Provider profile
Roto-Rooter Plumbing & Water Cleanup
Provider snapshot
What this listing says
Burleson and Johnson County homeowners dealing with water damage or mold after a plumbing failure who want the plumbing fix and the cleanup handled by one company in a single call.
Best for
- Burleson, Joshua, Cleburne, and Johnson County homeowners needing plumbing repair and water damage cleanup from the same company
- After-hours and holiday emergencies — they staff 24/7/365 and reviewers confirm fast late-night and weekend response
- Homeowners on slab foundations with clay soil issues who need slab leak detection and pipe repair
- Commercial properties needing scalable water damage restoration with insurance documentation
- Mold remediation tied to a plumbing-caused water event, where fixing the moisture source and removing the mold need to happen together
About this company
Roto-Rooter in Burleson is a national franchise location at 124 S Main St that handles both plumbing repairs and water damage restoration under one roof. That dual capability is the main differentiator: when a burst pipe floods your house, their plumbers fix the pipe while a separate restoration crew handles water extraction, drying, and mold remediation. You do not need to coordinate two companies.
Their water damage crews are IICRC-trained and use industrial-grade extraction vacuums, air movers, and dehumidifiers. For mold work, the website references HEPA vacuums, air scrubbers, and antimicrobial treatments, plus AMRT-level training. They also handle sewage cleanup across all three water categories (clean, gray, and black water). The plumbing license is held by Ryan Throne (M-43414), regulated by the Texas Board of Plumbing Examiners.
Roto-Rooter has been operating since 1935 and is the largest plumbing and water cleanup company in the country. This Burleson location serves the broader Dallas-Fort Worth metro, covering Johnson, Tarrant, Dallas, Denton, Collin, and several surrounding counties. They are members of BOMA Dallas and PHCC, and hold a BBB A+ rating.
4.9 stars across 285 Google reviews is unusually strong for a franchise operation of this size. Most of the recent reviews praise individual technicians by name, which suggests the local crew is delivering consistently even if the national brand carries the overhead costs that show up in pricing complaints.
Services
Service area
Headquartered in Burleson, Texas (124 S Main St, Ste 207). Serves the broader Dallas-Fort Worth metro including Johnson, Tarrant, Dallas, Denton, Collin, Ellis, Rockwall, Kaufman, Parker, Hood, and Wise counties. Specific cities include Burleson, Cleburne, Joshua, Keene, Grandview, Alvarado, Godley, Lillian, Rio Vista, Venus, Fort Worth, Arlington, and Dallas. The claimed service area is very large for a single office, so confirm availability and response time for locations far from Burleson.
Review consensus
Kenneth stands out across the most reviews — praised for explaining problems clearly, working holidays (Thanksgiving evening), and going above and beyond. Go 5241 appears in at least a dozen reviews for fast, confident drain clearing. Jose gets repeat mentions for friendly late-night service. Nick and Nicholas (likely the same person) are called out for being knowledgeable and no-nonsense. Erik is praised for finding hidden pipe leaks. Steve draws repeat praise for speed and knowledge. Multiple reviewers highlight same-day scheduling, after-hours availability, and techs who explain what they are doing as they work.
5 found across 285 total reviews at 4.9★. Two 1-star reviews describe distinct problems. Aaron Shurmon (May 2026, Local Guide with 56 reviews) called for a sewer camera inspection quote and was told a technician would visit for free. The tech arrived an hour late, quoted $350/hour without inspecting anything, and then tried to charge a $99 fee just for showing up. The owner acknowledged the issue but directed him to email rather than offering a specific resolution. Matt Banrcoft (February 2026) says Roto-Rooter broke his septic pipes during snaking, then quoted $10,000 to fix the damage. When he asked them to run a camera to verify, the camera operator left. He hired another company to fix it. The owner response followed the same template.
Pricing is the thread connecting three of five negative reviews. The 2-star complaints describe charges of $390 for a 10-minute backflow check, $485 for a drain clearing, and nearly $600 for 7 minutes of work. This is consistent with the franchise model — national overhead, branded trucks, and 24/7 staffing cost money, and that cost lands on the invoice. Reviewers who praise the pricing tend to be emergency callers who value speed over cost. All four owner responses use identical language directing reviewers to email Pat Swanson at the corporate satisfaction address, suggesting complaints are handled centrally rather than at the local branch level.
Kenneth (plumber — highly positive, praised across many reviews for knowledge, customer care, and holiday availability). Go 5241 (technician — highly positive, referenced in 10+ reviews for drain clearing). Jose (plumber — positive, praised for friendly late-night service). Nick/Nicholas/Nicolas (plumber — positive, praised for knowledge and professionalism). Steve (plumber — positive, praised for speed and professionalism). Erik (plumber — positive, found hidden pipe leaks). Andres (plumber — positive, partnered with Erik on leak repair). Ricky (technician — positive, professional with camera). Jason F (sales — positive, honest pricing explanation). Zach (plumber — positive, mentioned alongside Kenneth). Ken (water restoration — positive, helpful followup). Pat Swanson (Customer Satisfaction Manager — named in all owner responses to negative reviews).
For after-hours plumbing emergencies or water damage situations where you need both the plumbing fix and the cleanup handled fast, this Burleson Roto-Rooter location delivers. Ask for Kenneth or Jose by name if you can. Get a written estimate before any work starts, and if the quote feels high for the scope of work, take 20 minutes to get a second bid — the pricing gap reviewers describe is significant.
Keep in mind
- Pricing is the most common complaint. Three of five recent negative reviews describe charges of $390-$600 for work that took under 15 minutes, and one reviewer found the same service elsewhere for a third of the cost. Get a written estimate before work begins and compare it to at least one other bid.
- Punctuality is inconsistent. Two negative reviews report technicians arriving 1 to 6 hours late. If timing matters, confirm the arrival window and ask for a call when the tech is en route.
- Owner responses to negative reviews follow a template pattern — every response directs the reviewer to email the same Customer Satisfaction Manager (Pat Swanson) without addressing the specific complaint. This suggests centralized reputation management rather than local problem-solving.
- This is a national franchise. Service quality, pricing, and availability vary by location. The Burleson reviews are strong, but experiences at other Roto-Rooter locations will differ.
- They do not do independent mold testing or inspection. If mold is suspected, they recommend bringing in an independent environmental professional to test before remediation begins.