Provider profile
PuroClean of Coppell
Provider snapshot
What this listing says
Coppell and Park Cities homeowners dealing with water damage or mold who want a franchise location co-owned by a commercial real estate investor who has dealt with property damage firsthand.
Best for
- Homeowners in Coppell, Park Cities, or Preston Hollow who need water damage or mold work handled by a single company from mitigation through reconstruction.
- Property owners or managers in the NW Dallas corridor who want a restoration company with direct insurance coordination experience.
- Residential or commercial properties needing 24/7 emergency response for water, fire, or mold damage in the Farmers Branch and Las Colinas areas.
About this company
PuroClean of Coppell is a franchise restoration company based at 537 Houston St in Coppell, TX, serving the Park Cities, Preston Hollow, North Dallas, Farmers Branch, and Las Colinas areas. Co-owners Keegan Trudgen, Tim Lohse, and Newton Hopkins expanded from a network of PuroClean franchises in the Midwest. Newton Hopkins, who serves as owner/president, comes from a commercial real estate background — he founded Trademark Development in 2005 and says his personal experience with water damage as a property owner drove him to the restoration business.
Nothing about the equipment or methods stands out from standard PuroClean franchise operations. The website describes IICRC training, HEPA air filtration devices, thermal imaging, moisture meters, EPA-registered disinfectants, and a proprietary "QuickDry System" for structural drying. They handle mold remediation, water damage, fire and smoke restoration, biohazard cleanup, and reconstruction — a full-service offering typical of PuroClean franchises.
Services
Service area
Headquartered in Coppell, TX. The website names Park Cities, Preston Hollow, North Dallas, Highland Park, University Park, Farmers Branch, and Las Colinas as their primary service areas — all within the NW Dallas metro corridor.
Review consensus
Francisco Sandoval is the most frequently named staff member, appearing in at least 10 reviews. Reviewers praise him for explaining each step of the process, being responsive, and following through. Kris draws praise for helping walk customers through insurance claims and showing up on Super Bowl Sunday for an emergency. Orlando earned praise for explaining timelines. Maria Carranza and her team drew a standout review for courtesy and making a disabled customer feel comfortable. Multiple reviewers highlight same-day response times and clear communication throughout the restoration process.
0 found across 24 total reviews at 4.9★. No one-star reviews found in the last 18 months. The review record across all 24 reviews at 4.9 stars shows no negative feedback in the recent window.
Francisco Sandoval (technician/lead — positive, named in 10+ reviews for clear explanations and responsiveness). Kris (technician/team lead — positive, praised for insurance claim guidance and emergency availability). Orlando (technician — positive, praised for explaining steps and timelines). Maria Carranza (technician — positive, praised for courtesy and making customers comfortable). Nico (technician — positive, named alongside Kris and JoJo for calming presence). JoJo (technician — positive, named for calming presence during stressful week). Donald (technician — positive, named for helpfulness). Ruben (technician — positive, named for helpfulness). Jaren (technician — positive, named for helpfulness). Reyce (technician — positive, praised for taping and securing work). Herman (technician — positive, praised for treating customer's mother well). David (technician — positive, praised for treating customer's mother well). Henry (staff — positive, praised for making disabled customer feel at ease).
Francisco Sandoval is the standout — if you can request him, do so. The team consistently earns praise for clear communication and same-day emergency response. With zero negative reviews in the recent window, the risk here is low, but the small review count means you are relying on a limited track record.
Keep in mind
- They do both mold testing and mold remediation. That creates a conflict of interest — the company evaluating your mold problem also profits from fixing it. Consider getting an independent mold assessment before committing to their remediation work.
- With 24 Google reviews total, the feedback sample is thin. A 4.9-star rating at that volume tells you current customers are happy, but it does not tell you much about how the company handles problems.
- The service area spans from Coppell to Highland Park to Las Colinas — a wide geographic range across NW Dallas. Confirm they can reach your location quickly for emergencies.
- This is a franchise operation, not an independent local company. Ownership has Midwest PuroClean experience, but the Coppell location is relatively new.