Provider profile
Pinnacle Restoration
Provider snapshot
What this listing says
Cedar Hill and southern DFW homeowners dealing with mold tied to water damage who want one company to handle mitigation, remediation, and rebuild under a single insurance claim.
Best for
- Homeowners in Cedar Hill and the southern DFW suburbs who need mold remediation after a water event and want the same company to handle the rebuild.
- Property owners who want their restoration company to manage the insurance claim process directly, reducing back-and-forth with adjusters.
About this company
Pinnacle Restoration operates out of Cedar Hill, Texas, as a full-service restoration and construction company. Water damage drives most of their work, and mold remediation follows as part of that pipeline. They handle the sequence from emergency dry-out through mold removal through reconstruction, keeping one team on the job instead of handing off between contractors.
The construction side sets them apart from typical mold remediation outfits. Pinnacle sells and installs flooring, countertops, cabinets, and sinks directly. When a water event destroys a kitchen or bathroom, they tear out the damaged material, remediate any mold, and rebuild with new finishes. Their IICRC-certified technicians handle the damage side while account managers work insurance claims simultaneously.
At 5.0 stars across 56 Google reviews with no negative reviews in the last 18 months, the rating is unusually clean. That volume is modest but the consistency stands out. Most restoration companies accumulate at least a few complaints from insurance-related frustrations or timeline disputes.
Services
Service area
Pinnacle Restoration is headquartered in Cedar Hill, Texas, at 214 W Belt Line Road. Their website claims coverage across Dallas-Fort Worth, Houston, Austin, San Antonio, and all of Texas. With a single Cedar Hill office, statewide coverage seems unlikely without subcontracting. Confirm crew availability for locations outside the southern DFW area.
Review consensus
Feras (also spelled Faris) appears most frequently — reviewers credit him with guiding first-time claimants through the process, responding quickly, and providing clear communication. MJ draws praise for insurance navigation, construction oversight, and commercial build-outs. Fernando runs the construction crew and gets called out for quality workmanship. Multiple reviewers specifically mention fast response times, with one noting a 45-minute arrival. Insurance claim handling is a recurring theme — reviewers describe Pinnacle managing the entire claim process on their behalf.
0 found across 56 total reviews at 5.0★. No 1-star reviews exist across 56 total reviews at 5.0 stars. The sole non-5-star review is a 4-star rating from David Dickens noting that restoration work was slow to start, though the final results exceeded expectations. No complaints about mold-specific work appear anywhere in the review set.
The review base skews heavily toward water damage and reconstruction. Only a handful mention mold specifically — Ferris O., Amanda Trevino, and Paul Feitoza reference mold remediation. Most reviewers hired Pinnacle for water events and the mold work was incidental. Buyers shopping specifically for mold remediation should note that the review evidence is thinner on that service than the overall star count suggests.
Feras/Faris (account manager — positive across 7+ reviews). MJ (owner or senior manager — positive across 8+ reviews). Fernando (construction/project manager — positive across 4+ reviews). Mahde (team member — positive, one review). Logan (team member — positive, one review, praised for honesty and trustworthiness). Ron Williams (team member — positive, one review).
Ask for Feras on the mitigation side and Fernando on the rebuild. The team clearly runs a tight water-damage-to-reconstruction operation with strong insurance handling. For mold-only jobs, press them on their remediation-specific process and get an independent test first.
Keep in mind
- Pinnacle handles both mold testing and mold remediation. That creates a conflict of interest — the company assessing your mold problem is the same one billing to fix it. Consider getting an independent mold inspection before committing to their remediation scope.
- Their website claims service across Dallas-Fort Worth, Houston, Austin, San Antonio, and "any other city across Texas." They are headquartered in Cedar Hill. Confirm they will actually dispatch a local crew to your area before booking.
- Mold remediation is not their primary identity. Water damage restoration and construction are the core business. If you need a mold-only job with no water damage or rebuild component, this may not be the tightest fit.
- 56 reviews with a perfect 5.0 is a small sample. One or two bad experiences could shift that number meaningfully. The track record is strong but short.