Provider profile
WOW Total Cleaning & Restoration
Provider snapshot
What this listing says
Austin-area homeowners and commercial property managers needing a single company for water damage, mold, fire, and cleaning work, backed by a family-owned operation with nearly 20 years in central Texas.
Best for
- Austin, Round Rock, and San Marcos homeowners who want one company to handle water damage, mold, and the rebuild under a single contract.
- Residential customers looking for reliable carpet, tile, or upholstery cleaning from a crew with a long track record of repeat clients.
- Commercial property managers dealing with large-loss events who need 24/7 emergency dispatch and direct insurance billing.
- Homeowners whose water damage has led to mold growth and who need extraction, drying, remediation, and reconstruction handled sequentially by the same team.
About this company
WOW Total Cleaning & Restoration is a family-owned restoration and cleaning company based in south Austin, run by brothers Oscar and Gustavo Aldama. They started as a carpet cleaning outfit in 2003 and expanded into water damage, fire, mold, and full-scale restoration. They hold IICRC, RIA, and NADCA credentials and belong to the DKI disaster restoration network. Their Google category is water damage restoration, but mold remediation and cleaning services make up a large share of their work.
Their mold remediation process follows Texas state requirements: they recommend a separate Mold Assessment Consultant (MAC) to test and write the protocol, then WOW handles containment, negative air pressure, HEPA vacuuming, and air scrubber filtration. They also handle the rebuild afterward if needed. On the water damage side, they run 24/7 emergency response with extraction, dehumidification, structural drying, and reconstruction. The cleaning side covers carpet, tile, grout, upholstery, hardwood, air ducts, and odor control. They work directly with insurance companies on claims.
The Aldama brothers have been in the Austin market since 2003. The company lists over 35 cities in its service area, stretching from Georgetown and Marble Falls down through San Marcos and out to Bastrop. They offer free on-site assessments for all services.
4.8 stars across 348 Google reviews is a strong number for a restoration company. The vast majority of recent reviews praise a single technician, Carlos Lee, which suggests he handles most of the residential cleaning work and consistently delivers.
Services
Service area
Headquartered at 1116 Regal Row in south Austin, TX. Primary service area covers Austin, Round Rock, and San Marcos. They list over 35 additional cities including Cedar Park, Pflugerville, Georgetown, Kyle, Buda, Leander, Bastrop, Marble Falls, and Wimberley. The reach extends well beyond the Austin metro into Hays, Williamson, Travis, and Bastrop counties.
Review consensus
Carlos Lee is the standout. He appears in the vast majority of recent reviews and is consistently praised for punctuality, friendliness, and the quality of his carpet, tile, and upholstery cleaning. Multiple reviewers are repeat customers who specifically request him. Eduardo and his team (including Allen) drew praise for mold remediation work, with one reviewer describing their approach as focused and methodical. Daniel and Javier received positive mentions for cleaning visits. Jonathan is praised for scheduling and communication in the sales process. Ivy in the office is noted for strong customer service. Several reviewers highlight competitive pricing relative to other Austin companies.
2 found across 348 total reviews at 4.8★. Cris (1-star, July 2025) hired WOW for pet odor removal and said they missed obvious urine odor in the kitchen tile, instead recommending carpet replacement. The diagnosis took nearly a week, and communication was chaotic with multiple people calling within minutes of each other. Carol Tompkins (2-star, November 2025) reported the crew arrived late, did not vacuum before cleaning, and the estimate grew significantly with add-on charges. She was offered a redo but could not schedule it due to a move. Neither review received an owner response.
The two negative reviews share a loose thread: both involve situations where the customer felt the service they received did not match what they were sold. Cris expected odor treatment and got a carpet replacement pitch. Carol expected a straightforward cleaning and got escalating add-ons. Meanwhile, the company has a zero-percent owner response rate on recent negatives, which contrasts with the otherwise strong review profile. This may indicate reputation management is not a priority, or that complaints get handled offline without a public follow-up.
Carlos Lee (cleaning technician — overwhelmingly positive, mentioned in dozens of recent reviews). Eduardo (restoration/mold remediation lead — positive). Allen (mold remediation team — positive). Daniel (cleaning technician — positive). Javier (cleaning technician — positive). Jonathan (sales/scheduling — positive). Brian (cleaning technician — positive). David (emergency response — positive). Ivy (office representative — positive).
If you are hiring WOW for carpet, tile, or upholstery cleaning, ask for Carlos Lee. He is the reason most reviewers come back. For mold or water damage work, ask who will lead your project and confirm the scope and pricing in writing before work begins. The two complaints are isolated but both point to a gap between what was promised and what was delivered, so a written estimate with line items is your safeguard.
Keep in mind
- WOW offers both mold inspection and mold remediation. That creates a conflict of interest: the company assessing your mold problem is the same one that profits from fixing it. Their website does mention recommending an independent MAC to write the protocol, but ask upfront whether the assessor is truly independent of WOW.
- Two recent negative reviews mention upselling and unexpected charges. One reviewer hired WOW for pet odor removal and was steered toward carpet replacement instead. Another found her estimate roughly doubled once add-on charges were applied. Get a detailed written scope before work starts.
- The owner has not responded to either of the two recent negative reviews. That zero-percent response rate on complaints is worth noting, even though 2 complaints out of 348 reviews is a small number.
- Their service area list includes over 35 cities stretching from Marble Falls to Smithville to Georgetown. That is a wide radius from south Austin. Confirm scheduling and response times for locations far from their Regal Row headquarters.