Provider profile
ADU Water Fire Mold Storm
Provider snapshot
What this listing says
Dallas-area homeowners dealing with water damage or mold who want a single contractor to handle inspection, remediation, and rebuild under one roof with direct insurance billing.
Best for
- Dallas, Tarrant, or Ellis County homeowners who need water damage or mold handled as one continuous job from inspection through rebuild.
- Property owners who want their contractor to communicate directly with their insurance company rather than managing claims themselves.
- Landlords and property managers dealing with tenant-reported water damage or mold — multiple reviews describe rental property scenarios.
- Commercial property owners who need a contractor that handles medical facilities, retail, warehouses, and multi-family housing.
About this company
ADU Water Fire Mold Storm is the Dallas office of All Dry USA, a national restoration franchise with locations across eight states. They operate out of 2105 Vilbig Rd in Dallas and cover Dallas, Tarrant, and Ellis counties. Mold is one piece of a broad service menu that includes water damage, fire and smoke restoration, storm damage, leak detection, plumbing, and carpet cleaning. They hold Texas Mold Contractor license RCO1351 and a City of Dallas Home Repair permit.
The mold-specific workflow they describe on their site includes infrared scanning to find hidden moisture, sample collection, HEPA filtration during cleanup, and dehumidifiers to dry affected areas. They also handle the rebuild side — drywall, insulation, ductwork replacement — so you are not hiring a second contractor. They work directly with insurance carriers and offer financing for out-of-pocket costs.
All Dry USA is a women-owned business and has won the Angie's List Super Service Award multiple years running. They hold several IICRC technician certifications including water damage restoration, fire and smoke restoration, and applied structural drying. The About Us page lists OSHA training, EPA Lead Safe certification, and blood borne pathogen certification.
Their 4.9-star rating across 138 Google reviews is unusually high for a restoration company. Only one review in the last 18 months falls at three stars or below. That kind of consistency at that volume suggests the Dallas operation is running smoothly, though the national franchise structure means your experience depends heavily on the local crew.
Services
Service area
Headquartered at 2105 Vilbig Rd, Suite 110, Dallas, TX 75208. They list Dallas, Tarrant, and Ellis counties as their service area. All Dry USA is a national franchise with offices in Florida, Texas, Connecticut, New Jersey, New York, Massachusetts, South Carolina, and North Carolina — this listing covers the Dallas operation only.
Review consensus
TJ is the standout. He appears in roughly half of all recent reviews, praised for honest assessments, clear communication, and willingness to tell homeowners when work is not needed. Jamie draws praise as a skilled field tech who provides daily updates. Brock Shelton is named in multiple reviews for responsiveness, fair quoting, and guiding customers through the insurance process. On the scheduling side, Tracy, Keyana, and Janese all receive individual shoutouts for fast appointment setting. Multiple reviewers describe the inspection as honest — TJ in particular is praised for telling customers they did not have a problem rather than upselling work.
1 found across 138 total reviews at 4.9★. One complaint describes damaged and missing personal belongings during a restoration job. The reviewer says workers used antiques as step stools, left drywall dust on everything, and that the company deflected responsibility by pointing to a subcontractor. The owner response disputes the review's accuracy and suggests it may have been left in error. The reviewer is a Local Guide with 17 reviews, and the complaint includes specific details. Nearly a year later, the reviewer reports no resolution.
The overwhelmingly positive reviews cluster around a small number of named staff — TJ, Jamie, Brock, and a few schedulers. This suggests a tight local team where individual performance drives the rating. The one negative review mentions subcontractors, which raises the question of whether the franchise occasionally farms out work. When the in-house crew handles your job, the experience is consistently strong. When a sub is involved, the accountability chain breaks down.
TJ (field inspector/tech — consistently praised for honesty, communication, and thorough inspections). Jamie (field tech — praised for daily updates and skill). Brock Shelton (field rep — praised for responsiveness, fair quotes, and insurance guidance). Tracy (scheduling — praised for fast booking). Keyana (scheduling — praised for helpfulness and patience). Janese (scheduling — praised for smooth scheduling). Matthew/Mathew (field tech — praised for politeness and clean work). Luke (field tech — praised alongside Matthew for sealing work areas). Robert Rodriguez (field — positive mention). Adrian (field — praised for honesty and thoroughness). Stayci Runnels (coordinator — praised for going above and beyond). Andrew (field — praised for taking great care). Blerium (mentioned positively in a water damage job). Eddy and Ben (field techs — praised for respectfulness and explaining work).
Ask for TJ if your job involves inspection or mold assessment — his name appears more than any other and reviewers consistently praise his honesty. For water damage remediation, Brock and Jamie are the most-referenced field team. Confirm upfront whether your job will be handled by ADU employees or subcontractors, and get that in writing.
Keep in mind
- They do both mold inspection and mold remediation, which is a conflict of interest. The company that finds the mold profits from fixing it. Consider getting an independent mold test before committing to remediation work.
- One reviewer (Geoffrey Russell, August 2025) noted that ADU does not do mold testing itself — only inspection. If you need lab-confirmed mold testing, ask upfront whether they handle sample analysis or refer that out.
- This is a franchise operation. All Dry USA has offices across eight states. Your experience depends on the Dallas crew, not the national brand. Reviews suggest the Dallas team is strong, but corporate policies may differ from local practice.
- The single recent negative review describes damaged personal belongings and being told to contact a subcontractor directly. Ask whether your job will be handled by in-house employees or subcontractors.