Provider profile
Pintail Restoration
Provider snapshot
What this listing says
Cypress and northwest Houston homeowners who want one owner-led team handling water damage, mold removal, and full reconstruction under a single contract.
Best for
- Cypress, Tomball, Katy, and northwest Houston homeowners dealing with water damage that has led to mold growth.
- Anyone who wants a single company to handle water extraction, mold remediation, and rebuild without subcontracting out the construction phase.
- Insurance claimants who need a restoration company that coordinates directly with adjusters and uses industry-standard estimating software.
- Commercial property managers in Greater Houston who need 24/7 emergency response for water or mold events.
- Homeowners after a storm or pipe burst who need both the immediate water mitigation and the longer-term mold prevention and reconstruction.
About this company
Pintail Restoration runs out of Cypress, Texas, and handles the full cycle from water extraction through mold removal to reconstruction. John Holt and Clint Pyle founded the company in 2015 after years in construction and project management, and both owners still manage projects directly. That single-team approach means you don't juggle separate contractors for demolition, remediation, and rebuild.
For mold work, Pintail uses containment barriers with HEPA filtration, negative air machines, HEPA vacuums, air scrubbers, and antimicrobial treatments. They perform clearance testing after remediation and produce a post-remediation report with moisture readings, equipment logs, and photos. The company is an IICRC Firm (#226950) and holds a Texas mold contractor license. They also carry a roofing contractor license (RCO1365), which matters in Houston where roof leaks often cause the mold problem in the first place.
Holt and Pyle built the company as an alternative to franchise restoration operations. The team now includes a dedicated construction manager (Jimmy Sims), an estimator who handles insurance coordination (Stephanie Brown), and field technicians who show up in Pintail-branded trucks. They work with major carriers including Allstate, State Farm, USAA, Liberty Mutual, Farmers, and Progressive, and they use the same estimating software the insurance adjusters use.
At 4.8 stars across 108 Google reviews, Pintail sits well above average for a restoration company with this review volume. The overwhelming pattern is praise for responsiveness and communication, particularly from homeowners dealing with insurance-covered water losses.
Services
Service area
Pintail Restoration is headquartered in Cypress, Texas, and serves Greater Houston. Their website lists 11 specific communities: Cypress, Houston, The Woodlands, Tomball, Spring, Montgomery, Memorial, Bellaire, Klein, Katy, and Sugar Land. That covers a large swath of the northwest Houston metro area.
Review consensus
Tony Ramirez draws the most frequent name mentions. Reviewers describe him as a clear communicator who walks homeowners through the water damage process step by step. Stephanie Brown gets repeated credit for guiding customers through insurance claims and providing helpful estimates. Jimmy Sims is the go-to name for rebuild and reconstruction work, with multiple reviewers calling out his attention to detail and friendliness. John Holt appears in reviews as personally involved, inspecting damage, working with insurance adjusters, and following through on commitments. Several reviewers note that Pintail arrived the same day they called and kept to their stated schedules. The phrase that recurs most: the team communicated clearly and made a stressful situation feel manageable.
1 found across 108 total reviews at 4.8★. David Hurtado describes a February 2025 flood repair where the rebuild work fell short: uneven floors, missing moisture barriers, no transition strips, wavy drywall, rough patchwork, a crooked pony wall, chipped vanity, uneven grout, and incorrect materials in bathroom work. He says the inspection was only arranged after he withheld final payment, and it covered only flooring, ignoring other defects. Months later, the project remained incomplete. Pintail did not respond to this review.
Pintail did not respond to its only recent negative review. With zero owner responses on negative reviews, there is no public record of how the company handles complaints. The positive reviews skew heavily toward water damage and reconstruction rather than mold-specific work, though a few do mention mold remediation and mitigation directly. Many of the April 2025 five-star reviews reference Jimmy and Pintail D&C Inc. specifically, suggesting a concentrated push around the construction/rebuild side of the business.
Tony Ramirez (water technician — consistently praised for communication and speed). Stephanie Brown (sales and estimator — praised for insurance guidance and helpfulness). Jimmy Sims (construction manager — praised for rebuild quality and professionalism across many reviews). John Holt (owner — praised for personal involvement, insurance advocacy, and follow-through). Jennifer Threckhold (office manager — mentioned positively for communication). Payton (technician — praised for damage assessment and explanation). Raul (technician — praised for demo and setup work). Adrian (technician — praised for removal work). Herb (crew member — praised for courtesy). Jorge (crew lead — praised for workmanship).
Pintail's strength is the full-cycle approach: one team from emergency call through finished rebuild, with named people you can hold accountable at each stage. Ask for Tony if your job involves water mitigation, Stephanie if you need insurance help, and Jimmy for reconstruction. The single negative review flags finish-quality concerns on a rebuild, so request a walkthrough of a recently completed project before signing a reconstruction contract.
Keep in mind
- Pintail does both mold inspection and mold remediation. That creates a financial incentive to find problems they then get paid to fix. Consider getting an independent mold test before committing to their remediation scope.
- The one recent negative review describes poor finish work on a rebuild: uneven floors, wavy drywall, missing transition strips, and chipped fixtures. Pintail did not respond to this review publicly. Ask to see completed rebuild examples before signing a reconstruction contract.
- Pintail is primarily a water damage and general restoration company. Mold remediation is one service among many, not their sole focus. If you have a complex mold-only situation with no water damage involved, a dedicated mold company may offer more specialized attention.
- The service area spans 11 communities from Montgomery to Sugar Land and Bellaire. That covers a wide geographic range. Confirm response times for your specific location, especially for after-hours calls.
- The company offers financing through Payzer. Understand the terms before signing, especially if your insurance claim is still being processed.