Provider profile
Restore Serve Restoration
Provider snapshot
What this listing says
Dallas-area homeowners and business owners dealing with water damage who want a locally owned restoration company with 24/7 response and a dry-in-place approach that preserves existing materials.
Best for
- Dallas, Highland Park, Plano, and North DFW homeowners who need same-day water damage response with a company that tries to save existing materials before demolishing them.
- Property owners dealing with water damage who want a company that handles insurance documentation and bills the carrier directly.
- Commercial property managers in DFW who need a restoration contractor that can work in phases to keep parts of the building operational.
- Homeowners who discover mold after a water event and want one company to handle both the water mitigation and mold work under the same roof.
- After-hours emergencies where you need someone on-site within an hour, including weekends and holidays.
About this company
Restore Serve Restoration is a locally owned restoration company headquartered on Turtle Creek Blvd in Dallas. They handle water damage, mold, fire, and biohazard work for both residential and commercial properties across the DFW metro. Their primary identity is water damage restoration, but they run dedicated mold remediation and mold inspection divisions for both residential and commercial clients.
What stands out is their dry-in-place approach. Rather than defaulting to tearout, they attempt to dry existing flooring and materials in place to reduce demolition and reconstruction costs. Multiple reviewers confirm this in practice: Orlando specifically gets credited for saving flooring to keep rebuild costs down. They also claim IICRC certification and Triple Master Certified technicians on their Carrollton service page, and promise on-site arrival within 45 to 60 minutes.
Jack, who reviewers identify as the owner, shows up on jobs personally, including middle-of-the-night calls. The company works 24/7 and bills insurance directly. They provide real-time photo updates and progress reports during jobs.
5.0 stars across 102 Google reviews is unusual for a restoration company. Nearly every review names a specific technician and describes a specific job. The volume and consistency suggest the company actively requests reviews, but the detail in most reviews points to genuine customer experiences rather than manufactured ones.
Services
Service area
Headquartered at 2911 Turtle Creek Blvd Suite 326 in Dallas, Texas. They list service areas across the DFW metro including Dallas, Highland Park, Plano, Frisco, McKinney, Richardson, Carrollton, Irving, North Richland Hills, Addison, Allen, Garland, Grand Prairie, Mesquite, and about 20 other cities. The claimed coverage area spans roughly 50 miles north-to-south, so confirm response times for locations far from central Dallas.
Review consensus
Orlando is the most frequently named technician. Reviewers credit him for showing up on Sunday nights, staying until midnight, saving flooring to reduce reconstruction costs, and explaining the restoration process as he works. Jack, identified as the owner, gets praised for personally responding to middle-of-the-night calls, arriving within 25-30 minutes, and being honest about what homeowners are dealing with. Miguel (Miguel Orellana) draws recent praise for fast response, calming nervous homeowners, and fair pricing when insurance did not cover the damage. Caleb Windham gets named for water extraction work in both homes and offices, with reviewers highlighting his communication skills. DJ gets mentioned for mold inspections specifically, knowing what to look for. Marco handles estimates and gets credit for accurate pricing and clear explanations. Multiple reviewers mention the company arrived within 30-60 minutes of the call, including at 1 AM and 2 AM.
1 found across 102 total reviews at 5.0★. The single complaint came from a Local Guide with 57 reviews who described the accounts receivable department as the most unprofessional experience they had ever had. They said the company was decent otherwise. The owner responded two weeks later stating they had no record of ever interacting with this reviewer and asked them to reach out. The dispute over whether this reviewer was actually a customer remains unresolved.
The review timeline shows a cluster of 15+ reviews from early October 2025, many from accounts with 1-3 total reviews and no Local Guide status. Several of these are very short ("cool place and cool people," "super helpful guys"). This pattern is consistent with a review drive after a busy period. The more detailed reviews from Local Guides and multi-review accounts tell a consistent story about real water damage jobs with named technicians, specific damage types, and described outcomes.
Orlando (technician/team lead -- positive across 8+ reviews). Jack (owner -- positive across 6+ reviews). Miguel / Miguel Orellana (technician -- positive across 5+ recent reviews). Caleb / Caleb Windham (technician -- positive across 3 reviews). DJ (mold inspector/technician -- positive across 3 reviews). Marco (estimator -- positive across 2 reviews). Isiah (technician -- positive in 1 review). Todd (technician, shower door repair -- positive in 1 review). Eduardo (technician, mold work -- positive in 1 review). DiMani (insurance coordinator -- positive in 1 review).
Ask for Orlando or Miguel if you need water damage work; both get consistently named for after-hours availability and clear communication. For mold inspections, ask for DJ. Since they do both testing and remediation, get an independent post-clearance test from a separate company to confirm the work was done right.
Keep in mind
- They do both mold testing and mold remediation. That creates a financial incentive to find problems they then get paid to fix. Ask whether they use a third-party inspector for post-remediation clearance testing.
- Their service area lists 30+ cities across DFW, stretching from McKinney and Frisco in the north to Cedar Hill and Desoto in the south. Confirm response times for locations far from their Turtle Creek office in central Dallas.
- Their website references "Renew Restoration" in the boilerplate footer text, suggesting some content was templated rather than written specifically for this company. This does not affect their work quality but is worth noting.
- The company is primarily a water damage operation. Mold and fire are secondary services. If your job is mold-only with no water event, ask how many standalone mold jobs they handle per month.
- With a 5.0-star rating, you are seeing a company with either zero or near-zero unhappy customers willing to post, or active review management. The single 1-star review was disputed by the owner as a possible wrong-company review.