Provider profile
SERVPRO of North Arlington
Provider snapshot
What this listing says
Arlington and south Tarrant County homeowners dealing with water-to-mold damage who want a single franchise team handling mitigation through reconstruction under one roof.
Best for
- Homeowners in Arlington, Grand Prairie, Midlothian, or Burleson who need mold remediation tied to a water damage event
- Property managers and landlords who want a single vendor for water extraction, mold treatment, and reconstruction — Janet Winsloe had a tenant-caused water and mold disaster resolved in under two weeks
- Commercial property owners needing mold removed quickly to minimize business downtime
- Spanish-speaking homeowners — multiple reviews confirm bilingual service
About this company
SERVPRO of North Arlington is a restoration franchise based in Burleson, Texas, serving Arlington and the surrounding south Tarrant County area. Bryan, Pamela, and Brandon Higginbotham own and operate this location. Mold remediation is one service line within a broader restoration operation that covers water damage, fire damage, storm damage, construction, and cleaning. They hold Texas mold remediation license RC01196.
What stands out is the water-to-mold pipeline. Their mold page describes containment, air scrubbers, HEPA vacuums, and antimicrobial treatments, and their water damage page details structural drying and moisture detection. Because they handle water mitigation, mold remediation, and reconstruction in-house, a single team can follow a water loss from emergency extraction through mold treatment to drywall replacement. That is convenient but also creates a conflict of interest on the testing side, since the same company diagnosing mold stands to profit from remediating it.
The Higginbotham family has run this franchise since 1992. Multiple reviews mention the owners by name, including a customer letter addressed directly to Pam and Bryan. The franchise operates 24/7 with emergency response and works directly with insurance companies on claims.
A 4.9-star rating across 30 Google reviews with zero negative reviews in the recent window is unusually clean. The review count is modest, but the consistency is worth noting. Most reviewers describe water damage jobs rather than mold-specific work, so the mold track record is harder to evaluate from reviews alone.
Services
Service area
Headquartered in Burleson, Texas. The website lists Arlington, Interlochen, and Entertainment District as primary service areas. Google reviewers report jobs completed in Arlington, Grand Prairie, Midlothian, Mansfield, Dallas, Lancaster, Glenn Heights, Mesquite, and Plano, suggesting a service radius well beyond the listed area.
Review consensus
Communication and daily follow-ups are the dominant themes. Matt draws praise across multiple reviews for walking customers through the process and staying responsive (Nicole Ohm, April Culver, David Young). Oscar Ortiz earned detailed praise from two reviewers for explaining each step and keeping homeowners comfortable during water and restoration work. Marisol was singled out for empathy and showing up on time every day during a water line leak. Several reviewers specifically praise the speed of emergency response — Zach Brounoff had a crew arrive at 3 AM within two hours, and Patrick OConnell noted same-day extended-hours response. Insurance claim assistance comes up repeatedly (Amanda Price, Paul Sell, Deborah Bonner).
0 found across 30 total reviews at 4.9★. No negative reviews found in the 18-month recency window. The overall record is 30 reviews at 4.9 stars with no 1-star, 2-star, or 3-star reviews visible in the data provided.
The review base skews heavily toward water damage restoration rather than mold work. Of the mold-related reviews, Wallace H. described a vent-cleaning visit that uncovered hidden mold, Janet Winsloe had a combined water and mold event, and Dominique praised Kathy Anderson for a commercial black mold job. This means the 4.9-star rating reflects the broader restoration business more than it reflects mold remediation specifically.
Matt (project manager — praised by Nicole Ohm, April Culver, David Young for communication and quality). Oscar Ortiz (technician — praised by Donna Anderson and MB for knowledge and professionalism). Marisol (team lead — praised by bbr2843 for empathy and daily punctuality). Kathy Anderson (mold remediation coordinator — praised by Dominique for commercial mold job oversight). Lewis Snook (technician — praised by gregory pinckney, deana adamson, Dorothy Leaderer for professionalism). Mike (restoration tech — praised by Kenneth Garman for apartment complex project). Nathan (production manager — praised by Dolores Krug for on-site quality checks). Austin and Jeff (technicians — praised by Dolores Krug for communication). Sara (office staff — praised by Sandra H for kindness and information). Jesse Chancellor (technician — praised by Dan Boatwright for guidance). Arturo, Robert, Jimmy (technicians — praised by Cindy Harper for water damage knowledge). Quintin (technician — praised by gregory pinckney). Nancy (staff — praised by Donna Daniels for wrapping up details). Brandon Higginbotham (owner — praised by Patrick OConnell).
Ask for Matt as your project manager if your job involves water-to-mold transition — he draws the most consistent praise for communication. Before signing a mold remediation contract, get an independent mold assessment from a company that does not also do remediation. The franchise has a strong track record on water damage work, but mold-specific reviews are limited, so ask for references from recent mold jobs.
Keep in mind
- They do both mold testing and mold remediation. Texas law does not prohibit this, but the company that finds mold is also the company that bills for removing it. Get an independent assessment before authorizing remediation work.
- Most Google reviews describe water damage restoration, not mold-specific jobs. Only a handful of the 30 reviews mention mold directly (Wallace H., Janet Winsloe, Dominique, Cynthia Bowman). Ask for mold-specific references.
- The service area listed on their website is narrow — Arlington, Interlochen, Entertainment District — but reviewers come from as far as Mesquite and Plano. Confirm they will service your location before scheduling.
- This is a franchise. The Higginbotham family operates this location, but SERVPRO corporate sets training standards and branding. Quality depends on local ownership and staff.