Provider profile
Paul Davis of North Dallas
Provider snapshot
What this listing says
North Dallas homeowners dealing with mold after water damage who want a national franchise with insurance claim coordination and 24/7 emergency response from Carrollton.
Best for
- North Dallas homeowners who discover mold after a water leak and need one company to handle mitigation, remediation, and rebuild under one roof.
- Insurance-referred customers who want a restoration company already familiar with the claim coordination process and adjuster communication.
- Homeowners needing content pack-out and restoration of belongings damaged by water or mold — the Carrollton office runs a dedicated contents processing center.
- Commercial property managers in the Carrollton-to-Plano corridor who need 24/7 emergency response with a commitment to arrive within four hours.
- Families dealing with post-storm or post-flood mold who want a franchise with standardized processes and a QA department reviewing estimates.
About this company
Paul Davis of North Dallas operates out of Carrollton, Texas, as part of the Paul Davis national franchise network of over 300 locations. Mold remediation is one piece of a broader restoration operation that also handles water damage, fire damage, storm damage, biohazard cleanup, and content restoration. They serve both residential and commercial properties across the North Dallas metro.
The mold page on their website describes extraction, replacement of damaged walls and flooring, ventilation cleaning, and use of dehumidifiers and antimicrobials to prevent regrowth. They also offer content pack-out services using the Esporta Wash System for soft goods and ultrasonic cleaning for hard items. Their water restoration staff hold IICRC certification. The company runs a QA department that reviews estimates and manages insurance documentation.
The national Paul Davis brand dates to 1966. This North Dallas franchise is owned by Eric Cagle and headquartered at 2205 Hutton Dr, Suite 110 in Carrollton. They advertise 30-minute call response and on-site arrival within four hours.
4.8 stars across 258 Google reviews is a strong showing for a restoration company. Only 2 negative reviews surfaced in the last 18 months, and the owner responded to both. Most praise centers on fast response, clear communication, and named technicians who earn repeat mentions.
Services
Service area
Headquartered in Carrollton, Texas at 2205 Hutton Dr, Suite 110. The website lists service area pages for Carrollton, Dallas, Denton, Flower Mound, Grapevine, Irving, Lewisville, Plano, Richardson, and The Colony. That covers a wide stretch of the North Dallas suburbs across Denton and Collin counties.
Review consensus
Brandon Lutz appears in multiple reviews as a reconstruction advisor praised for reassurance, follow-through, and weekend check-ins. Jaylon Clark earns repeated mentions as a pack-out crew leader known for being meticulous and detail-oriented. Kirk (Kirkpatrick Jackson) draws praise for skilled hands-on reconstruction work, including color-matched painting after a house fire and furniture repair. Joseph Machado stands out for thorough assessments and answering homeowner questions. Christopher Sumrow and Mason both receive praise for daily follow-ups during mitigation. Marissa in the main office earns a specific mention for communication. The most consistent theme is fast initial response and daily progress updates during drying and mitigation.
2 found across 258 total reviews at 4.8★. Michael Shuler (Local Guide, 27 reviews) describes an insurance rebuild that dragged on for 60+ days with no working toilet or kitchen. He reports wrong tile installed in the bathroom, wall insulation downgraded from what was quoted to insurance, and furniture left in the backyard. He ultimately asked Paul Davis to leave and finished the work himself. The owner responded that a different Paul Davis office handled the initial mitigation and that early delays stemmed from the insurance adjuster's estimate — but did not address the tile or insulation complaints. A separate 1-star review from Jeremy describes a Paul Davis truck (R126) driving recklessly on Northwest Highway at high speed. The owner invited him to call but Jeremy reported no follow-up.
Both owner responses come from Eric Cagle and follow a similar structure: thank the reviewer, offer context, invite them to call. The response to Michael Shuler's detailed complaint partially reframes the situation (different office handled mitigation) but sidesteps the specific construction quality issues. This suggests reputation management that engages with some facts but avoids full accountability on the hardest complaints. With only 2 negatives in 18 months though, the volume of complaints is very low.
Brandon Lutz (reconstruction advisor — praised repeatedly for communication and reassurance). Jaylon Clark / Jayson Clark (pack-out crew leader — praised repeatedly for detail and efficiency). Kirk / Kirkpatrick Jackson (reconstruction — praised for skilled hands-on work, color matching, furniture repair). Joseph Machado (assessments — praised for thoroughness and answering questions). Andrew (assessments — praised alongside Joseph). Christopher Sumrow (mitigation — praised for daily follow-up). Mason (mitigation — praised for care and communication). Alan (technician — praised for politeness and efficiency). Osney / Oz (technician — praised for being careful and knowledgeable). Justin / Jostin (technician — praised for skill). Joey / Joe (technician — praised for promptness and explanation). Roland (technician — praised for communication). Josie (technician — praised for speed). Lita (technician — praised). Aiden (technician — praised). Blake (mitigation — praised for packing and blower setup). Markus (mitigation — praised for hands-on work). AZ (mitigation — praised). Alex (technician — praised). Michael (contents coordinator — praised for professionalism). Marissa (office staff — praised for communication). James Ttue (team lead — praised for explaining process). Ronald Vasquez (technician — praised alongside James). Eric Cagle (owner — responds to negative reviews).
Ask for Brandon Lutz if you need reconstruction management or Jaylon Clark if your job involves a pack-out. The one serious negative review describes a communication breakdown during a long rebuild, so pin down your project manager's name and get a written timeline with milestones before work begins. With 258 reviews at 4.8 stars and only 2 recent negatives, the track record is strong — but confirm who specifically will manage your job.
Keep in mind
- Paul Davis tests for mold and performs the remediation. That means the same company diagnosing the problem also profits from fixing it. Consider getting an independent mold assessment before committing to their remediation scope.
- This is a franchise operation. The national brand sets standards, but each office is independently owned and operated. Quality can vary from what you read about other Paul Davis locations.
- One detailed 1-star review describes a 60-day rebuild with no working toilet or kitchen and a breakdown in communication. The owner's response clarified that a different Paul Davis office handled the initial mitigation, but the reconstruction experience was still poor for that customer.
- The website lists 10 cities across a wide swath of North Dallas suburbs. Confirm actual drive time to your property before assuming same-day response.