Provider profile
Disaster Masters SW
Provider snapshot
What this listing says
Conroe-area homeowners dealing with post-flood mold or water damage who want an owner-operated restoration company that handles tear-out through rebuild under one roof.
Best for
- Homeowners in Conroe, The Woodlands, Spring, or Willis who need water damage and mold handled by a single company from tear-out through rebuild.
- Anyone dealing with post-storm or post-flood mold who wants a company experienced with Hurricane Beryl-scale damage in the Houston north corridor.
- Buyers who want the owner directly involved in estimating and overseeing the project rather than being handed off to a project manager.
- Commercial property owners in Montgomery or Harris County who need discreet mold remediation with minimal business disruption.
- Homeowners filing insurance claims who want a company that documents damage and coordinates directly with the adjuster.
About this company
Disaster Masters SW is a Conroe-based restoration company that handles water damage, mold removal, and fire/smoke cleanup across Montgomery, Harris, Waller, and Grimes counties. Owner Gavin Taylor runs the operation hands-on, often showing up personally for estimates and staying involved through project completion.
The company does both mold testing and remediation, partnering with a third-party testing service for lab work and clearance letters. Their mold process includes containment, HEPA filtration, antimicrobial treatment, and moisture control. They also clean HVAC duct systems and handle structural repairs and build-back, so a homeowner dealing with a water event can use one company from emergency extraction through finished drywall.
Several reviews reference Hurricane Beryl work in 2024, suggesting the team scaled up during that event and handled volume without major complaints. One reviewer noted that another remediation company abandoned their job mid-project and Disaster Masters stepped in to finish it. Another reviewer reported that Gavin's honest assessment saved them $1,500 in unnecessary work quoted by a competitor.
With a 4.9-star rating across 62 Google reviews, this is an unusually strong score. The consistency of praise around honesty and responsiveness, across reviewers with varied review histories, suggests the rating reflects genuine satisfaction rather than review solicitation.
Services
Service area
Headquartered in Conroe, Texas at 3915 W Davis St. Serves Montgomery County (Conroe, Willis, The Woodlands, Magnolia, Splendora, Shenandoah), Harris County (Spring, Cypress, Champions), Waller County, and Grimes County. The core footprint is the Houston north corridor along the I-45 and SH-249 corridors.
Review consensus
Gavin Taylor's name appears in the vast majority of reviews. Reviewers consistently highlight his same-day or next-day response, honest assessments, and willingness to explain what needs to be done versus what does not. Multiple reviewers note that Gavin told them work was unnecessary or cosmetic when it was, saving them money. Lauren and Eric are praised as a responsive, detail-oriented field team. Joshua, Hunter, and Rico are named for careful tear-out work. Chester and Fred are mentioned for respectful communication. Gabe is praised for knowledgeable mold demolition work. Blake and Scott are noted for going beyond scope, including helping with fence repair after Hurricane Beryl. Reviewers with flood experience from prior events specifically call out the team's speed and the fact that projects finished on or ahead of schedule.
1 found across 62 total reviews at 4.9★. 1 found across 62 total reviews at 4.9 stars. Shakiu Jones (March 2026, 10-review account) described a rebuild project where items were called out of budget despite earlier assurances. Within two months of move-in, a sink malfunctioned, an AC register vent detached and struck a family member, and towel holders fell from walls. The company also threatened a lien over unpaid insurance funds. Gavin Taylor responded personally, stating he was not aware of the issues until notified, immediately offered to send someone to fix the register, and noted that the company had upgraded cabinets, flooring, and tile at no upcharge. He said the scope was dictated by the insurance adjuster's report. The disagreement about what was in scope versus what was promised remains unresolved in the review exchange.
Gavin Taylor responds to negative reviews personally and with specifics rather than using template language. His single owner response engages with each point raised, names himself, and offers immediate action. This is consistent with the positive review pattern where reviewers describe him as personally involved and communicative. The negative review is a build-back quality dispute rather than a remediation quality complaint, which may reflect a different skill set or subcontractor involvement in the reconstruction phase versus the tear-out and remediation phase where reviews are uniformly positive.
Gavin Taylor (owner -- overwhelmingly positive, named in 25+ reviews for responsiveness, honesty, and hands-on involvement). Lauren (field team -- positive, praised for cause identification and thoroughness). Eric (field team -- positive, works alongside Lauren). Joshua (tear-out crew -- positive, careful and respectful). Hunter (tear-out crew -- positive). Rico (tear-out crew -- positive). Gabe (demolition -- positive, knowledgeable about mold). Chester (field team -- positive, respectful). Fred (field team -- positive, respectful). Blake (field team -- positive, went beyond scope). Scott (field team -- positive).
Ask for Gavin directly when you call. His personal involvement is the recurring reason reviewers rate this company highly. If your project includes a full rebuild beyond just remediation, get the scope of work in writing with specific line items so there is no ambiguity about what the insurance covers versus what you are paying out of pocket. For mold work specifically, get an independent clearance test given they handle both testing and remediation.
Keep in mind
- They do both mold testing and remediation, which is a conflict of interest. Their mold page mentions inspection, air quality testing, and removal all under one roof. Consider getting an independent test before or after their work to confirm results.
- Their service area spans four counties and a dozen-plus cities from Conroe to Cypress to Harris County. If you are on the edges of that footprint, confirm response time and whether the same crew handles your area.
- Regular business hours are Monday through Friday, 9am to 6pm. After-hours work is available by appointment but costs extra.
- One recent reviewer described scope disputes during a rebuild project, with items the homeowner expected included being called out of budget. The owner's response cited insurance adjuster scope limitations, but clarify up front what is and is not included in your contract.
- The website lists fire and smoke damage restoration, but nearly all reviews reference water or mold work. If you need fire damage services, ask about their specific experience and recent fire restoration projects.