than leaving generic praise.
Services
Service area
Headquartered in Grapevine, Texas, with a listed office address at 6115 Owens St Suite 214 in Dallas. The website names Dallas and West Dallas as their service area. They claim to respond anywhere in DFW within minutes, but the website does not list specific surrounding cities beyond Dallas.
Review consensus
Sean Killingsworth draws the most praise by name, appearing in at least seven reviews as a project manager who arrives quickly, explains the scope of damage, walks homeowners through each step, and checks progress daily. Zach appears in at least eight reviews for water and mold work, including a 1 AM Saturday emergency response and a mold inspection that left the room spotless. Reed Jones shows up alongside Sean in multiple reviews for water extraction. Noah is named in at least five reviews as a reliable technician on water mitigation crews. Multiple reviewers describe crews arriving within 30 minutes to a few hours, working late into the night, and communicating clearly about insurance paperwork. Several reviewers specifically praise how the team handled emotional situations with patience.
0 found across 43 total reviews at 4.8★. No negative reviews found in the last 18 months. The full review set of 43 reviews contains only 4- and 5-star ratings.
The review pattern shows a company with high staff continuity. The same names appear across reviews spanning multiple years: Sean Killingsworth from 2025 through 2026, Zach from early 2025 through mid-2026, Noah across multiple seasons. This suggests low turnover, which is uncommon in the restoration industry. Nearly every review names specific people rather than just praising the company generically, which indicates the crew makes personal impressions on customers.
Sean Killingsworth (project manager — praised repeatedly for fast response, clear communication, and daily check-ins). Zach (project manager/technician — praised for mold inspection, water mitigation, and late-night emergency work). Reed Jones (water technician — praised for water extraction and going above and beyond). Noah (technician — praised for water mitigation and mold work). Chance (demo technician — praised for demolition work). Jessica (front office — praised for coordination). Lori (front office — praised for being understanding during fire emergency). Bill (manager — praised for construction walk-through). Dave and Adrian (technicians — praised for quick resolution). Tamiru (technician — praised for patience and on-time service). Kole/Cole (technician — praised for helpfulness and kindness). Xavier (technician — praised for courtesy). Joseph and Carlos (technicians — praised for bathroom remodel after termite damage). Kyle (technician — praised alongside Reed). Nallen, Ricardo, Dom (technicians — praised for water damage response). Trey (technician — praised for 1 AM emergency response). Chyna (packout team — praised for patience). Kent and Rickey (technicians — praised for water damage work). Sergio and Diego (movers — praised as best movers). Juan (crew leader — praised for Arctic freeze pipe burst response). Shawn (technician — praised for on-time arrival).
With zero negatives across 43 reviews, the track record is clean. Ask for Sean Killingsworth or Zach if your job involves mold or water damage. Get an independent mold test before accepting their free inspection, since they do both testing and remediation. Confirm your specific address falls within their primary service area and ask for a guaranteed response window.
Keep in mind
- They do both mold testing and mold remediation. That creates a conflict of interest: the same company that finds the mold profits from removing it. Get an independent mold inspection before committing to their remediation work.
- This is a SERVPRO franchise. The Shaws own the local operation, but processes, branding, and website content come from the national chain. Your experience depends on the local team, not the brand.
- 43 reviews is a modest count for a company claiming 35 years in business. The absence of negative reviews is reassuring, but the small sample means patterns have not had much chance to emerge.
- Their service area listing only names Dallas and West Dallas, but the mailing address is in Grapevine. Ask for a confirmed ETA to your specific location before booking.