Provider profile
PuroClean of Boerne
Provider snapshot
What this listing says
Boerne and Hill Country homeowners dealing with water-triggered mold who want a veteran-owned franchise with 24/7 response and insurance coordination from day one.
Best for
- Boerne, Fair Oaks Ranch, and Bulverde homeowners who need mold remediation after a water event and want one company to handle extraction through rebuild.
- Insurance-referred jobs where you want a company that coordinates directly with your carrier and provides upfront estimates before work begins.
- Homeowners with hardwood floors damaged by water who need specialty drying to avoid full replacement.
- Commercial property owners in the Hill Country who need 24/7 emergency water or fire response with reconstruction follow-through.
- Spanish-speaking homeowners in the Boerne area who want to communicate in their preferred language.
About this company
PuroClean of Boerne is a PuroClean franchise in Boerne, Texas, owned by U.L. Armstrong Jr. and Audra Armstrong. U.L. retired from the U.S. Army after 33.5 years of service, including training as a Chemical Biological officer with hazardous materials experience. He holds a Texas Mold Remediation Contractor License. The company handles water damage, mold remediation, fire and smoke restoration, biohazard cleanup, and reconstruction.
The standout here is the vertical integration. PuroClean of Boerne does water extraction, mold remediation, and reconstruction under one roof, so you are not coordinating three separate contractors. They use thermal imaging and moisture meters to find hidden moisture, industrial dehumidifiers and air blowers for drying, and a specialty drying panel system for hardwood floors that minimizes refinishing. They also mention desiccant dehumidification for wood flooring and EPA-registered sanitizing products. Office manager Delma Barron speaks Spanish.
U.L. and Audra settled in Boerne after decades of Army relocations and are members of the Greater Boerne Chamber of Commerce. The company is EPA Lead-Safe and belongs to the Veterans Owned Small Business Organization. Their about page names eight team members, including two reconstruction project managers (Jeremy Martinez and Sebastian Martinez) and two technicians (Matt Lamb and Juan Ayala) with WTR and ASD training.
4.9 stars across 61 Google reviews is exceptional for a restoration company. Every single review in the dataset is 5 stars, with no negative reviews in the last 18 months. Multiple reviewers mention insurance agent referrals, which suggests the company has earned trust from local agents who stake their own reputation on the recommendation.
Services
Service area
Based in Boerne, Texas at 26254 I-10 Suite 135. Lists 25+ service area cities across the Texas Hill Country including Boerne, Bulverde, Canyon Lake, Cibolo, Comfort, Fair Oaks Ranch, Fredericksburg, Garden Ridge, San Antonio, Schertz, and Selma. This is a wide footprint from a single office, spanning roughly 60 miles from Fredericksburg to Schertz.
Review consensus
U.L. Armstrong draws the most mentions across reviews, with reviewers highlighting his calm demeanor, clear explanations, and willingness to go beyond the job (one reviewer noted he drove an elderly mother's car to get air in a tire). Audra Armstrong gets consistent praise for communication, follow-up, and empathy during stressful situations. Jason receives multiple mentions for on-site assessments, reasonable estimates, and mold remediation work. Aaron earned praise for keeping a customer informed throughout mitigation and meeting all deadlines. Mr. Wesson stood out for explaining every step of a large water leak job and checking in with both homeowner and spouse. Matt, Misty, and Tony drew praise together for a mold remediation job with strong communication. Across the board, reviewers emphasize same-day or next-day response, clear upfront estimates, and a team that explains the process as it unfolds.
0 found across 61 total reviews at 4.9★. No negative reviews found in the last 18 months. With 61 total reviews at 4.9★, there are zero 1-star, 2-star, or 3-star reviews in the available data to assess.
A notable cluster of 5-star reviews appeared in September 2021 and February-March 2021, coinciding with the Texas winter storm and hurricane season. Several of those reviewers describe personal connections to the Armstrong family through military service. While these are genuine service relationships, the pattern suggests early review volume was partly driven by community and military networks. More recent reviews (2022-2025) come from customers with no apparent prior relationship and describe specific job details, which strengthens credibility over time.
U.L. Armstrong (owner — praised repeatedly for responsiveness, explanations, and personal care). Audra Armstrong (co-owner/estimator — praised for calm demeanor, communication, and follow-up). Jason (technician/assessor — praised for on-site estimates, mold remediation work, and being easy to work with). Aaron (technician — praised for keeping customer informed and meeting deadlines). Mr. Wesson (technician — praised for detailed explanations during water damage job). Matt (technician — praised for mold remediation work). Misty (staff — praised for mold remediation job). Tony (technician — praised for mold remediation and responsiveness).
This company has an unusually clean review record for a restoration outfit. Ask for U.L. or Audra during the estimate phase since reviewers consistently credit them with setting expectations clearly. Because they handle both testing and remediation, bring your own independent mold assessment or ask upfront whether they accept third-party test results before committing to a remediation scope.
Keep in mind
- PuroClean of Boerne does both mold testing and mold remediation. This creates a conflict of interest: the same company that tells you how much mold you have also profits from removing it. Ask whether they will accept a third-party test result, or request that an independent assessor confirm the scope before remediation begins.
- The service area list includes 25+ cities stretching from Fredericksburg to San Antonio to Schertz. That is a wide geographic range from a single Boerne office. Confirm response time and travel charges for locations far from I-10 and Boerne.
- This is a PuroClean franchise, not an independent operator. Franchise systems bring standardized training and pricing (Xactimate-based), but the local team's experience may differ from what the national brand promises.
- All 61 Google reviews are 5 stars with zero negatives in the last 18 months. While this is a strong signal, it also means there is no complaint data to assess common failure modes. You are relying entirely on positive reviews to evaluate this company.
- The website lists reconstruction services but does not specify general contractor licensing details. Ask whether reconstruction work is performed by their own licensed crew or subcontracted.