Provider profile
The Steam Team
Provider snapshot
What this listing says
Austin homeowners dealing with water damage that led to mold, where a single company handling extraction through remediation and reconstruction under one roof matters more than speed.
Best for
- Austin-area homeowners who need water damage and mold handled by the same company without coordinating multiple contractors.
- Property managers and multi-family housing operators who need a single vendor for emergency restoration and routine cleaning across multiple units.
- Homeowners with specialty rugs — they run an off-site rug cleaning plant with pickup and delivery.
- Buyers who want a company with a long local track record and enough Google review volume to see patterns clearly.
About this company
The Steam Team is an Austin-based restoration and cleaning company headquartered on Burnet Road in North Austin. They handle the full water-to-mold pipeline: emergency water extraction, structural drying, mold remediation, and reconstruction. They also run a large cleaning operation covering carpets, rugs, tile, upholstery, and air ducts. Their Google category is water damage restoration, but mold remediation is a core service line, not an afterthought.
What stands out is the breadth. They operate an off-site rug cleaning facility, offer 24/7 emergency water damage response from their North Austin location, and hold a Texas Mold Remediation Contractor license. Their mold page describes working within an environmental assessment with containment and structural drying. They also do demolition, fire damage restoration, contents pack-out, and sewage cleanup. The cleaning and restoration sides operate as distinct divisions with separate phone lines.
They've been in Austin since 1983 — over 40 years. They run two Austin locations (Central Austin for cleaning, North Austin for restoration) plus offices in Georgetown, Dallas, and Naples, Florida. The owner responses on Google reviews reference the company's longevity repeatedly and show close involvement with individual projects.
4.9 stars across 1,251 Google reviews is unusually strong for a company this size. Most of the recent positive reviews reference cleaning work (carpets, rugs, tile), with a smaller share praising water damage and restoration projects. The volume suggests a company with high throughput across both divisions.
Services
Service area
Headquartered at 9901 Burnet Road in North Austin, Texas, with a second cleaning office in Central Austin. Their mold remediation page names Austin, Rollingwood, West Lake Hills, Buda, and Round Rock. Their water damage page lists a broad range of Austin-area zip codes and neighborhoods. They also have offices in Georgetown, Dallas, and Naples, Florida.
Review consensus
The cleaning side of the business gets overwhelmingly positive feedback. Mario appears in more reviews than any other technician, praised for tile, rug, and upholstery work. Brian draws repeat mentions for carpet cleaning. Frank is noted for upholstery and couch cleaning. Kyle gets called out for carpet work and walking customers through each step. Reese and Landon are praised together for HVAC and dryer vent cleaning. On the restoration side, Kade Templeton is named for water mitigation work, Luis for project management during water damage reconstruction, and David for navigating insurance and proposals. Multiple reviewers mention on-time arrivals, clear explanations of the process, and willingness to return if results aren't satisfactory.
4 found across 1251 total reviews at 4.9★. All four recent negatives are 1-star. One complaint — trash dumped in a community dumpster — was disputed by the owner, who said they had no active projects in that area. A second involved the construction department: a homeowner reported four weeks of minimal progress on a water damage repair, $1.29/sqft painting with poor results, and the company ultimately walking away mid-project after discovering mold and termite damage that required protocol work the customer's timeline couldn't accommodate. The owner's detailed response describes a dispute over following Texas mold regulations. A third reviewer says their mold remediation didn't hold — mold returned, and two HVAC companies confirmed that boot register insulation The Steam Team charged for was never replaced. That reviewer says manager Wes stopped responding. The fourth reviewer describes an 8-month shower repair under the construction division, with the shower failing two years later and the company declining responsibility under their 1-year warranty.
The split between The Steam Team's cleaning operation and its construction/restoration division is stark. The cleaning side — carpets, rugs, tile, ducts — generates almost uniformly positive reviews with named technicians. The construction and reconstruction side is where every recent complaint lands: slow timelines, unfinished work, and disputes over warranty coverage. The owner responds to 100% of negative reviews with detailed, personalized replies that engage with specifics, but the tone trends defensive — including questioning a reviewer's character and suggesting another reviewer identified the wrong company. The responses provide useful context but don't always address the customer's core complaint.
Mario (cleaning technician — praised repeatedly for tile, rug, and upholstery work). Brian (cleaning technician — praised for carpet and upholstery cleaning). Frank (cleaning technician — praised for upholstery and couch work). Kyle (cleaning technician — praised for carpet cleaning). Mike (cleaning technician — praised for tile and rug cleaning). Albert (cleaning technician — praised for tile and mattress cleaning). Reese/Reece (technician — praised for HVAC and dryer vent cleaning). Landon/Landion (technician — praised for dryer vent cleaning with Reese). Fabian (technician — praised alongside Brian). Joshua Rodriguez (technician — praised for customer service). Adrian (technician — praised alongside Kyle for carpet and upholstery). Kade Templeton (restoration — praised for water mitigation). Luis (project manager — praised for communication during water damage reconstruction). David (restoration — praised for insurance navigation). Wes (manager — named in negative review for not responding to follow-up).
For cleaning work — carpets, rugs, tile, ducts — this company's track record is strong and the named technicians get consistent praise. For mold remediation tied to water damage, the pipeline from extraction through remediation is a genuine convenience. But if your project involves reconstruction or construction work, get timelines and warranty terms in writing before signing. Ask specifically about the 1-year vs. 5-year warranty distinction and what happens if issues surface after the warranty period.
Keep in mind
- They do both mold testing and mold remediation. Texas requires a separate mold assessment before remediation, and their mold page says they work within an environmental assessment — but ask whether they use an independent third-party assessor or handle it in-house.
- Their construction and reconstruction division draws the negative reviews, not the cleaning or core remediation side. Two of four recent complaints involve projects that dragged on for months or were left unfinished.
- One reviewer reported paying for work (boot register insulation replacement) that two other HVAC companies later said was never done. The owner's response attributed the recurring mold to lack of annual HVAC maintenance rather than addressing the specific charge.
- Their warranty on construction work is 1 year unless insurance is paying (then 5 years). One reviewer's shower replacement failed after two years and the company declined responsibility.
- They list service areas including Georgetown, Round Rock, Buda, and surrounding communities. Their physical offices are in Austin proper. Confirm response times for locations outside the city.