Provider profile
SERVPRO of NW Austin N Bee Cave
Provider snapshot
What this listing says
Bee Cave and NW Austin homeowners dealing with water-damage-triggered mold who want a SERVPRO franchise with 30+ years of local presence and a 1-4-8 response time guarantee.
Best for
- Homeowners in Bee Cave, Lakeway, or Westlake Hills who need mold work triggered by water damage and want one company to handle both.
- Insurance-claim situations where you want a company that coordinates directly with carriers and delivers scope-of-work documentation fast.
- Commercial property managers needing a restoration company with national insurance contracts and 24/7 availability.
- Homeowners who need contents packed out and stored during mold or water damage work.
About this company
SERVPRO of NW Austin, N Bee Cave is a restoration franchise based in Bee Cave, Texas, covering the western Austin corridor from Lakeway to Zilker. Mold is one of several services alongside water damage, fire damage, sewage cleanup, and construction. They do both mold testing and remediation in-house.
The franchise was established in 1992 and has operated continuously since then. Their mold process follows a seven-step sequence: inspection, containment, air filtration with air scrubbers and HEPA vacuums, antimicrobial treatment, material removal, cleaning, and restoration. They hold national contracts with insurance companies and property management firms, which means they handle the claims paperwork directly. Their website commits to a 1-4-8 response standard: one hour to return a call, four hours on-site, eight hours to deliver a scope of work to the insurer.
In Summer 2023, William Love, Jim Metteauer, and Taylor Rosson purchased the franchise from a long-standing operator. Love and Rosson grew up on the Mississippi coast and went through Hurricane Katrina, which shaped their approach to water and storm damage work. The franchise now lists five owners including Alan Bregman and James Bertini Sr.
A perfect 5.0 rating across 54 Google reviews is unusual for any restoration company. The review history spans from 2020 to 2026, and not a single review falls below 5 stars. That track record is worth noting, though it also means there is no negative-review data to evaluate.
Services
Service area
Based in Bee Cave, Texas. Serves NW Austin and surrounding communities including Lakeway, Westlake Hills, Barton Hills, Zilker, Oak Hill, Barton Creek, Rob Roy, Hudson Bend, Davenport Ranch, Rollingwood, Sunset Valley, and Lake Austin. Some reviews come from Cedar Park, Round Rock, and Georgetown, suggesting they take jobs beyond their listed territory.
Review consensus
James is the most frequently named employee, appearing in reviews spanning 2020 through 2025 for water damage work. Reviewers describe him as on-time, clear in his explanations, and fast. Braylen draws strong praise from mid-2025 through late 2025 for water damage mitigation and daily communication. Brittni Peterson is named by multiple reviewers in May 2026 for contents management, with one reviewer crediting her inventory work after a fire suppression pipe burst. JR Rodriguez handled unusual requests and coordinated scopes of work. Mariana and Frank are praised together for storage unit flood response in May 2026. Megan Kennedy is specifically named for communicating on a mold remediation project, reading protocol documents, and scheduling clearance. Glenn is praised for keeping customers informed throughout jobs. Dave/David is noted for honest assessments, including one case where he told a homeowner no work was needed.
0 found across 54 total reviews at 5.0★. No negative reviews found in the last 18 months. With 54 total reviews at 5.0 stars, there are no complaints to analyze.
The uniformly positive review history is atypical for a restoration company. Every single review is 5 stars. One possible explanation: the franchise changed ownership in 2023, and the new owners may be actively managing their review profile. Another: the volume is relatively low at 54 reviews over six years, so unhappy customers may simply not be leaving reviews. The lack of any negative data makes it impossible to identify operational weaknesses.
James (field technician — positive, named in 20+ reviews). Braylen (field technician — positive). Brittni Peterson (contents team — positive). JR Rodriguez (project coordinator — positive). Mariana (field team — positive). Frank (field team — positive). Glenn (project manager — positive). Dave/David (technician — positive). Megan Kennedy (coordinator, mold project communication — positive). Aaron (technician — positive). Javier (technician — positive). Tino/Tito (technician — positive). Brandon (reconstruction project manager — positive). Jhoandre/Joandre (field team — positive). Maria (field team — positive). Berta/Bertha (field team — positive). Josh (field team — positive). Richard (team leader, contents — positive). Kevin (field team — positive). Jason (technician — positive). Phil (technician — positive). Jeremy (technician — positive). Erick (technician — positive). Tim (technician — positive). Abel (technician — positive). Ioan (technician — positive). Brianna (technician — positive). Patrick (technician — positive). Nick (technician — positive). Travis (technician — positive). Liz (technician — positive). Jose (technician — positive). JP (technician — positive). Zack (technician — positive). Tony (technician — positive).
With a 5.0 rating and zero complaints, the review data gives no red flags. Ask for Megan Kennedy if your project involves mold remediation coordination. Because they test and remediate in-house, bring your own independent mold assessment before signing a remediation contract.
Keep in mind
- They do both mold testing and remediation. That creates a conflict of interest: the same company that decides you have a mold problem also gets paid to fix it. Get an independent test before committing to remediation.
- Mold is not their primary business. Water damage is what they call a 'staple,' and mold work typically follows a water event. If you have a standalone mold issue unrelated to water damage, ask how often they handle that scenario.
- This is a franchise, not an independent operator. The ownership changed hands in 2023. Reviews from before that date reflect the prior operator's team and processes.
- Their service area lists 14 communities from Austin to Sunset Valley. Ask whether your location falls within their standard response zone or requires travel.