Provider profile
RestoPros of Austin
Provider snapshot
What this listing says
Cedar Park and north Austin homeowners dealing with water damage or mold after a plumbing failure, who want a restoration franchise that handles mitigation through rebuild under one roof.
Best for
- Cedar Park, Leander, Pflugerville, and north Austin homeowners needing emergency water extraction and structural drying after a pipe burst or appliance failure.
- Homeowners who want one company to handle the full arc from water mitigation through mold remediation to drywall and flooring rebuild, avoiding handoffs between contractors.
- Property owners dealing with hidden moisture behind shower tile, under cabinetry, or in attic spaces where the source is not immediately obvious.
- Commercial property managers needing same-night emergency response with insurance documentation handled from the start.
- Health-sensitive households where indoor air quality during remediation is a priority, given their use of HEPA air scrubbers and carbon filtration.
About this company
RestoPros of Austin is a franchise location based in Cedar Park, serving the north Austin metro. The brand launched in 2018 as a water damage restoration company and expanded into mold remediation, fire and smoke damage, storm damage, and full reconstruction. Nekosi Nelson runs this location.
The standout here is scope: they take a job from emergency mitigation all the way through rebuild, including drywall, flooring, cabinetry, and coordination with plumbers. Their job logs show HEPA vacuuming, plant-based antimicrobial treatments, containment barriers, air scrubbers with carbon filters, and vapor gas treatment for whole-home mold jobs. They follow IICRC standards for drying documentation. The team also identifies secondary issues during visits, like clogged HVAC condensate lines or cracked shower grout contributing to moisture problems.
The company claims 30 years of combined industry experience across its team. RestoPros is a national franchise, so this is a locally operated branch of a larger system. They work with both residential and commercial properties and handle insurance claim documentation.
84 Google reviews at a perfect 5.0 stars is unusual. Not a single reviewer in the last 18 months gave fewer than 4 stars. That kind of consistency across dozens of jobs, from crawlspace mold to multi-room flood cuts, suggests the operation is tightly managed. One 5-star reviewer did note that David was "curt and arrogant" while praising Christopher and Fernando, so field experience varies by technician.
Services
Service area
RestoPros of Austin is headquartered in Cedar Park, Texas. They list Austin, Cedar Park, Georgetown, Leander, Pflugerville, and Spicewood as their primary service communities. Job logs show completed work as far out as Copperas Cove, Kingsland, Elgin, Manchaca, Hutto, Briarcliff, Andice, Lakeway, and Round Rock, suggesting a wide actual coverage area across the greater Austin metro and into Central Texas.
Review consensus
Chris (Christopher Hays) appears in the majority of reviews and draws consistent praise for same-day response, clear explanations of the drying process, and willingness to go beyond scope. Kelly Tatera described Chris helping fix an HVAC issue that was not RestoPros' responsibility. Ashley earns mentions for being thorough and genuinely listening to concerns. Fernando is praised alongside Christopher for fieldwork quality. Nekosi Nelson, who runs the location, is called out by name for water mitigation expertise and prompt follow-up. Miguel received praise for explaining a water leak repair clearly. David Chavez handled a mold mitigation and rebuild that one reviewer called "phenomenal from first contact all the way through." Reviewers consistently note same-day or same-evening arrival, Saturday availability, and strong communication throughout multi-day drying jobs.
0 found across 84 total reviews at 5.0★. No negative reviews exist in the last 18 months. The only critical note comes from Ed Prettyman's 5-star review, which praised Christopher and Fernando but described David as "curt and arrogant." This single comment does not constitute a pattern.
The absence of any negative reviews across 84 total is statistically uncommon for a restoration company. Several reviewers are single-review accounts, which is typical for emergency service providers where people create a Google account specifically to leave feedback. The praise is specific enough (named staff, described situations) to read as genuine rather than manufactured. Chris appears in roughly half of all reviews, suggesting he is the primary customer-facing technician and a major driver of the rating.
Chris / Christopher Hays (lead technician — praised in majority of reviews for responsiveness and communication). Ashley (technician — praised for thoroughness and listening to concerns). Fernando (technician — praised for fieldwork quality alongside Christopher). Nekosi Nelson (owner/manager — praised for water mitigation expertise and professionalism). David Chavez (technician — praised for end-to-end mold mitigation and rebuild coordination, but one reviewer called him "curt and arrogant"). Miguel (technician — praised for clear explanations during a water leak repair). John (technician — praised for professionalism). Issac (technician — praised for careful, quality work).
Ask for Chris if you can. He is the most frequently mentioned name and the common thread in the strongest reviews. If your job involves mold remediation, get an independent test first since RestoPros does both testing and remediation. The 5.0 rating across 84 reviews is earned through consistent same-day response and clear communication, but press for details on which technician will handle your job since field experience varies.
Keep in mind
- RestoPros of Austin does both mold testing and mold remediation. When the same company that identifies a problem also sells the fix, you lose an independent check on whether the work is necessary. Consider getting a separate mold assessment from an independent testing firm before committing to remediation.
- This is a franchise operation, not an independent local company. Corporate branding and processes come from RestoPros national, while day-to-day work depends on the local team under Nekosi Nelson.
- Their service area stretches well beyond Cedar Park, with documented jobs in Copperas Cove (about 75 miles away) and Kingsland (about 65 miles away). Ask whether your location falls within their primary coverage zone or whether you would be on the edge of their range.
- One 5-star reviewer specifically noted that while Christopher and Fernando were excellent, David was "curt and arrogant." Technician quality varies, so ask who will be assigned to your job.
- With a perfect 5.0 rating and zero negatives in 18 months, there is no complaint data to evaluate common failure modes. That is a strength, but it also means you cannot learn from other customers' bad experiences.