Provider profile
Big Guys Restoration
Provider snapshot
What this listing says
Cedar Park and Austin metro homeowners dealing with water damage that has led to mold, who want a single restoration company to handle dryout, removal, and rebuild under one roof.
Best for
- Cedar Park, Round Rock, Georgetown, and Austin metro homeowners who need mold remediation tied to a water damage event and want one company from dryout through rebuild.
- Homeowners with crawlspace moisture problems who need encapsulation alongside mold removal.
- Property owners dealing with post-flood or post-leak mold who also need flooring replaced, since Big Guys handles carpet, hardwood, and tile in-house.
- Buyers who want 24/7 emergency response for water damage that could lead to mold growth.
About this company
Big Guys Restoration is a family-owned restoration company based in Cedar Park, Texas, serving the greater Austin metro. Mold is one piece of a broader operation that includes water damage restoration, fire and smoke damage, waterproofing, crawlspace encapsulation, and flooring. They also run a sister carpet-cleaning brand called SteamDoc.
What stands out is the water-to-mold pipeline. They handle the full sequence: emergency water extraction, structural dryout with moisture meters, mold inspection, remediation with containment, and then flooring replacement or repair in-house. Their mold removal page describes a step-by-step process that includes finding and stopping the water source, setting up containment, removing affected materials, and post-remediation testing. They mention using botanical cleaners that are safe for pets and children. The website references IICRC certification for their technicians.
The company has been operating since at least 2020 based on website records, with a corporate office at 2000 Windy Terrace in Cedar Park. They claim 24/7 availability including weekends and offer insurance claim assistance. They have recently expanded to serve parts of Florida.
4.9 stars across 92 Google reviews is a strong rating. The vast majority of reviews are 5-star, with only one negative review in the last 18 months. Most of the review volume focuses on carpet cleaning and flooring work rather than mold-specific jobs, so buyers hiring them for mold remediation have fewer data points to reference.
Services
Service area
Headquartered in Cedar Park, Texas. Serves the Austin metro including Round Rock, Georgetown, Pflugerville, Leander, Hutto, Buda, Lakeway, Lago Vista, San Marcos, and Waco. Also claims San Antonio and Houston metro coverage (including Pearland, Katy, Spring, Sugar Land, Cypress, The Woodlands). Recently expanded to Florida. The Cedar Park office serving three major Texas metros plus Florida is a broad footprint for a single-location company.
Review consensus
Wade is the most frequently named technician, praised across multiple years for carpet cleaning, tile sealing, and attic insulation work. Reviewers describe him as courteous, on time, and detail-oriented. Brandon and Freddy appear together in several water damage and dryer vent cleaning reviews, with customers highlighting their speed, communication, and persistence. Reggie gets called out for friendly, fast carpet work. Ivan Deleon earned specific praise for being thorough on a restoration buildback. Andrew Jenkins drew compliments for tile and grout cleaning. Across the board, reviewers mention punctuality, friendliness, and responsiveness.
1 found across 92 total reviews at 4.9★. The single negative review describes a breakdown before any work started. The reviewer (a Local Guide with 46 reviews) wrote that the company did not follow through on what they said they would do, calling it a lack of integrity. No specific project details or dollar amounts were mentioned. The company did not respond to this review.
The company did not respond to the only recent negative review. With a 0% owner response rate on negatives, there is no visible reputation management. This is unusual for a company with a 4.9 rating and suggests either a monitoring gap or a deliberate choice not to engage. Separately, a notable share of 5-star reviews have no text at all, which limits how much buyers can learn from the review base about specific service quality.
Wade (technician — strong positive across carpet cleaning, tile sealing, attic insulation; named in 5+ reviews). Brandon (technician/lead — strong positive for water damage response, communication, dryer vent work). Freddy (technician — positive, paired with Brandon on multiple jobs). Reggie (technician — positive for carpet cleaning). Ivan Deleon (technician — positive for restoration buildback). Rudy (flooring crew — positive for carpet stretching). Andrew Jenkins (technician — positive for tile/grout and carpet cleaning). Josh (technician — positive, paired with Andrew on office carpets). Roy (technician — positive, paired with Ivan on repair work). Paula (office/coordination — positive). Charleston (technician — positive for office carpet cleaning). Brandon O. (technician — positive for carpet cleaning with pet stains).
Big Guys has a strong review track record, but most of that evidence comes from carpet cleaning and flooring, not mold work. If you are hiring them for mold remediation, ask specifically about their mold project volume and request references from recent mold jobs. Ask for Wade or Brandon by name if your project involves water damage leading to mold. Watch for the follow-through issue flagged in the one negative review by confirming scope, timeline, and pricing in writing before work begins.
Keep in mind
- Big Guys does both mold inspection and mold remediation. That means the company finding your mold problem is the same company billing you to fix it. Consider getting a second opinion on any inspection results from an independent testing firm before committing to remediation.
- The service area claims are broad: Austin, Houston, San Antonio, Waco, and now Florida. The office is in Cedar Park. If you are in Houston or San Antonio, confirm response times and whether local crews handle your area or if they travel from Cedar Park.
- Most Google reviews praise carpet cleaning and flooring work, not mold remediation specifically. Ask for references from recent mold jobs.
- The one recent negative review (1-star) cited a failure to follow through on commitments before any work began. The company did not respond to that review, and the owner response rate on recent negatives is 0%.