Provider profile
Total Restoration of Texas
Provider snapshot
What this listing says
Austin-area homeowners who want a single independently owned company to handle water damage, mold removal, and rebuild under one roof with direct insurance coordination.
Best for
- Austin metro homeowners dealing with water damage that has led to mold — they handle extraction, drying, mold removal, and rebuild without handing you off to another contractor.
- Repeat customers or landlords who need a single reliable restoration contact on speed dial — multiple reviewers mention calling them for second and third incidents.
- Homeowners who dread the insurance process — Kylie and the team coordinate directly with adjusters and have pushed unresponsive insurers to settle.
- Emergency situations where same-day or same-hour response matters — reviewers consistently report arrival within 30 minutes to 2 hours.
- Property owners in suburbs like Cedar Park, Round Rock, Georgetown, or Pflugerville who want an Austin-based company willing to drive out quickly.
About this company
Total Restoration of Texas is an independently owned restoration company headquartered in north Austin, with a second office downtown. Water damage is their core business — mold removal, fire cleanup, and structural rebuild round out the operation. They hold IICRC credentials for their crews, claim 20-plus years in business, and say they do not use subcontractors. The same technician who shows up on day one stays with the project through completion.
On the mold side, their website describes infrared moisture mapping, negative air pressure containment, HEPA-filtered air scrubbers, and antimicrobial treatments. They handle both the testing and the remediation in-house, which is convenient but creates a conflict of interest (more on that below). They also offer content inventory, electronics cleaning, furniture repair, and photo restoration — services that suggest they handle large-loss jobs where personal belongings need attention.
The company holds an A+ BBB rating and lists a Contractor Connection affiliation. Jason appears to be the owner, with Ryan serving as the primary field lead. Multiple reviewers describe calling and reaching a person immediately — no phone tree, no callback queue.
A perfect 5.0 rating across 160 Google reviews is unusual for any service company. It suggests either tight quality control or active reputation management — possibly both. The two recent negatives that do exist are worth reading carefully.
Services
Service area
Headquartered in north Austin (8222 Jamestown Dr, Ste E1) with a second office downtown (360 Nueces St). They list 16 Austin-area communities: Austin, Bee Cave, Buda, Cedar Park, Georgetown, Kyle, Lakeway, Leander, Lockhart, New Braunfels, Pflugerville, Rollingwood, Round Rock, San Marcos, Sunset Valley, and West Lake Hills. That range spans roughly 90 miles from Georgetown in the north to New Braunfels in the south — response times at the edges will likely be slower than the sub-hour arrivals Austin customers report.
Review consensus
Ryan is the most frequently named staff member across dozens of reviews. Reviewers describe him arriving within 30 minutes to an hour, diagnosing the problem quickly, and communicating clearly through multi-week projects. Jason (the owner) draws praise for answering the phone personally, providing honest assessments — including telling callers their situation did not need remediation — and staying involved from first call through completion. Kylie handles billing and insurance coordination; multiple reviewers credit her with pushing unresponsive insurance companies to pay out. Anthony earns praise for using higher-tech equipment than a competitor and being willing to come out at 11:30 PM on a Saturday. Jarrod and Felix get a mention for fast drywall removal. Several reviewers note the company answered on the first ring and had someone on site within hours, even on weekends and holidays.
2 found across 160 total reviews at 5.0★. Juan Rueda (1-star, June 2026) says the initial estimate was roughly $2,000 but the final insurance invoice came in at $4,477 — and alleges the company inflated the price once they learned insurance was involved. He also claims one of the employees moonlights as an insurance adjuster, calling it shady. The owner responded in detail: the original number was a visual-only ballpark, the final invoice used Xactimate (industry-standard software), and the employee's prior adjuster experience helps with documentation. The owner says no payment has been collected. Jane Amschwand (2-star, July 2025, Local Guide with 61 reviews and 1 like) describes a communication breakdown during a water-and-mold remediation at her rental property. She contacted Ryan repeatedly for an invoice and waited nine days. When she called Jason to escalate, she says he told her she was being unrealistic about timelines and then hung up on her. She paid the $5,800 invoice immediately via Zelle once she received it. No owner response was posted to this review.
The two negatives share a common thread: billing and invoicing friction. In both cases the actual restoration work was not criticized — the complaints center on how the business side handled money and communication once the fieldwork was done. The owner responded to only one of the two recent negatives (50% response rate). The response to Juan Rueda's complaint was detailed and factual, addressing specific dollar amounts and explaining the Xactimate process. The absence of a response to Jane Amschwand's review — which includes the more serious allegation of being hung up on — is notable.
Ryan (field lead — overwhelmingly positive across dozens of reviews). Jason (owner — praised for honesty and phone accessibility; one negative from Jane Amschwand for hanging up and dismissing her concerns). Kylie (office/billing — praised for insurance follow-through by multiple reviewers). Anthony (technician — praised for equipment quality and late-night availability). Daniel (technician — praised for fast response on pipe burst). Jarrod (technician — praised for quick drywall removal). Felix (technician — praised alongside Jarrod for drywall removal).
The fieldwork earns near-universal praise — Ryan and the crew show up fast, communicate well, and get the job done. The risk area is the business side: invoicing delays and pricing surprises once insurance enters the picture. Ask for a written scope and Xactimate estimate before work begins, and confirm a timeline for receiving the final invoice.
Keep in mind
- They do both mold testing and mold remediation. The company that finds the mold profits from removing it. Consider hiring an independent mold inspector to confirm the scope before signing a remediation contract.
- One recent reviewer reported the initial estimate roughly doubled once an insurance claim was filed and the job was invoiced through Xactimate. The owner responded that the original number was a ballpark pending full scope — but the price jump surprised the customer.
- A 2-star review from a Local Guide describes repeated delays getting an invoice from Ryan, and says Jason (the owner) hung up during the call when she pressed the issue. She paid $5,800 in full immediately once she received it.
- Their primary identity is water damage restoration, not mold. Mold work appears to be a secondary service that grew from their water damage jobs. Ask how many standalone mold projects (not tied to water damage) they handle per month.
- The service area lists 16 communities stretching from Georgetown to New Braunfels and San Marcos — roughly 90 miles north to south. Response times to the outer edges will not match what Austin-proper customers report.