Provider profile
Roto-Rooter Plumbing & Water Cleanup of Boerne
Provider snapshot
What this listing says
Hill Country homeowners in Boerne and Kendall County who need plumbing-caused water damage and mold handled by one company with 24/7 response and IICRC-trained crews.
Best for
- Boerne, Kendall County, and Hill Country homeowners dealing with water damage or mold after a plumbing failure who want one company to fix the pipe and clean up the damage.
- After-hours and weekend emergencies where you need someone on-site within hours, not days.
- Homeowners with slab foundation plumbing problems caused by the clay soil shifts common in this part of Texas.
- Commercial property managers across the San Antonio metro who need restoration work documented for insurance claims.
- Households needing water softener or filtration systems to deal with Hill Country hard water.
About this company
Roto-Rooter Plumbing & Water Cleanup operates out of Boerne, Texas, serving the Hill Country and greater San Antonio metro. This is a franchise location of the national Roto-Rooter brand, managed by Lawrence Epps, with plumbing work under the license of Timothy Crockett (ML 38680). Their primary pitch is handling both the plumbing repair and the water damage or mold work in a single call, so you do not need to coordinate separate contractors.
The Boerne location runs IICRC-trained water restoration crews alongside its plumbing technicians. They handle mold remediation, water extraction, structural drying, and dehumidification with industrial-grade equipment. They also install water softeners and filtration systems, relevant in the Hill Country where hard water from limestone aquifers is a constant issue. They work directly with insurance companies on documentation and billing for restoration projects.
Roto-Rooter has operated nationally since 1935 and holds an A+ rating with the BBB. The Boerne office is a member of the San Antonio Apartment Association and PHCC. They offer financing through Synchrony Bank and provide senior and military discounts.
4.9 stars across 492 Google reviews is unusually strong for a franchise plumbing operation. Only 2 negative reviews appeared in the last 18 months, both about pricing rather than workmanship. That volume and consistency suggest the local team is running a tight operation despite being part of a national brand.
Services
Service area
Headquartered in Boerne, Texas. Covers Kendall, Comal, Medina, Guadalupe, Bandera, Bexar, Kerr, Wilson, and Atascosa counties. Named service cities include Boerne, Comfort, Center Point, Kerrville, Hunt, Ingram, Spring Branch, Bergheim, Kendalia, and the broader San Antonio metro. Nine counties is a wide footprint for a single office, so response times at the edges will depend on technician availability.
Review consensus
Orlando Vela is the most frequently named technician, praised across at least eight reviews for fast response, clear explanations, and friendly service on jobs ranging from clogged toilets to water leaks. Brian draws similar volume of praise for water heater installs, leak detection, and drain work, with reviewers consistently noting his patience and willingness to educate. Zach gets called out for persistence on difficult jobs, including late-night drain clearing and complex plumbing problems caused by builder defects. James and Mike earned high praise for finding a water leak that three other plumbers missed. Reviewers frequently mention same-day service, weekend and late-night availability, and technicians who explain what they find before starting work.
2 found across 492 total reviews at 4.9★. 2 found across 492 total reviews at 4.9★. Both complaints center on pricing. One reviewer was initially quoted $499 for a bathtub drain clearing and negotiated it down. Another paid $400 for a garbage disposal fix she felt should have cost $20, though she gave the technician himself five stars for quality work. The owner responded to both within a day but used the same template directing them to email a corporate customer satisfaction manager. Neither complaint involves workmanship or rudeness.
The pricing complaints echo a theme that also surfaces in several 4-star reviews: the work is done well and quickly, but the bill feels steep for what was involved. This is consistent with national franchise pricing structures where rates are standardized rather than adjusted to local market expectations. The owner response pattern is also worth noting: every negative gets a same-day reply, but every reply is the same Pat Swanson template directing customers to email corporate. No evidence of local management engaging directly with complaints.
Orlando Vela (plumbing technician — repeatedly praised for fast, friendly, and thorough service). Brian (plumbing technician — praised for water heater installs, leak detection, patience, and willingness to educate). Zach (plumbing technician — praised for persistence on difficult drain and plumbing jobs, including after-hours work). James (water technician — praised for finding a hidden water leak). Mike (water technician — praised alongside James for leak detection). Kyle (plumbing technician — praised for quick, honest service). Joel (technician — praised for being informative). Seth (technician — praised for readiness and teaching during plumbing work). Jeff (technician — helped with water softener installation). Danny (technician — helped with water softener installation). Fernando (technician — drain clearing with Zach). Dustin (technician — praised for prompt plumbing work). Jose (technician — praised alongside Dustin). Hector (technician — praised for courtesy and efficiency). Michael (technician — praised for work ethic). Aaron (technician — praised in Spanish-language review for same-day resolution). Lawrence Epps (manager — listed on website, not mentioned in reviews). Pat Swanson (customer satisfaction manager — named in owner responses to complaints).
This Boerne location runs a strong local operation with technicians who show up quickly and explain what they find. Ask for Orlando or Brian if scheduling allows. Get a written quote before work starts, especially for routine plumbing, and compare it against a local independent plumber if the job is not an emergency.
Keep in mind
- Roto-Rooter does both mold testing and mold remediation. The same company deciding you have a problem and selling you the fix creates a conflict of interest. Consider getting an independent mold assessment before committing to their remediation work.
- Pricing runs high for routine plumbing tasks. Multiple reviewers flagged quotes of $400-$500 for straightforward jobs like unclogging a bathtub drain or fixing a garbage disposal. Get a second quote for non-emergency work.
- This is a franchise of a national chain. Your experience depends heavily on which technician arrives. Reviews name specific people repeatedly, which means asking for Orlando or Brian by name may get you a different experience than a random dispatch.
- The service area claim spans nine counties from Kerrville to Atascosa. Response times to the edges of that range will vary.
- Owner responses to complaints follow a template routed to a corporate customer satisfaction manager rather than the local office. If you have an issue, you may need to push past the template to reach local management.