Provider profile
Fire Reconstruction Inc. (FRI)
Provider snapshot
What this listing says
Cypress and northwest Houston homeowners dealing with mold after water damage who want one company to handle remediation, structural repairs, and reconstruction under a single contract.
Best for
- Cypress, Katy, Tomball, and northwest Houston homeowners who need mold remediation tied to water damage and want the same company to rebuild affected areas.
- Property owners who want mold remediation handled separately from mold testing, avoiding the conflict that arises when the same company does both.
- Commercial property managers across Houston or Austin who need a disaster preparedness plan and a single vendor for emergency response and reconstruction.
- Homeowners dealing with mold discovered after a fire, storm, or flood who need multiple types of damage addressed in one project.
About this company
Fire Reconstruction Inc. is a veteran-owned restoration company headquartered in Cypress, TX, serving the greater Houston area, Austin, and College Station from three offices. Mold remediation is one piece of a broader operation that covers water damage, fire damage, storm damage, biohazard cleanup, and full reconstruction. They handle the tear-out and the rebuild in-house, which means fewer handoffs between contractors.
What stands out is the separation between testing and remediation. FRI does not do mold testing. They recommend hiring an independent industrial hygienist for that, which removes the incentive to overstate a mold problem. They also run an in-house contents restoration facility where damaged belongings are cleaned and recovered offsite, and a Priority Alert! preparedness program for commercial property owners that includes pre-disaster planning and digital documentation.
The company has operated since 2003 and holds IICRC and RIA credentials. They carry an A+ BBB rating and are members of the Greater Houston Builders Association, Houston Apartment Association, and Texas Apartment Association. Their team undergoes drug and background screening.
At 4.7 stars across 165 Google reviews, FRI carries a strong rating for a restoration company. A significant portion of recent reviews are in Spanish, indicating they serve a bilingual client base across the Houston metro.
Services
Service area
FRI is headquartered in Cypress, TX (northwest Houston) with additional offices in Bryan (serving College Station) and Hutto (serving Austin). They list 27 service cities across Texas including Houston, Katy, Spring, Sugar Land, The Woodlands, Tomball, Conroe, Pearland, Friendswood, Round Rock, Pflugerville, and Georgetown. The spread from Cypress to Austin is roughly 150 miles, so confirm response times for locations outside the Houston metro.
Review consensus
Lisa Sanders gets the most consistent praise, named in at least six reviews for responsiveness, insurance coordination, and remodeling work. Jonathan Thurman and Thomas are highlighted for water damage jobs, with reviewers noting they explained the process clearly and kept homeowners updated. Jennifer Coleman and Brian Crow are praised for being knowledgeable and quick to help across fire, water, and mold situations. Islia in accounts is mentioned three times for handling payments and communication with patience. Jessica, the file manager, is called outstanding for keeping one reviewer informed throughout reconstruction.
2 found across 165 total reviews at 4.7★. Two complaints surfaced in the last 18 months. Charity Riley (August 2025) described sales rep Mark Craft spending a pitch meeting criticizing competitors after her house fire rather than explaining FRI's services. She found the approach off-putting and hired a competitor instead. FRI's owner response acknowledged the feedback and said they would address it with the representative. Ian Granados (April 2026), a Local Guide with 88 reviews, reported a company box truck driver making unsafe lane changes and turns without signals near Hutto. No owner response was posted to that review.
The two negatives point to different issues — one sales conduct, one driving behavior — so there is no recurring pattern in complaints. On the positive side, the pattern is consistent: reviewers name a specific person and praise communication. This suggests FRI's strength is in its individual project managers and field leads rather than a particular technical capability. The company responded to the Charity Riley complaint with a detailed, personalized reply, not a template. The Ian Granados driving complaint received no response.
Lisa Sanders (reconstruction/remodeling — positive, named in 6+ reviews). Jonathan Thurman / Jon Thurman (water damage/restoration — positive). Thomas (water damage — positive). Jennifer Coleman (business development — positive). Brian Crow (business development — positive). Islia (accounts — positive, named 3 times). Jessica (file manager — positive). Sharon (support — positive). Luis/Luis Castillo (project work — positive). Mike (fire reconstruction — positive). Chris (fire reconstruction — positive). Aldo (moving crew — positive). Fernando (moving crew — positive). Emilly (packing/setup — positive). Mark Craft (sales representative — negative, criticized for badmouthing competitors).
FRI earns its 4.7-star rating through strong individual performers who communicate well and follow through. Ask for Lisa Sanders if your project involves reconstruction or remodeling, or Jonathan Thurman and Thomas for water damage. If a sales rep starts criticizing other companies during your initial meeting, consider that a yellow flag and redirect the conversation to FRI's own process and timeline.
Keep in mind
- FRI is a full-service restoration company, not a mold-only shop. Mold remediation is one of many services. If you need a company that focuses exclusively on mold, this is not that.
- One reviewer described a sales representative, Mark Craft, spending most of a pitch meeting criticizing competitors rather than explaining FRI's own process. The company acknowledged this in their response and said they would address it.
- Their service area spans Houston, Austin, and College Station. That covers a wide geographic range. Confirm response times for your specific location, especially if you are outside the Cypress/Houston core area.
- A large cluster of five-star reviews appeared in May 2026, many in Spanish and from accounts with few prior reviews. This is common for restoration companies that ask crews and recent clients to post, but worth noting when weighing the overall rating.